CUSTOMER SUPPORT | CUSTOMER SUCCESS | ACCOUNT MANAGERCUSTOMER SUPPORT | CUSTOMER SUCCESS | ACCOUNT MANAGER
Sharon
ID Verified$1,700
per month
($10/hour)
Profile Description
Customer Support and Operations professional with 5+ years of experience supporting customers, merchants, and delivery operations in high-volume environments. Experienced in managing 300+ active merchant accounts, supporting 50+ delivery agents, handling 1,000+ customer orders daily, and managing 40–65 customer interactions per day. Strong track record of meeting response and resolution targets, maintaining 85–95% quality scores, improving operational performance, and following up on issues thro...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Virtual Assistance & Admin
Specialized Skills
Work Experience
Account Manager
Aceolution
Dec 2025 - Present
Key Achievements:
Selected Impact: Manage 300+ active merchant accounts while maintaining ticket responses within the 24-hour SLA and supporting merchant performance, retention, and operational improvement.
Fleet Coordinator
Jumia Kenya
Nov 2023 - Dec 2025
Key Achievements:
Helped improve delivery success from 75% to 85% while maintaining operational support for 50+ delivery agents through improved dispatch turnaround and targeted communication and customer service training.
Customer Support Associate
Jumia Kenya
Nov 2021 - Nov 2023
Key Achievements:
Managed 40–65 customer interactions daily across inbound and outbound calls while maintaining 85–95% quality scores and taking on additional weekend team leadership responsibilities.