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Virtual Assistant and program operations professional with over 5 years of experience supporting youth empowerment programs, mentorship initiatives, and administrative coordination across NGO and remote work environments. Specialized in virtual assistance, digital workflow management, and structured program support, with strong capability in calendar management, documentation systems, stakeholder communication, and remote team coordination using tools such as Google Workspace, Slack, Zoom, and ODK. Demonstrated impact includes supporting programs that mentored over 160 adolescent girls and young women while managing reporting, training logistics, and data-driven program tracking in fast-paced, multi-stakeholder environments, seeking to apply expertise in executive virtual support and remote operations management to a Virtual Assistant or Administrative Support role requiring strong organizational precision and proven remote collaboration efficiency.

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Hi! I’m Shienna, a Customer Support Specialist with 8 years of experience supporting e-commerce and home improvement businesses through email and chat (non-voice). I work with growing teams that need reliable, process-driven customer support, handling customer inquiries accurately, following documented workflows, and keeping day-to-day operations organized as the business scales. My background includes supporting high-volume inboxes, managing order and service-related concerns, maintaining clean CRM records, and working in environments where accuracy, SLAs, and internal documentation matter. What I can help you with: Email & chat customer support (non-voice) Order, billing, refund, and shipping support (e-commerce) Customer inquiries, service requests, and follow-ups (home improvement) Ticket queue & SLA management Issue resolution aligned with company policies CRM data accuracy & admin support Identifying recurring issues to reduce repeat tickets Strengths you’ll notice quickly: Process-driven and detail-oriented Comfortable handling high-volume ticket queues Strong adherence to SOPs and QA standards Independent, reliable, and easy to onboard Clear internal and external communication Tools I work with: Zendesk, Freshdesk, Salesforce, Go High Level, Richpanel Proline, AccuLynx, Leap Shopify, Etsy, Gumroad ShipStation, Zonos, Loop, Stripe Google Workspace, Slack, Canva Notion, Clickup, Asana Zapier

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I am a Short-Term Rental and Property Management Virtual Assistant with over five years of experience supporting property owners and management companies across the UK and U.S. I specialize in guest communication, booking management, maintenance coordination, calendar management, cleaner and contractor scheduling, listing management, and day-to-day property operations. I have managed multiple properties across platforms including Airbnb, [link hidden], and direct bookings, ensuring smooth operations from guest inquiries through to check-out. My focus is on delivering exceptional guest experiences, maintaining high occupancy, coordinating maintenance and cleaning teams, resolving issues efficiently, and streamlining operational processes. I am highly organized, proactive, and experienced with property management systems, CRM tools, Google Workspace, and remote team collaboration. My goal is to help property managers and owners maximize efficiency while providing outstanding service to guests and stakeholders.

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Versatile and tech-savvy professional with 8+ years of experience across AI data annotation, strategic content creation, and financial advisory. Proven track record in managing complex workflows using tools like Zapier, Airtable, and Google Workspace. Seeking to leverage strong organizational skills and a proactive mindset to provide high-level administrative support.

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Detail-oriented IT professional with 4 years of teaching experience. Skilled in graphic designing, basic networking, programming, and with advanced level knowledge about Microsoft Office Products. Passionate about technology, problem-solving, and applying technical knowledge to support learning and productivity.

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Reliable and detail-oriented professional seeking an administrative position to apply my skills in data encoding, payment checking, and email management. Dedicated to organizing daily office tasks, maintaining accurate digital files, and meeting deadlines efficiently while supporting team operations.

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Results-driven Ecommerce Operations Specialist with over 6 years of experience supporting eBay ecommerce businesses through order fulfillment, inventory coordination, customer support, product listing management, supplier communication, and operational process improvement. Experienced in managing daily order workflows, reducing fulfillment errors, maintaining seller account health, and improving customer satisfaction. Skilled in coordinating with suppliers and warehouse teams while ensuring accurate and timely order processing.

