Novielito

Customer Service/ Real-Estate Virtual Assistant/Appointment

Novielito

ID Verified
1,142/mo
Baguio City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

For more than 8 years now, I've been working in customer service and as a Virtual Assistant. My most recent job is working in a Contact center for more than 5 years as a customer service representative handling different accounts, sales, financial, and e-commerce. Doing outbound and inbound calls as well as chat and email. As a virtual assistant, I worked for more than 3 years, specializing in cold calling in the real estate industry. Setting an appointment and making follow-ups as well to any q...

Top Skills

Calendar Management · 5 yearsCold Calling · 5 yearsCold Email Outreach · 5 yearsData Entry · 5 yearsEmail Management · 5 years

Skills & Expertise

Virtual Assistance & Admin

Calendar ManagementExpert
Data EntryExpert
Executive Assistant ServicesExpert
Email ManagementExpert
ClickUpBeginner
TrelloBeginner

Specialized Skills

Contract ReviewBeginner
Intellectual PropertyBeginner

Software Development

JavaScript (ES6+)Beginner

Sales & Business Development

Lead GenerationExpert
Cold Email OutreachExpert
Cold CallingExpert

Real Estate Operations

Real Estate ListingExpert
MLS ManagementBeginner
Review & Reputation ManagementBeginner
PropStreamBeginner
Follow Up BossBeginner

Marketing & Growth

Email MarketingBeginner
MailchimpBeginner

E-commerce & Marketplace

eBayBeginner
GumroadBeginner

Design & Creative

CanvaAdvanced
Adobe PhotoshopBeginner

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Email SupportExpert
Lead ManagementBeginner
ZendeskBeginner
LiveChatBeginner

Content & Writing

Email CopywritingBeginner

Work Experience

Executive VA/ Cold Caller

Caliber Claims Adjuster

Sep 2024 - Mar 2026

Key Achievements:

Calling insurance company on filing a claim on behalf of the clients. Setting an appointment for the client and our public adjuster.

Data EntryCalendar ManagementLead GenerationCold Email OutreachCold CallingLive Chat SupportLead ManagementLiveChatEmail SupportCanvaPhone Support

Appointment Setter VA/ Acquisition Representative

MRE Home Buyer (Real Estate Investor)

Sep 2023 - Sep 2024

Key Achievements:

Generating leads and setting up meetings for the acquisition team, ultimately contributing to the company’s sales growth and revenue generation efforts. A proactive approach to effectively engage with prospects and schedule appointments

Calendar ManagementLead GenerationTrelloData EntryExecutive Assistant ServicesCold Email OutreachCold CallingLive Chat SupportReal Estate ListingCanvaPhone SupportLiveChatLead Management

Cold Caller / Appointment Setter VA

DreamBox LLC

Mar 2023 - Sep 2023

Key Achievements:

Establishing relationships with qualified leads -- usually by way of cold calls -- with the purpose of setting up appointments to check properties for sale and some variety of tasks like phone work, including administrative tasks such as data entry, reporting, and SMS and email.

Data EntryCalendar ManagementTrelloLead GenerationContract ReviewCold Email OutreachCold CallingEmail ManagementExecutive Assistant ServicesPhone SupportEmail SupportLiveChatLive Chat SupportLead Management

Cold Caller / Virtual Assistant

Hyprassistants

Mar 2022 - Mar 2023

Key Achievements:

Calling leads to ask if they are willing to sell their house and in case they are not will be tasked to ask if they know anyone else that are selling and ask for contact info. Serves as a personal aide to the principal broker and ensures administrative tasks are completed.

CanvaPhone SupportEmail SupportLiveChatLive Chat SupportLead ManagementData EntryTrelloLead GenerationCold Email OutreachExecutive Assistant ServicesCold Calling

Customer Service Advisor Ebay Account

Concentrix

Feb 2021 - Mar 2022

Key Achievements:

Handles incoming or outgoing customer calls and also try to help them through chat or emails for a business. And also make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers.

eBayPhone SupportZendeskEmail SupportLive Chat Support

Customer Service Representative

Sitel Philppines

Apr 2017 - Jan 2020

Key Achievements:

Working to establish rapport in order to overcome objections and negotiate payment of the debt. Detailing all discussions and actions in the collections system or database, confirming payment and finalizing the call. Ensuring successful and timely completion of assigned. Clearly detailing issues for resolution.

Data EntryEmail ManagementCold CallingCold Email OutreachLead GenerationPhone SupportZendeskEmail Support

Quick Stats

Age33 years
English LevelConversational
Other Languages
Tagalog/FilipinoBasic
ID VerificationVerified

Education

Bachelor's Degree

AMA Computer College Baguio

2009 - 2015