margaret

Therapist Virtual Assistant/ Mental Health VA/ Telehealth

margaret

ID Verified
800/mo
Nairobi,Kenya, Kenya
Looking for Full-time
7 hours/day
Availability: US / EU timezone

Profile Description

I help therapists and mental health practitioners get their admin off their plate so session time stays session time. HIPAA-certified Mental Health VA. I handle session note transcription ([link hidden]), scheduling and telehealth logistics ([link hidden], Zoom, Google Calendar), intake forms, and day-to-day practice admin not clinical work, just everything around it. Four+ years in healthcare admin (EHR systems, patient records, insurance coordination) means I already understand how a practice ...

Top Skills

Data Entry · 3 yearsMedical Transcription · 3 yearsMental Health Support · 3 yearsTelehealth Support · 2 yearsResearch & Information Gathering · 1 year

Skills & Expertise

Virtual Assistance & Admin

Data EntryAdvanced
Research & Information GatheringIntermediate
Calendar ManagementBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
AsanaBeginner
TrelloBeginner
Executive Assistant ServicesBeginner
NotionBeginner
ClickUpBeginner
AirtableBeginner

AI & Automation

ZapierBeginner
Claude/Anthropic APIBeginner
Prompt EngineeringBeginner
Workflow AutomationBeginner
n8nBeginner

Customer Success

Live Chat SupportBeginner
Ticket ManagementBeginner
Phone SupportBeginner
Social Media SupportBeginner
Email SupportBeginner
Lead ManagementBeginner
ZendeskBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Design & Creative

CanvaBeginner
Adobe XDBeginner
Adobe PhotoshopBeginner
Adobe IllustratorBeginner
Social Media GraphicsBeginner
Presentation DesignBeginner
CapCutBeginner
Video EditingBeginner

Specialized Skills

Mental Health SupportAdvanced
Medical TranscriptionAdvanced
Telehealth SupportIntermediate
OnboardingBeginner
Medical BillingBeginner

Content & Writing

Creative WritingBeginner
Blog WritingBeginner
ContentfulBeginner
Editorial Calendar ManagementBeginner

Human Resources

SOP WritingBeginner

Marketing & Growth

LinkedIn AdsBeginner
LinkedIn OptimizationBeginner
HubSpotBeginner

Sales & Business Development

Lead GenerationBeginner
Cold Email OutreachBeginner
Linkedin OutreachBeginner
Proposal WritingBeginner
Warm Outreach & Appointment SettingBeginner
Apollo.ioBeginner
Hunter.ioBeginner

Work Experience

RECEPTIONIST

PROLIX SOLUTIONS HOSPITAL

Oct 2024 - Present

Key Achievements:

Oversaw daily scheduling to keep patient flow steady and reduce bottlenecks. First point of contact for calls and walk-ins, ensuring clear and timely communication. Handled insurance checks early in the process to prevent delays at billing. Kept patient records organized and up to date within the EMR system. Created a welcoming front desk experience that encouraged patient confidence. Captured visit details accurately, supporting smooth handoffs to clinical staff

Calendar ManagementEmail ManagementPersonal Assistant ServicesTicket ManagementData EntryDocument ManagementPhone SupportResearch & Information GatheringMeeting CoordinationExcel (Advanced)Medical Transcription

HEALTHCARE ASSISTANT

SERENE LEVEL 4 HOSPITAL

Aug 2023 - Oct 2024

Key Achievements:

Provided hands-on support with daily patient care, focusing on comfort and safety. Tracked vital signs and flagged changes for quick clinical response. Worked alongside nurses and doctors to keep treatments running efficiently. Maintained clear, confidential documentation to support continuity of care

Personal Assistant ServicesMental Health SupportMedical TranscriptionData EntryDocument ManagementMeeting CoordinationExcel (Advanced)

CASHIER

VERTEX COMMUNICATIONS

Jan 2021 - Jan 2023

Key Achievements:

Helped customers find the right products, improving overall experience. Balanced speed and accuracy while handling daily transactions. Maintained tidy, well-organized displays that supported store performance.

Personal Assistant ServicesTicket ManagementData EntryDocument ManagementPhone SupportExcel (Advanced)

Quick Stats

Age26 years
English LevelConversational
Other Languages
SwahiliFluent
ID VerificationVerified
Portfolio
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Certifications

HIPPA

Education

Certificate

EAGLES GROUP OF HOME PATIENT ATTENDANT

2022 - 2022

Certificate

KCA UNIVERSITY

2022 - 2022

Certificate

NIBS TECHNICAL COLLEGE

2018 - 2021

High-school

DR. KAMUNDIA GIRLS HIGH SCHOOL

2014 - 2017