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Highly organised, detail-driven Project Manager, Producer, Customer, Sales and Administrative Support professional with over 15 years of experience coordinating operations, managing client communications, and keeping fast-moving teams on track. Produced content distributed on Amazon Prime, Apple TV, Showmax, and other global platforms including Podcast for B2B clients. Skilled at juggling multiple priorities, maintaining accurate records, and delivering seamless support to executives, founders, and cross-functional teams. A proactive problem-solver who thrives in remote environments, fluent in Google Workspace, Slack, CRMs, and async communication. Fully equipped home office with backup power and dual monitors for uninterrupted productivity during US hours.

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I'm a customer service professional with 5+ years of experience handling [phone hidden] calls a day while holding an 85% CSAT score. I'm applying because I'd like to bring that same calm, solution-focused approach to your team. At LaSalle Investment, I supported U.S. clients remotely and resolved complaints on first contact, kept at-risk accounts from leaving, and logged every interaction in the CRM. I also flagged suspicious account activity during live calls, which helped cut the company's risk. At First Bank, I handled high-stakes issues like unauthorized transactions and mobile banking errors across phone, email, and live chat, stopping fraud losses before they grew. Most recently at Call Storm, I made up to 150 calls daily and booked about 10 appointments a week, working closely with the sales team so every handoff was smooth. I'm comfortable on RingCentral, Zendesk, HubSpot, and Salesforce, and I'm available for U.S. Eastern and Central time shifts.

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I'm a Virtual Assistant with 5 years of experience supporting businesses in the moving, transportation, and solar industries. Skilled in calendar management, customer service, appointment setting, collections support, research, and executive assistance, with a proven record of earning promotions into leadership and specialized support roles. Known for being organized, dependable, and committed to providing efficient, high-quality administrative and customer support.

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A dedicated and results-driven **Virtual Assistant, Customer Service Representative, Sales Representative, and Lead Generation Specialist** with over **7 years of experience** in the BPO and customer service industry. Skilled in handling inbound and outbound calls, managing customer inquiries, appointment setting, lead generation, sales, data entry, and administrative support. Experienced in building strong customer relationships, identifying client needs, generating qualified leads, and delivering excellent customer experiences. Possesses strong communication, multitasking, problem-solving, and organizational skills, with a proven ability to work independently, meet targets, and contribute to business growth.

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BPO customer support professional with 5+ years in client-facing roles, account management, customer success across client retention, travel accounts, administration, and Operations management, supporting U.S. based customers by phone, email, and chat. Consistently meets 95%+ QA targets with a 98% CSAT, a 23% customer save rate, and strong FCR and AHT results. Skilled at handling difficult calls, negotiating cancellation and refund requests, organizing itineraries, and troubleshooting online accounts, with accurate CRM documentation and full ownership of each case through resolution. Native fluency in English and comfortable working rotating shift rosters, including weekends.

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I am a motivated and organized professional with a Bachelor of Commerce degree in Marketing and skills in sales, customer service, administration, and client communication. I am comfortable working independently, managing tasks, maintaining accurate records, and building positive customer relationships. I am eager to contribute to a team, meet targets, and deliver excellent service while continuing to develop my professional skills.

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Grounded in 11+ years of experience across global customer support and supply chain management, I apply Lean Six Sigma to streamline operations and elevate team performance. I bring steady leadership, process rigor, and high standards to demand forecasting, queue management, and remote team guidance.

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I help therapists and mental health practitioners get their admin off their plate so session time stays session time. HIPAA-certified Mental Health VA. I handle session note transcription ([link hidden]), scheduling and telehealth logistics ([link hidden], Zoom, Google Calendar), intake forms, and day-to-day practice admin not clinical work, just everything around it. Four+ years in healthcare admin (EHR systems, patient records, insurance coordination) means I already understand how a practice runs, not just the tools. Most practitioners I work with reclaim 5-7 hours a week. Portfolio with sample templates below happy to walk you through them.

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I am an Executive Assistant, Healthcare Virtual Assistant, and Operations Coordinator with over 10 years of experience supporting executives, healthcare providers, nonprofit organizations, and service-based businesses. I specialize in executive support, calendar and email management, project coordination, CRM management, patient scheduling, administrative support, reporting, and workflow optimization. I have experience working with U.S.-based healthcare organizations, home care agencies, medical practices, insurance companies, and nonprofit organizations, helping improve daily operations, streamline processes, and enhance client communication. I am proficient in Google Workspace, Microsoft Office, Canva, ClickUp, Asana, Trello, GoHighLevel, WellSky, RevolutionEHR, [link hidden], and Meta Business Suite. My strengths include project management, operations coordination, customer service, lead generation, social media management, documentation, SOP creation, KPI tracking, and process improvement. I am proactive, detail-oriented, highly organized, and committed to delivering reliable, high-quality remote support that helps businesses grow efficiently.

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Dedicated and results-driven professional with experience in customer service, sales, administration, client intake, recruitment, and quality assurance. Skilled in building strong client relationships, handling inquiries, resolving problems, managing daily operations, and achieving business goals. Possesses strong communication, organizational, and problem-solving skills, with experience in banking, call centre operations, and moving and storage services. Adaptable, detail-oriented, and eager to learn new systems and technologies while contributing to the growth and success of an organization.

