ROSE

Customer Service/ Administrative Support/ Virtual Assistant

ROSE

1,200/mo
Iloilo, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

I am a reliable and customer-focused professional with 8 years of experience in customer service, telecommunications, sales, and financial accounts, along with experience in administrative support, retail, and e-commerce. I enjoy helping customers, finding solutions to their concerns, and making sure every interaction is handled with patience, care, and professionalism. My experience includes phone, email, and chat support, online buyer inquiries, managing records, organizing files, scheduling a...

Top Skills

Email Support · 8 yearsPhone Support · 8 yearsB2B Sales · 4 yearsDocument Management · 4 yearsLive Chat Support · 4 years

Skills & Expertise

Customer Success

Phone SupportExpert
Email SupportExpert
Live Chat SupportAdvanced
LiveChatAdvanced
IntercomIntermediate
Ticket ManagementIntermediate
FreshdeskIntermediate
ZendeskBeginner
Lead ManagementBeginner

Sales & Business Development

B2B SalesAdvanced
Cold CallingAdvanced
B2C SalesIntermediate
SalesforceIntermediate
Cold Email OutreachIntermediate
Lead GenerationBeginner

Virtual Assistance & Admin

Document ManagementAdvanced
Calendar ManagementIntermediate
Data EntryIntermediate
Email ManagementIntermediate
JiraIntermediate
Executive Assistant ServicesBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
TrelloBeginner
ClickUpBeginner

Work Experience

Customer Support/ Administrative Assistant

Blue Wave Cleaning Services

May 2025 - Oct 2026

Key Achievements:

Managed daily administrative and customer-support activities for a commercial cleaning company. • Contacted prospective subcontractors, coordinated information, and maintained professional communication. • Checked and verified cleaning products, tools, and supply requirements. • Encoded subcontractor hourly rates and matched received invoice transactions. • Responded to customer emails, sent payment reminders, and followed up with clients. • Drafted review-request emails and tracked daily tasks, deadlines, and progress in ClickUp and QuickBooks.

Phone SupportEmail SupportExecutive Assistant ServicesClickUpDocument ManagementData EntryCalendar ManagementMeeting CoordinationEmail Management

Quick Stats

Age38 years
English LevelConversational
ID VerificationNot verified
Portfolio
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Education

Bachelor's Degree

West Visays State University

2024 - 2008