Stanislaus

Virtual Assistant, Customer Care Expert

Stanislaus

ID Verified
1,500/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am an AI-powered executive assistant with 5+ years of experience supporting academic institutions, technology organizations, and global teams in remote settings. Through my work at Prialto, supporting clients like JPAL-MIT and Oat-Foundry, I have developed deep competency in executive operations while simultaneously building a personal toolkit of modern AI platforms, including Claude AI for research, [link hidden] for rapid app and website prototyping, [link hidden] for stakeholder intelligenc...

Skills & Expertise

AI & Automation

MidjourneyBeginner
GitHub CopilotBeginner
PerplexityBeginner
Copy.aiBeginner
ZapierBeginner
Make (Integromat)Beginner
Power AutomateBeginner
API IntegrationBeginner
Claude/Anthropic APIBeginner
Data LabelingBeginner

Content & Writing

CopywritingBeginner
Creative WritingBeginner
Blog WritingBeginner

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Social Media SupportBeginner
Ticket ManagementBeginner
Video SupportBeginner
Email SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner
ZendeskBeginner
LiveChatBeginner
IntercomBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
Python (Pandas/NumPy)Beginner
Power BIBeginner

Design & Creative

Design SystemsBeginner
Adobe XDBeginner
FramerBeginner
FigmaBeginner
SketchBeginner
Adobe PhotoshopBeginner
Adobe InDesignBeginner
Social Media GraphicsBeginner
Logo DesignBeginner
CorelDRAWBeginner
CanvaBeginner
Adobe IllustratorBeginner
Adobe Premiere ProBeginner
After EffectsBeginner
Video EditingBeginner
Final Cut ProBeginner
CapCutBeginner

E-commerce & Marketplace

eBayBeginner
ShopifyBeginner
Amazon FBABeginner
TikTok ShopBeginner
GumroadBeginner
EtsyBeginner
Facebook MarketplaceBeginner
Shopify PlusBeginner
Print on DemandBeginner
Order ProcessingBeginner

Virtual Assistance & Admin

AsanaBeginner
ClickUpBeginner
JiraBeginner
NotionBeginner
TrelloBeginner
Calendar ManagementBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
Executive Assistant ServicesBeginner
Data EntryBeginner
Travel PlanningBeginner
Research & Information GatheringBeginner
BardeenBeginner
AirtableBeginner

Specialized Skills

Intellectual PropertyBeginner
Terms & ConditionsBeginner

Software Development

WordPress DeveloperBeginner
SupabaseBeginner
AzureBeginner
Google Cloud PlatformBeginner
Python (Django/FastAPI)Beginner
PHP (Laravel)Beginner
JavaScript (ES6+)Beginner

Sales & Business Development

Cold CallingBeginner
B2C SalesBeginner
B2B SalesBeginner
NegotiationBeginner
Proposal WritingBeginner
Cold Email OutreachBeginner
Linkedin OutreachBeginner
Warm Outreach & Appointment SettingBeginner
Sales PresentationsBeginner

Real Estate Operations

AirbnbBeginner

Finance & Accounting

QuickBooksBeginner
FreshBooksBeginner
SageBeginner

Work Experience

Productivity Assistant

Prialto

Sep 2025 - May 2026

Job Responsibilities:

Leveraged Claude AI and LM Arena to conduct deep-dive research briefings and competitive analyses, reducing executive prep time by synthesizing complex information rapidly. Used [link hidden] to research client and stakeholder profiles ahead of executive meetings, providing context briefs and CRM enrichment. Managed complex cross-timezone calendars for global academic and tech teams using ClickUp...

Customer Service Executive

Majorel Kenya / Teleperformance

Sep 2022 - Aug 2025

Job Responsibilities:

Managed 70+ daily customer interactions across phone, chat, and email, maintaining strong satisfaction and resolution metrics. Resolved billing, product, and account issues; managed escalations in line with strict SLA requirements. Collaborated cross-functionally to troubleshoot technical and service-related issues, developing a strong systems-thinking approach.

ISON Xperiences BPO

Customer Care Executive

Aug 2021 - Aug 2022

Job Responsibilities:

Managed Airtel KYC verification using CRM systems integrated with IPRS national databases. Handled Toyota Kenya inbound/outbound switchboard operations, maintaining service accuracy and professionalism.

Quick Stats

Age31 years
GenderMale
English LevelFluent
Other Languages
SwahiliFluent
EnglishFluent
ID VerificationVerified

Certifications

Certificate, Data Science (Oracle)
Certificate, Programming & Design
Diploma, Computer Engineering
Certificate, Financial Sales Service

Education

Certificate

Strathmore University

2017 - 2017

Certificate

Akirachix iHub

2017 - 2017

Associate's Degree

German Institute of Professional Studies

2012 - 2015