Customer Support, E-commerce Customer SupportCustomer Support, E-commerce Customer Support

Hi! I’m Shienna, a Customer Support Specialist with 8 years of experience supporting e-commerce and home improvement businesses through email and chat (non-voice). I work with growing teams that need reliable, process-driven customer support, handling customer inquiries accurately, following documented workflows, and keeping day-to-day operations organized as the business scales. My background includes supporting high-volume inboxes, managing order and service-related concerns, maintaining cle... See more