Jenesis

Executive Assistant / General Virtual Assistant

Jenesis

ID Verified
1,000/mo
Makati City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Reliable and detail-oriented Virtual Assistant with experience in administrative support, executive assistance, customer service, appointment scheduling, account management, and client communication. Skilled in managing calendars, emails, CRM systems, data entry, documentation, follow-ups, and day-to-day administrative tasks while handling multiple priorities efficiently. Experienced in supporting real estate, healthcare, customer service, and hospitality operations, with strong proficiency in G...

Top Skills

Email Support · 5 yearsLive Chat Support · 5 yearsLiveChat · 5 yearsPhone Support · 5 yearsTicket Management · 5 years

Skills & Expertise

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Email SupportExpert
LiveChatExpert
Ticket ManagementExpert
Technical SupportAdvanced
ZendeskAdvanced
Lead ManagementIntermediate
Social Media SupportBeginner

Design & Creative

CanvaIntermediate
Presentation DesignIntermediate
CapCutIntermediate

Finance & Accounting

Payroll ProcessingIntermediate

Real Estate Operations

MLS ManagementIntermediate
Real Estate ListingIntermediate
AirbnbIntermediate

Sales & Business Development

SalesforceIntermediate
Apollo.ioIntermediate
Lead GenerationIntermediate
Cold Email OutreachIntermediate
Account ManagementIntermediate
Linkedin OutreachIntermediate
Zoho CRMBeginner

Specialized Skills

Coaching & MentoringAdvanced
OnboardingIntermediate
Medical BillingIntermediate

Virtual Assistance & Admin

Calendar ManagementAdvanced
Email ManagementAdvanced
Document ManagementAdvanced
Travel PlanningAdvanced
Meeting CoordinationAdvanced
Executive Assistant ServicesAdvanced
Personal Assistant ServicesAdvanced
Data EntryIntermediate
CalendlyIntermediate
Research & Information GatheringIntermediate
AsanaIntermediate
Monday.comIntermediate
NotionBeginner
TrelloBeginner
ClickUpBeginner
JiraBeginner

Marketing & Growth

GoHighLevelBeginner
MailchimpBeginner

Work Experience

Executive Assistant

Blue Pebble Homes

Apr 2025 - May 2026

Key Achievements:

Supported daily operations across real estate, mortgage, and recruiting departments. Managed executive calendars, appointment scheduling, email correspondence, and client follow-ups. Maintained CRM systems including GoHighLevel and BrokerMint, updated leads and tracked pipelines. Handled data entry, document preparation, SOPs, contracts, reports, spreadsheets, research, customer support, and ad hoc administrative projects.

Email SupportLead ManagementSocial Media SupportCanvaPresentation DesignCapCutPayroll ProcessingMLS ManagementReal Estate ListingLead GenerationCold Email OutreachLinkedin OutreachAccount ManagementZoho CRMApollo.ioOnboardingCoaching & MentoringCalendar ManagementEmail ManagementDocument ManagementTravel PlanningData EntryMeeting CoordinationExecutive Assistant ServicesResearch & Information GatheringCalendlyPersonal Assistant ServicesAsanaTrelloMonday.comClickUpNotionJiraGoHighLevelMailchimp

Medtronic Position: Order Management Specialist

Medtronic

Mar 2024 - Feb 2025

Key Achievements:

Managed billing processes, document review, and accounts receivable. Coordinated patient scheduling and prior authorizations while maintaining accuracy in billing and account management. Provided customer service and account assistance.

Phone SupportEmail SupportTicket ManagementAccount ManagementMedical BillingDocument ManagementData Entry

Virtual Assistant / Administrative Assistant

Airbnb

Jan 2023 - Feb 2024

Key Achievements:

Managed guest bookings, calendar scheduling, and customer inquiries. Provided executive and administrative support, assisted with account management, and resolved guest-related concerns.

Live Chat SupportPhone SupportEmail SupportLiveChatTechnical SupportTicket ManagementLead ManagementSocial Media SupportCanvaAirbnbAccount ManagementLead GenerationCold Email OutreachLinkedin OutreachCalendar ManagementEmail ManagementTravel PlanningData EntryMeeting CoordinationExecutive Assistant ServicesPersonal Assistant Services

Schedule Coordinator

Seven Network

Nov 2021 - Dec 2022

Key Achievements:

Managed executive calendars and scheduled client appointments. Assisted with email marketing and customer service support while coordinating administrative and account management tasks.

Email SupportTicket ManagementLead ManagementSocial Media SupportPresentation DesignCold Email OutreachLead GenerationAccount ManagementCalendar ManagementEmail ManagementMeeting CoordinationResearch & Information GatheringData Entry

Tier 1 Helpdesk & Technical Support

PSI Services LLC

Feb 2020 - Oct 2021

Key Achievements:

Provided customer service and technical support while efficiently resolving customer technical issues.

Live Chat SupportTechnical SupportPhone SupportZendeskEmail SupportLiveChatTicket ManagementSalesforce

Back Office Assistant

Wellsfargo

Jul 2018 - Jul 2019

Key Achievements:

Managed email communications and client services. Processed data and provided administrative support while maintaining accuracy and organization.

Data EntryLive Chat SupportPhone SupportEmail SupportLiveChatTicket ManagementAccount ManagementSalesforceCalendar ManagementEmail ManagementDocument ManagementMeeting CoordinationExecutive Assistant ServicesPersonal Assistant Services

Quick Stats

Age29 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified
Portfolio
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Education

Bachelor's Degree

Bulacan State University

2014 - 2018