Account ManagerAccount Manager
Baby
ID Verified$1,500
per month
($9/hour)
Profile Description
I’m a results-driven professional with 17 years of BPO experience across collections, healthcare, and financial services, plus 2 years working remotely as an Account Manager in social media operations. I’m known for being warm yet assertive, someone who keeps things running smoothly while motivating teams to hit their goals. Whether it’s managing client relationships, improving performance, or solving tough challenges, I love turning pressure into progress. I thrive in fast-paced, people-cente...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Virtual Assistance & Admin
Data & Analytics
Work Experience
Team Leader
Tritium Marketing LLC
May 2024 - Sep 2026
Key Achievements:
Led daily content operations by managing schedules and coordinating with schedulers, chatters, and creatives to ensure consistent posting and smooth page management.
Relationship Manager
Plush LLC
Oct 2023 - May 2024
Key Achievements:
Work closely with models to guide them on how to increase sales, improve performance, and maximize performance during streams and content drops.
Customer Consultant Professional
American Express
Oct 2022 - Apr 2023
Key Achievements:
Deliver extraordinary customer care by responding to questions concerning customer accounts, follow ups and complaints.
Multi-Skilled Banker
ANZ Global Services & Operations
Dec 2019 - Oct 2022
Key Achievements:
Answer queries of customers regarding product information, ff ups and complaints, processing account closure request, disputes and escalating complex or unresolved issues to immediate supervisor for resolution.
Senior Adviser II
Concentrix
Mar 2019 - Nov 2019
Key Achievements:
Provide outstanding service to our customers by giving timely resolutions to their queries such as food delivery status, payments, charges/fees, interest rates, rewards and other issues.
Clinical Support Coordinatorv
Accenture, Inc.
Jan 2014 - Feb 2019
Key Achievements:
Initiate authorization process as soon as providers order medical services and advise members of the details of their network providers.
Senior Process Executive
HSBC Electronics Data Processing (Philippines)
Feb 2006 - May 2013
Key Achievements:
Collect and recover customer receivables and debts, offering customers payment plan to ensure cash collection activities meet the requirements of the client.