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Hand it off to me, and I’ll make sure it gets done. Missed follow-ups, a messy CRM, leads that never get a reply: I take those off your plate so you can focus on running your business. I’m a remote assistant with 6+ years of experience supporting US clients. I also have hands-on real estate acquisitions and dispositions experience, where I closed 2–3 deals a month. What I can take off your plate: Lead outreach and qualifying: I call and text your leads, qualify them, and move the good ones into your CRM. Appointment setting and scheduling: I book appointments and manage your calendar across time zones. CRM management: I keep records, pipelines, and databases accurate and up to date. I have experience with Resimpli and other platforms. Buyers lists and comps: I build buyers lists, pull comps, and communicate with potential buyers. Inbox and admin support: I handle email, chat, documents, data entry, and reporting. Follow-up campaigns: I run email and SMS follow-ups so no lead goes cold. Why clients work with me: -Clear, professional written and spoken English -Dependable, detail-oriented follow-through -Comfortable working independently and across time zones -A fast learner who adapts to your tools and process If your leads need faster follow-up or your CRM needs cleaning up, send me a message and tell me what’s piling up. I’ll tell you how I can help.

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I am a results-driven professional with a Bachelor of Science in Management Accounting and experience in accounting operations, property sales, customer service, and technical support. My background includes handling accounts payable and receivable, payroll, payment processing, account reconciliation, financial reporting, client relationship management, and sales negotiations. I have demonstrated the ability to adapt to different working environments, manage responsibilities independently, and maintain accuracy while meeting business objectives. My experience in both accounting and customer-facing roles has strengthened my analytical, communication, problem-solving, and organizational skills. I am seeking an opportunity where I can contribute my accounting knowledge, professional experience, and willingness to learn while growing with an organization. I am particularly interested in remote and international opportunities that value accountability, continuous improvement, teamwork, and professional development.

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Client-facing sales and relationship professional with 6+ years in banking, managing a portfolio of 900+ client accounts with 70%+ retention. Builds rapport quickly in written and verbal communication, keeps a high volume of accounts organized without dropping follow-ups and works independently in Salesforce. Curious, coachable and a fast learner, eager to understand new industries and business models and to turn inbound interest into booked meetings.

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I’m currently in the process of shifting from on-site to a remote set up. And I'm interested in applying a SDR role to apply my grit & phone stamina to the b2b space. I’ve been in the BPO industry for almost 22 months, with 11 months of high volume cold calling for debt consolidation - lending campaign. My process involved a quick 15 sec hook to build trust, qualifying prospects based on financial needs and pitching consolidation as a solution. In addition of 6 months appointment setter, cold calling potential prospects and ensuring a booked appointment for the client to prospect set up. I'm a great fit because I have the thick skin and persistence required for outbound sales. I'm Highly disciplined and excel at active listening to find prospects pain points. I handle rejection as a data, not a failure. In debt consolidation, you hear no most of the time, however I handle it by maintaining a next call mindset, knowing that every rejection is just a one step closer to conversion.

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I’m a results-driven professional with 17 years of BPO experience across collections, healthcare, and financial services, plus 2 years working remotely as an Account Manager in social media operations. I’m known for being warm yet assertive, someone who keeps things running smoothly while motivating teams to hit their goals. Whether it’s managing client relationships, improving performance, or solving tough challenges, I love turning pressure into progress. I thrive in fast-paced, people-centered environments, and I’m always excited to learn, lead, and make every project a success.

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Motivated and dedicated student with a strong foundation in Teaching and engineering. Proven ability to lead projects, conduct research, or follow through works . Eager to apply my skills to any opportunity given, with a commitment to obtain our main goal. Looking forward to contribute in your program. Over the last six months, I focused on taking over your daily calendar and setting appointments for homeowners. I kept messages organized every day and helped get back to clients much faster. I also set up a few simple automations during calls to avoid miscontact, which cut out about hours of repetitive work each week so the team could focus on actual project tasks. I hit all my deadlines, and next, I plan to learn so I can help you manage and track leads better.

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Experienced Virtual Assistant with a background in customer service, sales support, real estate administration, lead management, CRM management, data entry, and appointment setting. I am highly organized, detail-oriented, reliable, and comfortable working independently in a remote environment. I communicate professionally, learn new tools quickly, and am committed to providing excellent customer service and supporting business operations.

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B2B Sales Development Representative with 4+ years of experience in international prospecting, cold calling, lead qualification and appointment generation. Experienced in engaging business decision-makers, managing objections, conducting follow-ups and developing qualified sales pipelines. Works towards daily targets of 180 calls, 50 LinkedIn messages and 40 emails, equivalent to 900 calls, 250 LinkedIn messages and 200 emails weekly. Improved email reply rates by 20% through targeted prospecting strategies and maintained 100% CRM data accuracy. Proficient in HubSpot, Salesforce and LinkedIn Sales Navigator, with transferable B2B sales skills applicable to merchant services, payment processing and POS solutions.

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I prefer a stable and supportive work environment where I can continue learning, improve my skills and grow professionally. I enjoy communicating with people, handling calls, following up with clients and assisting with daily tasks. I am hardworking, patient, flexible, and willing to learn new things. I am also interested in remote work opportunities where I can contribute to the team, meet my goals, and build a long-term career.

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Skilled in customer relationship management, cross-selling financial products, digital payment solutions, and sales strategy implementation, with a strong focus on customer retention.

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