margaret

Therapist Virtual Assistant/ Mental Health VA/ Telehealth

margaret

ID Verified
800/mo
Nairobi,Kenya, Kenya
Looking for Full-time
7 hours/day
Availability: US / EU timezone

Profile Description

I help therapists and mental health practitioners get their admin off their plate so session time stays session time. HIPAA-certified Mental Health VA. I handle session note transcription ([link hidden]), scheduling and telehealth logistics ([link hidden], Zoom, Google Calendar), intake forms, and day-to-day practice admin not clinical work, just everything around it. Four+ years in healthcare admin (EHR systems, patient records, insurance coordination) means I already understand how a practice ...

Skills & Expertise

Virtual Assistance & Admin

AI & Automation

Customer Success

Data & Analytics

Design & Creative

Specialized Skills

Content & Writing

Human Resources

SOP WritingBeginner

Marketing & Growth

Sales & Business Development

Work Experience

RECEPTIONIST

PROLIX SOLUTIONS HOSPITAL

Oct 2024 - Present

Job Responsibilities:

Oversaw daily scheduling to keep patient flow steady and reduce bottlenecks. First point of contact for calls and walk-ins, ensuring clear and timely communication. Handled insurance checks early in the process to prevent delays at billing. Kept patient records organized and up to date within the EMR system. Created a welcoming front desk experience that encouraged patient confidence. Captured...

Calendar ManagementEmail ManagementPersonal Assistant ServicesTicket ManagementData EntryDocument ManagementPhone SupportResearch & Information GatheringMeeting CoordinationExcel (Advanced)

HEALTHCARE ASSISTANT

SERENE LEVEL 4 HOSPITAL

Aug 2023 - Oct 2024

Job Responsibilities:

Provided hands-on support with daily patient care, focusing on comfort and safety. Tracked vital signs and flagged changes for quick clinical response. Worked alongside nurses and doctors to keep treatments running efficiently. Maintained clear, confidential documentation to support continuity of care

Personal Assistant ServicesMental Health SupportMedical TranscriptionData EntryDocument ManagementMeeting CoordinationExcel (Advanced)

CASHIER

VERTEX COMMUNICATIONS

Jan 2021 - Jan 2023

Job Responsibilities:

Helped customers find the right products, improving overall experience. Balanced speed and accuracy while handling daily transactions. Maintained tidy, well-organized displays that supported store performance.

Personal Assistant ServicesTicket ManagementData EntryDocument ManagementPhone SupportExcel (Advanced)

Quick Stats

Age26 years
GenderFemale
English LevelConversational
Other Languages
SwahiliFluent
ID VerificationVerified
Portfolio
🔒

Certifications

HIPPA

Education

Certificate

EAGLES GROUP OF HOME PATIENT ATTENDANT

2022 - 2022

Certificate

KCA UNIVERSITY

2022 - 2022

Certificate

NIBS TECHNICAL COLLEGE

2018 - 2021

High-school

DR. KAMUNDIA GIRLS HIGH SCHOOL

2014 - 2017