Novielito

Customer Service/ Real-Estate Virtual Assistant/Appointment

Novielito

ID Verified
1,142/mo
Baguio City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

For more than 8 years now, I've been working in customer service and as a Virtual Assistant. My most recent job is working in a Contact center for more than 5 years as a customer service representative handling different accounts, sales, financial, and e-commerce. Doing outbound and inbound calls as well as chat and email. As a virtual assistant, I worked for more than 3 years, specializing in cold calling in the real estate industry. Setting an appointment and making follow-ups as well to any q...

Skills & Expertise

Virtual Assistance & Admin

Specialized Skills

Software Development

Sales & Business Development

Real Estate Operations

Marketing & Growth

MailchimpBeginner

E-commerce & Marketplace

eBayBeginner
GumroadBeginner

Design & Creative

CanvaAdvanced

Customer Success

Content & Writing

Work Experience

Executive VA/ Cold Caller

Caliber Claims Adjuster

Sep 2024 - Mar 2026

Job Responsibilities:

Calling insurance company on filing a claim on behalf of the clients. Setting an appointment for the client and our public adjuster.

Data EntryCalendar ManagementLead GenerationCold Email OutreachCold CallingLive Chat SupportLead ManagementLiveChatEmail SupportCanva

Appointment Setter VA/ Acquisition Representative

MRE Home Buyer (Real Estate Investor)

Sep 2023 - Sep 2024

Job Responsibilities:

Generating leads and setting up meetings for the acquisition team, ultimately contributing to the company’s sales growth and revenue generation efforts. A proactive approach to effectively engage with prospects and schedule appointments

Calendar ManagementLead GenerationTrelloData EntryExecutive Assistant ServicesCold Email OutreachCold CallingLive Chat SupportReal Estate ListingCanva

Cold Caller / Appointment Setter VA

DreamBox LLC

Mar 2023 - Sep 2023

Job Responsibilities:

Establishing relationships with qualified leads -- usually by way of cold calls -- with the purpose of setting up appointments to check properties for sale and some variety of tasks like phone work, including administrative tasks such as data entry, reporting, and SMS and email.

Data EntryCalendar ManagementTrelloLead GenerationContract ReviewCold Email OutreachCold CallingEmail ManagementExecutive Assistant ServicesPhone Support

Cold Caller / Virtual Assistant

Hyprassistants

Mar 2022 - Mar 2023

Job Responsibilities:

Calling leads to ask if they are willing to sell their house and in case they are not will be tasked to ask if they know anyone else that are selling and ask for contact info. Serves as a personal aide to the principal broker and ensures administrative tasks are completed.

CanvaPhone SupportEmail SupportLiveChatLive Chat SupportLead ManagementData EntryTrelloLead GenerationCold Email Outreach

Customer Service Advisor Ebay Account

Concentrix

Feb 2021 - Mar 2022

Job Responsibilities:

Handles incoming or outgoing customer calls and also try to help them through chat or emails for a business. And also make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers.

eBayPhone SupportZendeskEmail SupportLive Chat Support

Customer Service Representative

Sitel Philppines

Apr 2017 - Jan 2020

Job Responsibilities:

Working to establish rapport in order to overcome objections and negotiate payment of the debt. Detailing all discussions and actions in the collections system or database, confirming payment and finalizing the call. Ensuring successful and timely completion of assigned. Clearly detailing issues for resolution.

Data EntryEmail ManagementCold CallingCold Email OutreachLead GenerationPhone SupportZendeskEmail Support

Quick Stats

Age33 years
GenderMale
English LevelConversational
Other Languages
Tagalog/FilipinoBasic
ID VerificationVerified

Education

Bachelor's Degree

AMA Computer College Baguio

2009 - 2015