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Customer support leader with 10+ years across SaaS and marketplace platforms, spanning individual contributor to team lead roles. Built and scaled support teams (2→5 members), trained and mentored 20+ agents, and consistently delivered 90%+ CSAT with 1-hour response times. Experienced owning the full support function — hiring, training, QA, escalation management, and documentation — while staying hands-on with complex tickets. Comfortable in fast-moving, remote-first SaaS environments.

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Work Preferences Work Arrangement: 100% remote Preferred Roles: Executive Virtual Assistant, Administrative Virtual Assistant, Project Management Virtual Assistant, Project Coordinator, and Remote Administrative Support. Employment Type: Full-time, part-time, or contract. Core Skills: Administrative support, email and calendar management, task prioritization, project coordination, Excel and data management, documentation, research, and digital workflow management. Professional Approach: Organized, proactive, detail-oriented, adaptable, and committed to helping clients improve efficiency and stay focused on their priorities. Professional Summary A recent Project Management graduate with practical skills in executive assistance, administrative support, and project coordination. Proficient in organizing documentation, managing tasks and priorities, maintaining project trackers, and using Excel to support data management and reporting. Committed to providing reliable remote support, improving workflows, and helping executives and teams save time, stay organized, and achieve their objectives.

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Reliable and detail-oriented Virtual Assistant with experience in administrative support, executive assistance, customer service, appointment scheduling, account management, and client communication. Skilled in managing calendars, emails, CRM systems, data entry, documentation, follow-ups, and day-to-day administrative tasks while handling multiple priorities efficiently. Experienced in supporting real estate, healthcare, customer service, and hospitality operations, with strong proficiency in Google Workspace, Microsoft 365, Canva, Slack, CRM, scheduling, and booking platforms. Adaptable, organized, and committed to providing responsive and high-quality support in a remote work environment.

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Kenyan-based HIPAA Certified Medical Virtual Assistant with a nursing background and 3 years of clinical administration experience.I help medical specialists eliminate operational bottlenecks: managing busy calendars, reducing patient call delays, organizing EHR documentation, and coordinating billing so clinicians can focus fully on patient care.

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I am a reliable and organised Virtual Assistant with experience in administrative support, customer service, appointment setting, cold calling, and daily business operations. I have three years of experience managing my own Shopify store, handling customer enquiries, processing orders, and coordinating tasks. I am skilled in email management, data entry, CRM tools, and customer communication. I am a quick learner with strong problem-solving, time-management, and multitasking abilities. I work well independently, pay attention to detail, and am committed to providing excellent customer support while helping businesses stay organised and operate efficiently in a remote environment.

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1. Desired Roles Primary Roles: IT Support Specialist, System / M365 Administrator, CRM Administrator (GoHighLevel / Salesforce / Zoho), Operations Support Lead. Secondary / Specialization Roles: Technical Support Engineer, Workflow Automation Specialist, Quality Assurance Specialist. 2. Work Environment & Arrangement Work Location: 100% Remote / Distributed Team setup. Employment Type: Full-time, Long-term Contract, or Dedicated B2B. Availability & Shift: Flexible to work across international time zones (US PST/EST, EMEA, or APAC shifts). 3. Technical Core Focus & Tool Preferences Identity & Access Management: Microsoft 365 Administration, Active Directory, Entra ID (Azure AD), user lifecycle management (provisioning/deprovisioning), MFA/SSO configurations. CRM & Automation Platforms: GoHighLevel (account configuration, snapshot building, workflows), Salesforce, Zoho CRM, Zapier, Make. Service Desk & IT Operations: Zendesk, Freshdesk, remote desktop tools, network/OS troubleshooting, ticketing system management, SLA compliance. Collaboration & Productivity: Microsoft Teams, SharePoint Online, Exchange Online, Google Workspace, Slack.

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I'm interested in the Marketing & Operations VA role because it brings together three areas I have hands-on experience in: CRM management, lead follow-up systems, and marketing operations. I've built GoHighLevel workflows, pipelines, forms, calendars, and follow-up automations, and worked with tools like Zapier, Make, Airtable, and Google Sheets to connect processes and keep information organized. I can also support content planning, campaign execution, reporting, and SOP documentation. My strongest CRM experience is with GoHighLevel, so I want to be transparent that my experience with HubSpot and Shopify may not be at the same level. However, the underlying systems work is familiar to me, and I'm comfortable learning new platforms.

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I am seeking remote opportunities in customer support, e-commerce support, virtual assistance, and IT/web development. I am open to international companies, flexible schedules, and different shifts, including US time zones. I am a customer-focused professional with over two year of remote customer support experience and a background in IT and web development. I have experience using Shopify and Gorgias to manage customer inquiries, resolve issues, and support e-commerce operations. My additional skills include technical troubleshooting, WordPress, web design, CRM and ticket management, and Zapier. I am a quick learner, an effective communicator, and passionate about helping customers and solving problems. I am eager to contribute my skills to a reputable international company while continuing to grow professionally.

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Collins Chumba is a versatile digital professional based in Nairobi, Kenya, offering a rare combination of virtual assistance, digital content creation, and full-stack software development. With expertise spanning frontend frameworks like React, Angular, and Vue, backend technologies including [link hidden], Laravel, and Django, and databases such as PostgreSQL and MongoDB, Collins builds scalable web applications tailored to real business needs. As a virtual assistant, he handles inbox management, scheduling, research, data entry, and customer support with precision and professionalism. Remote-ready and self-motivated, Collins delivers reliable results across time zones, making him a one-stop resource for modern businesses looking to stay organized, grow online, and build with confidence.

