Customer Success/ Customer Support/Customer ServiceCustomer Success/ Customer Support/Customer Service
vivien
$1,200
per month
($7/hour)
Profile Description
Dynamic and results-driven leader with extensive experience across Customer Support, Customer Success, Account Management, and Sales & Customer Experience. Skilled at building strong client relationships, driving customer satisfaction, and aligning business strategies with customer needs in both SaaS and telecommunications industries. Proven ability to lead cross-functional teams across EMEA, optimize processes, and deliver measurable growth in retention, revenue, and customer loyalty
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Sales & Business Development
E-commerce & Marketplace
Work Experience
Customer Support Manager
Glue Up
Apr 2022 - Present
Job Responsibilities:
*Delivered top-notch technical support, resolving high-priority issues in collaboration with cross-functional teams. * Designed and implemented custom CRM structures that optimized issue tracking, customer engagement, and data flow in Zendesk, enabling better reporting and realtime insights for leadership. * Streamlined issue tracking and resolution by managing support tickets using Zendesk, Jira,...