Renalyn

Virtual Assistant

Renalyn

ID Verified
1,200/mo
General Trias, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven Operations Manager with expertise in team performance management, behavioral coaching, root cause analysis, and data-driven decision-making. Experienced in launching and supporting startup campaigns, overseeing revenue attainment and invoice management, and driving operational efficiency. Proven background in project management and client collaboration, with a strong ability to align teams, manage operational priorities, and deliver business objectives.

Top Skills

Account Management · <1 yearAirtable · <1 yearAsana · <1 yearCalendar Management · <1 yearClickUp · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Technical SupportBeginner
Ticket ManagementBeginner
Lead ManagementBeginner
ZendeskBeginner
CrispBeginner
LiveChatBeginner
Customer.ioBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
TableauBeginner
Power BIBeginner
LookerBeginner
Data VisualizationBeginner
SnowflakeBeginner

E-commerce & Marketplace

ShopifyBeginner
Shopify PlusBeginner
TikTok ShopBeginner
Facebook MarketplaceBeginner
Product Listing OptimizationBeginner
Inventory ManagementBeginner
Order ProcessingBeginner
DropshippingBeginner
Order FulfillmentBeginner

Sales & Business Development

Lead GenerationBeginner
Cold CallingBeginner
Cold Email OutreachBeginner
Account ManagementBeginner
SalesforceBeginner
Zoho CRMBeginner
Close.ioBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Travel PlanningBeginner
Document ManagementBeginner
Data EntryBeginner
Meeting CoordinationBeginner
Executive Assistant ServicesBeginner
Personal Assistant ServicesBeginner
Research & Information GatheringBeginner
AsanaBeginner
Monday.comBeginner
NotionBeginner
ClickUpBeginner
JiraBeginner
AirtableBeginner

Work Experience

Operations Manager

TaskUs Philippines

Jan 2024 - Sep 2026

Operations Manager

iQor Philippines

Oct 2021 - Oct 2023

Team Leader

iQor Philippines

Jun 2018 - Sep 2021

Customer Service Representative

iQor Philippines

Jul 2016 - May 2018

Customer Service Representative

Convergys Philippines

Feb 2016 - Jun 2016

Customer Care Represntative

Synnex Concentrix Manila

Mar 2015 - Jan 2016

Quick Stats

Age33 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified
Portfolio
🔒

Certifications

Lean Six Signma - Green Belt

Education

Bachelor's Degree

West Visayas State University

2011 - 2015