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Hi there! I’m a dedicated and detail-oriented Virtual Assistant who helps businesses stay organized, efficient, and stress-free. Experienced in supporting brands with social media coordination, content scheduling, customer engagement, and e-commerce operations, including order management, product updates, and customer support. I enjoy taking care of the day-to-day tasks so you can focus on growing your business. Here’s how I can support you: -Executive and Administrative Support -Inbox and Calendar Management -Client Communication and Customer Support -Project Coordination and Workflow Management -Data Entry, Internet Research, and Reporting -Travel Planning and Scheduling -Social Media Management and Content Scheduling -E-commerce Store Support and Order Management -CRM and Database Management -Document Preparation and Presentation Formatting -Process Improvement and Operational Support -Team Collaboration and Remote Communication -Time Management and Task Prioritization -Problem-Solving and Attention to Detail -Confidential Information Handling and Professional Discretion Tools & Platforms -Google Workspace (Docs, Sheets, Calendar, Drive) -Microsoft Office Suite -Trello, Asana, Notion, Slack -Zoom and Remote Collaboration Tools -Canva and Social Media Scheduling Tools -Shopify and E-commerce Support Platforms I’m known for being reliable, proactive, and easy to work with. I communicate clearly, meet deadlines, and take initiative, so you won’t have to worry about things slipping through the cracks. I’m comfortable working remotely with teams across different time zones and can quickly adapt to your tools and processes. If you’re looking for someone who can step in, stay organized, and make your workload lighter, I’d love to connect.

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Highly organized remote professional with cross-functional experience as a Virtual Assistant, Document Controller, HR Specialist (Employee Relations and Communication), and Customer Support professional. Proficient in Aconex and construction documentation, with a strong foundation in records management, employee communication, disputes, compliance management, and client support. Adept at working independently, managing multiple priorities, and supporting teams across different time zones.

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Detail-oriented and proactive with a strong background in customer service, financial operations, and office management. Proven ability to manage multiple priorities in fast-paced environments while maintaining accuracy and professionalism. Skilled in supporting executives, coordinating schedules, processing financial transactions, and streamlining administrative processes. Known for excellent communication, problem-solving abilities, and a commitment to delivering high-quality support that enhances organizational efficiency.

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Aspiring Social Media Manager & Videographer with 4+ years of experience supporting service-based brands, especially motivational coaches, to grow online through creative, strategy-driven content. Skilled in video production, social media management, and e-commerce listings, with a client-focused and detail-oriented approach. Work Preferences: Role: Social Media Management, Content Creation, Videography Industry: Service-based brands, coaching, e-commerce Tools: Canva, Adobe Premiere Pro, CapCut, DaVinci Resolve, Trello Work style: Collaborative, organized, adaptable, results-driven

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Customer Service Expert and eCommerce Specialist with 4 years of customer service experience and 3 years of hands-on eCommerce operations. Experienced in managing 10–15 online stores across eBay, Amazon, Shopify, Etsy, Temu, Catch, Shopee, and Lazada. Skilled in customer support, order management, product listings, supplier coordination, and process improvement. Recognized for strong and consistent performance, and promoted to Coach in less than 2 years within the company. Committed to helping businesses improve efficiency and customer satisfaction.

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Administrative Support and Customer Service professional with over 4 years of experience in the BPO, hospitality, and e-commerce industries. Skilled in data entry, order processing, customer support via phone, email, and chat, revenue reporting, and maintaining accurate records. Proficient in Microsoft Office, Google Workspace, Canva, and CRM systems. A detail-oriented, adaptable, and fast learner committed to delivering efficient administrative support and excellent customer service in remote and office-based environments.

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I am a dedicated Administrative Assistant with experience working in a Rural Health Unit, handling administrative tasks, data entry, document management, scheduling, and customer service. I am detail-oriented, organized, and committed to delivering accurate and efficient work. I am also trained in Virtual Assistance, including lead generation, social media management, email management, and Microsoft Office/Google Workspace. I am eager to contribute my skills, learn new tools, and provide reliable support to help businesses grow.

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For more than 8 years now, I've been working in customer service and as a Virtual Assistant. My most recent job is working in a Contact center for more than 5 years as a customer service representative handling different accounts, sales, financial, and e-commerce. Doing outbound and inbound calls as well as chat and email. As a virtual assistant, I worked for more than 3 years, specializing in cold calling in the real estate industry. Setting an appointment and making follow-ups as well to any qualified leads. I am a great fit for any role not only because of my past experience but also because of my attitude toward work. I am reliable, well-organized, and very hardworking. And my strongest asset is my work ethic and my willingness to step in when needed. I take great pride in my ability to step in and adapt to any situation to get the best results for the company or for the client.

