Gift

B2B Sales & Appointment Setting Specialist

Gift

ID Verified
600/mo
Johannesburg, South Africa
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

B2B Sales Development Representative with 4+ years of experience in international prospecting, cold calling, lead qualification and appointment generation. Experienced in engaging business decision-makers, managing objections, conducting follow-ups and developing qualified sales pipelines. Works towards daily targets of 180 calls, 50 LinkedIn messages and 40 emails, equivalent to 900 calls, 250 LinkedIn messages and 200 emails weekly. Improved email reply rates by 20% through targeted prospectin...

Top Skills

AI Safety & Alignment · 10 yearsCalendar Management · 6 yearsCreative Writing · 6 yearsData Entry · 6 yearsDocument Management · 6 years

Skills & Expertise

AI & Automation

AI Safety & AlignmentExpert
Workflow AutomationExpert
ZapierAdvanced
Prompt EngineeringAdvanced
RAG DevelopmentAdvanced
Vector DatabasesAdvanced
AI Agent DevelopmentAdvanced
Model DeploymentAdvanced
PerplexityAdvanced
LangChainAdvanced
LlamaIndexAdvanced
LLM Fine-tuningIntermediate

Content & Writing

Creative WritingExpert
Email CopywritingExpert
CopywritingAdvanced

Customer Success

Phone SupportExpert
Ticket ManagementExpert
ZendeskExpert
FreshdeskExpert
Video SupportAdvanced
Technical SupportAdvanced
Lead ManagementAdvanced
LiveChatAdvanced

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert
Statistical AnalysisExpert

E-commerce & Marketplace

ShopifyIntermediate
GorgiasIntermediate
Order ProcessingIntermediate
WordPressIntermediate
Order FulfillmentIntermediate

Marketing & Growth

HubSpotAdvanced
LinkedIn OptimizationAdvanced
Content StrategyAdvanced

Sales & Business Development

NegotiationExpert
B2B SalesAdvanced
B2C SalesAdvanced
Lead GenerationAdvanced
Cold CallingAdvanced
Cold Email OutreachAdvanced
Sales PresentationsAdvanced
Proposal WritingAdvanced
Linkedin OutreachAdvanced
Account ManagementAdvanced
Warm Outreach & Appointment SettingAdvanced
SalesforceAdvanced
Zoho CRMAdvanced
PipedriveAdvanced
Close.ioAdvanced
Apollo.ioAdvanced
ZoomInfoAdvanced
Hunter.ioAdvanced

Virtual Assistance & Admin

Calendar ManagementExpert
Email ManagementExpert
Document ManagementExpert
Data EntryExpert
Meeting CoordinationExpert
Research & Information GatheringExpert

Work Experience

Customer Support Agent

Foundever

Jun 2023 - Present

Job Responsibilities:

Assisted customers via telephone and email to resolve questions and complaints.  Provided accurate information regarding customer transactions, refunds, and corrections.  Reviewed and corrected incorrectly processed customer data.  Maintained clear and constant communication with internal teams to resolve customer issues.  Updated and managed customer cases using Zendesk CRM.  Met and ex...

Phone SupportVideo SupportTicket ManagementZendeskTechnical SupportLiveChatGoogle Sheets (Advanced)Order FulfillmentOrder ProcessingZoho CRM

Sales Development Representative

Swooi.io

Mar 2021 - May 2023

Job Responsibilities:

Executed B2B outbound prospecting and strategic lead prioritization to identify high-value prospects, effectively managing the sales pipeline and CRM records to ensure a consistent flow of qualified opportunities.  Engaged marketing decision-makers through multi-channel email sequences and LinkedIn outreach, leveraging digital marketing expertise to position value-driven solutions and generate...

ZendeskExcel (Advanced)B2B SalesHubSpotCold CallingSales PresentationsLead GenerationNegotiationLinkedin OutreachWarm Outreach & Appointment Setting

Sales Development Representative

Legis IT Solutions

Jan 2019 - May 2021

Job Responsibilities:

 Identified potential customers and supported prospect engagement through digital communication channels.  Initiated customer conversations through live chat and email to understand requirements and identify potential business opportunities.  Asked relevant questions to establish customer needs and determine the suitability of available products or services.  Followed up on customer enqui...

Close.ioApollo.ioZoomInfoEmail ManagementCalendar ManagementHunter.ioDocument ManagementResearch & Information GatheringData EntryMeeting Coordination

Quick Stats

Age27 years
English LevelFluent
ID VerificationVerified

Education

Bachelor's Degree

University Of South Africa

2018 - 2020