VA| Supply Analyst & Order processing | Accounting| CSRVA| Supply Analyst & Order processing | Accounting| CSR

Job Responsibilities:

Processed mobile device insurance claims with accuracy and efficiency, ensuring adherence to policy guidelines and turnaround time standards. Clarified policy coverage details and promoted extended protection options, contributing to revenue retention and customer satisfaction. Maintained high customer satisfaction scores through clear, empathetic communication and effective issue resolution.

Job Responsibilities:

Managed supply orders across multiple channels (phone, email, web, ASMP, XSM), ensuring SLA compliance and accurate order fulfillment. Validated invoices, processed credits/reversals, and provided quotations for billable supplies, reducing billing discrepancies by 30%. Served as primary escalation point of contact (POC), resolving complex client issues and maintaining 95%+ SLA adherence. Conducted... more...

Job Responsibilities:

Assisted Humana members with prescription refills and mail overrides, ensuring timely medication access. Explained plan benefits and handled order status inquiries, resolving issues with empathy and accuracy.

Job Responsibilities:

Assisted guests in finding hotels tailored to their travel needs, delivering warm, professional service that enhanced customer loyalty. Resolved booking conflicts and

Job Responsibilities:

Prospected executives for cover stories and editorial features, expanding publication reach and advertiser engagement. Updated editorial content, subscriber lists, and news releases; coordinated advertorials and proofread content for quality assurance.

Job Responsibilities:

Prepared daily and monthly sales reports, audits, and inventories, ensuring financial accuracy and compliance. Managed payroll and treasury functions, ensuring timely disbursement and accurate financial record-keeping.

Job Responsibilities:

Supervised daily operations including telephony systems, CRM platforms, and workforce reliability metrics. Oversaw payroll, billing, and financial reconciliation, ensuring operational continuity and team accountability

Job Responsibilities:

Provided account support, billing inquiries, and technical troubleshooting for diverse customer base. Maintained quality standards while handling high-volume contact center operations.

Job Responsibilities:

Generated leads and appointments for US-based B2C and B2B clients, meeting and exceeding daily quotas. Utilized persuasive communication techniques to qualify prospects and schedule executive-level meetings.

Job Responsibilities:

Assisted with payroll processing, tax encoding, and financial statement preparation for university administration. Supported audit activities and maintained organized financial records for compliance review.