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MIS student with 2+ years of professional experience across marketing and B2B lead generation. Experienced in business research, data tracking, and cross-functional coordination, with strong analytical thinking and problem-solving skills. Detail-oriented and adaptable, with a keen interest in business technology, process improvement, and supporting operational efficiency.

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I’m a reliable and detail-oriented Virtual Assistant with 6+ years of experience helping business owners stay organized, efficient, and focused on growth. Travel VA: I manage bookings, create itineraries, coordinate travel arrangements, process payments, and track reservations from booking through completion. Customer Support & Administration: With 19+ years of customer service experience across telecommunications, banking, and healthcare, I bring strong communication, problem-solving, and organizational skills. My experience includes email and chat support, order fulfillment, data entry, project coordination, and administrative tasks. Whatnot Moderator & Seller Support: I help sellers manage live streams through real-time chat moderation, buyer inquiries, auction and giveaway support, shipping label generation, inventory tracking, and post-show reconciliation. E-commerce & TikTok Shop: I independently manage my own little TikTok Shop, giving me hands-on experience with product management, customer inquiries, order processing, and day-to-day e-commerce operations. Tools & Platforms: I’m experienced with Intercom, Zendesk, CRMs, Jira/Atlassian, Trello, Travefy, Google Workspace, Microsoft Teams, Zoom, and more. I’m also a quick learner who adapts easily to new tools, systems, and workflows. If you’re looking for a dependable VA to support your customers, manage daily operations, moderate live streams, and keep your business running smoothly, I’d love to work with you!

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Master’s student in Information Management with a Bachelor’s degree in Applied Informatics and professional experience in business analysis, software development, and project coordination. Skilled in requirements gathering, data analysis, stakeholder communication, process improvement, and technical problem-solving, with hands-on experience in Python, SQL, Power BI, and Microsoft Office. Strong adaptability, attention to detail, and commitment to continuous learning.

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Digital marketing strategist with 12+ years of experience in social media, YouTube content, AI video creation, SEO, lead generation, marketing automation, CRM systems, and business operations.

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I am an experienced Web Designer and Multimedia Artist with a strong background in digital design, advertising, and multimedia production. Throughout my career, I have worked with companies such as Betterware Corporation, Activations Advertising Inc., HDI Admix, PHTraction, OncueMedia Inc., and Multimedia Exponent. My expertise includes web design, branding and logo creation, print advertising, 2D animation, video editing, audio enhancement, 3D modeling and rendering, presentation design, and event design. I am proficient in Adobe Creative Suite, Canva, Figma, and SketchUp, and I am passionate about creating engaging, high-quality visual content for both digital and print platforms.

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I am diligent, loyal, fast paced virtual assistant with experience of front of house desk, virtual assistance and customer services. In my previous roles, I have handles tasks such as phone calls, email management, office administration, meeting scheduling, diary management, and all office related administration. I detail oriented, organized, discreet and proactive.

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Results-driven Operations Manager with expertise in team performance management, behavioral coaching, root cause analysis, and data-driven decision-making. Experienced in launching and supporting startup campaigns, overseeing revenue attainment and invoice management, and driving operational efficiency. Proven background in project management and client collaboration, with a strong ability to align teams, manage operational priorities, and deliver business objectives.

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I am a reliable and customer-focused professional with 8 years of experience in customer service, telecommunications, sales, and financial accounts, along with experience in administrative support, retail, and e-commerce. I enjoy helping customers, finding solutions to their concerns, and making sure every interaction is handled with patience, care, and professionalism. My experience includes phone, email, and chat support, online buyer inquiries, managing records, organizing files, scheduling appointments, client follow-ups, and assisting with daily business operations. I am comfortable using Google Workspace, Microsoft Office, ClickUp, Trello, Slack, and other productivity tools. I am organized, detail-oriented, adaptable, and always willing to learn new systems. I take pride in being dependable, communicating clearly, and completing tasks efficiently. My goal is to provide excellent customer support while helping businesses stay organized, build positive customer relationships, and run smoothly every day.

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Customer Support and Operations professional with 5+ years of experience supporting customers, merchants, and delivery operations in high-volume environments. Experienced in managing 300+ active merchant accounts, supporting 50+ delivery agents, handling 1,000+ customer orders daily, and managing 40–65 customer interactions per day. Strong track record of meeting response and resolution targets, maintaining 85–95% quality scores, improving operational performance, and following up on issues through resolution. Helped improve delivery success from 75% to 85% through improvements in dispatch turnaround and targeted training for delivery agents on communication and customer service. Experienced in remote and hybrid environments, CRM documentation, case management, customer communication, performance monitoring, and cross-team coordination. Comfortable working independently, learning new systems, and taking on additional responsibilities when needed.

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Dynamic and results-driven leader with extensive experience across Customer Support, Customer Success, Account Management, and Sales & Customer Experience. Skilled at building strong client relationships, driving customer satisfaction, and aligning business strategies with customer needs in both SaaS and telecommunications industries. Proven ability to lead cross-functional teams across EMEA, optimize processes, and deliver measurable growth in retention, revenue, and customer loyalty

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Handled recruitment, onboarding, employee records, and HR documentation to support daily operations efficiently.

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