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I am an experienced Appointment Setter and Cold Caller with a strong background in lead generation, client outreach, and sales support across multiple industries, including real estate, healthcare, insurance, roofing, logistics, and retail. Over the years, I’ve developed expertise in: Cold Calling & Appointment Setting – engaging decision-makers, qualifying leads, and booking meetings that drive sales. Explaining Complex Information Simply – particularly in Medicare and healthcare campaigns where clarity and trust are crucial. Customer Service & Retention – building rapport, resolving concerns, and ensuring a professional, client-focused approach. Multi-Industry Adaptability – successfully delivering results in diverse fields such as property inspections, pharmacy sales, logistics coordination, and tech support. I thrive on helping businesses connect with their ideal clients, increase conversions, and grow their pipeline. My goal is to provide consistent, high-quality appointment setting services that save teams time and maximize sales opportunities.

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Are you a founder, CEO, or COO spending more time on inbox, calendar, and ops than on revenue and strategy? Your time is best spent closing deals, leading your team, and scaling. Not chasing follow-ups, updating CRMs, or fixing broken SOPs. That’s where I come in. I’m a certified Operations & Systems Executive VA. I help high-performing leaders stay focused on growth by running the systems behind the scenes. Here’s how I deliver outcomes that move the needle: Proactive Operations Anticipated client needs at Parker Foundation and reduced repeat inquiries 30% with preemptive summaries. Track deadlines, board commitments, and vendor deliverables so you never have to ask twice. Leverage and AI Oversight Scorecard-certified in Iteration and Oversight and Manual Verification from EVA training. Build AI workflows in ChatGPT, Claude, Zapier, and Notion with human judgment. Research, board reports, and CRM updates were done error-free. Outcomes and Systems 95% client satisfaction across 100+ consultations by identifying core needs, not just tasks. Create SOPs, manage CRMs like GoHighLevel and Notion, run transaction coordination, and protect executive time. Executive Communication C2-level English. I represent your voice to investors, clients, and partners. Inbox zero, investor briefs, calendar management, and polished client coordination. Tech Stack: Google Workspace, MS365 and Copilot, Notion, GoHighLevel, ClickUp, Trello, Asana, ChatGPT, Claude, Zapier Remote from Kenya. Full US EST overlap. Available full-time or contract. If you need a right hand who creates order from chaos and thinks 2 steps ahead, let’s connect. Email: [contact hidden]

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"I have hands-on experience in digital marketing, having worked as a Social Media Manager at SKINK ([link hidden]), where I handled social media management, graphic design, content planning, and CRM. I am skilled in creating visual content using Canva, editing videos with CapCut, and managing email marketing workflows through HubSpot. I also have experience in content planning, photo editing, and marketing content design. On top of that, I leverage AI tools like ChatGPT and Claude AI to improve my content and workflow efficiency. I am a fast learner, creative, and highly adaptable qualities that allow me to quickly contribute to any digital marketing team."

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I am an AI-powered executive assistant with 5+ years of experience supporting academic institutions, technology organizations, and global teams in remote settings. Through my work at Prialto, supporting clients like JPAL-MIT and Oat-Foundry, I have developed deep competency in executive operations while simultaneously building a personal toolkit of modern AI platforms, including Claude AI for research, [link hidden] for rapid app and website prototyping, [link hidden] for stakeholder intelligence, Nanobanana for video content, ClickUp for task and calendar management, and LM Arena for discovering the best AI tools for any given challenge. I bring a rare combination of operational discipline and technological curiosity, making me particularly well-suited for AI startups that need an EA who does not just keep up with the pace, but actively contributes to it.

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Virtual Assistant with 6 years of experience in e-commerce operations and customer support for U.S.-based online businesses. Proven track record in managing 15+ Shopify and Amazon Seller Central stores with 99.5% order accuracy and maintaining a 4.8/5 customer satisfaction rating across thousands of weekly inquiries by implementing streamlined workflows, automated fulfillment processes, and proactive inventory management. Skilled in Shopify, WooCommerce, and Zendesk, known for delivering reliable cross-time-zone support that drives operational efficiency and customer loyalty.

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