Call Center Back-up Supervisor,VA, Admin/Executive AssistantCall Center Back-up Supervisor,VA, Admin/Executive Assistant
Cherry
ID Verified$1,000
per month
($6/hour)
Profile Description
I'm a Virtual Assistant with 5 years of experience supporting businesses in the moving, transportation, and solar industries. Skilled in calendar management, customer service, appointment setting, collections support, research, and executive assistance, with a proven record of earning promotions into leadership and specialized support roles. Known for being organized, dependable, and committed to providing efficient, high-quality administrative and customer support.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Human Resources
Virtual Assistance & Admin
Specialized Skills
Software Development
Sales & Business Development
E-commerce & Marketplace
Design & Creative
Data & Analytics
Work Experience
Customer Service Consultant
Home Expert
Sep 2024 - Jul 2026
Job Responsibilities:
Responded to customer questions and concerns by phone, email, or chat. Provided clear information about services, processes, and available options. Resolved routine issues and escalated complex cases to the appropriate team. Followed up with customers to confirm concerns were addressed. Maintained accurate customer records and notes. Communicated professionally while managing multiple inquiries in...
Call Center Supervisor
Home Expert
Mar 2025 - Apr 2026
Job Responsibilities:
Supported the supervisor with daily call center operations and team coordination. Assisted agents with customer inquiries and escalated complex issues when needed. Monitored calls and helped maintain service quality and professional communication. Shared guidance with team members on procedures, customer service, and call handling. Helped track attendance, workflow, and team performance. Followed...
Executive Assitant & Appointment Setter
R & A Solar
Jan 2024 - Sep 2024
Job Responsibilities:
Scheduled appointments and coordinated calendars for executives or team members. Contacted prospective clients, introduced services, and arranged follow-up meetings. Confirmed appointments and sent reminders to reduce missed meetings. Managed calls, messages, emails, and routine correspondence. Updated client records and tracked leads, appointments, and follow-up actions. Organized daily prioritie...
Appointment Setter, VA and Collection Support
Solar Union
May 2023 - Jan 2024
Job Responsibilities:
Contacted prospective and existing customers to schedule appointments and follow up on inquiries. Managed calls, messages, records, and routine administrative tasks as a virtual assistant. Followed up on outstanding payments and documented collection updates professionally. Maintained accurate customer information and organized appointment and follow-up records. Communicated clearly with customers...