Customer Serv Rep,VA,Sales,Cold calling,Appointment SettingCustomer Serv Rep,VA,Sales,Cold calling,Appointment Setting

I'm a customer service professional with 5+ years of experience handling 100-150 calls a day while holding an 85% CSAT score. I'm applying because I'd like to bring that same calm, solution-focused approach to your team. At LaSalle Investment, I supported U.S. clients remotely and resolved complaints on first contact, kept at-risk accounts from leaving, and logged every interaction in the CRM. I also flagged suspicious account activity during live calls, which helped cut the company's risk. At ... See more