Phuoc

Virtual Assistant

Phuoc

ID Verified
1,000/mo
Vietnam
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Master’s student in Information Management with a Bachelor’s degree in Applied Informatics and professional experience in business analysis, software development, and project coordination. Skilled in requirements gathering, data analysis, stakeholder communication, process improvement, and technical problem-solving, with hands-on experience in Python, SQL, Power BI, and Microsoft Office. Strong adaptability, attention to detail, and commitment to continuous learning.

Top Skills

Amazon Seller Central · 5 yearsProduct Listing Optimization · 5 yearsAmazon FBA · 4 yearsEmail Support · 4 yearsInventory Management · 4 years

Skills & Expertise

Customer Success

Live Chat SupportAdvanced
Phone SupportAdvanced
Email SupportAdvanced
Ticket ManagementAdvanced
ZendeskAdvanced

E-commerce & Marketplace

Amazon Seller CentralExpert
Product Listing OptimizationExpert
Amazon FBAAdvanced
Inventory ManagementAdvanced
Order FulfillmentAdvanced
Order ProcessingAdvanced
eBayIntermediate

Virtual Assistance & Admin

Calendar ManagementIntermediate
Data EntryIntermediate
NotionIntermediate
JiraIntermediate
AsanaIntermediate
Travel PlanningBeginner
ClickUpBeginner

Work Experience

Customer Support Representative

Clearwaters LLC

Jan 2022 - Jul 2026

Key Achievements:

Researched and sourced profitable products across Amazon, Zoro, and Barn, Farm & Fleet, contributing to top-selling products and generating over US$10,000 in sales. - Managed supplier relationships by coordinating inventory availability, shipping schedules, pricing inquiries, and issue resolution. - Processed and monitored 20+ daily orders (50+ during peak periods), ensuring accurate and timely order fulfillment.

Quick Stats

Age24 years
English LevelFluent
Other Languages
VietnameseFluent
Mandarin ChineseBasic
ID VerificationVerified