Customer Service/ Real-Estate Virtual Assistant/AppointmentCustomer Service/ Real-Estate Virtual Assistant/Appointment
Novielito
ID Verified$1,142
per month
($6/hour)
Profile Description
For more than 8 years now, I've been working in customer service and as a Virtual Assistant. My most recent job is working in a Contact center for more than 5 years as a customer service representative handling different accounts, sales, financial, and e-commerce. Doing outbound and inbound calls as well as chat and email. As a virtual assistant, I worked for more than 3 years, specializing in cold calling in the real estate industry. Setting an appointment and making follow-ups as well to any q...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Specialized Skills
Software Development
Sales & Business Development
Real Estate Operations
Marketing & Growth
E-commerce & Marketplace
Design & Creative
Customer Success
Content & Writing
Work Experience
Executive VA/ Cold Caller
Caliber Claims Adjuster
Sep 2024 - Mar 2026
Key Achievements:
Calling insurance company on filing a claim on behalf of the clients. Setting an appointment for the client and our public adjuster.
Appointment Setter VA/ Acquisition Representative
MRE Home Buyer (Real Estate Investor)
Sep 2023 - Sep 2024
Key Achievements:
Generating leads and setting up meetings for the acquisition team, ultimately contributing to the company’s sales growth and revenue generation efforts. A proactive approach to effectively engage with prospects and schedule appointments
Cold Caller / Appointment Setter VA
DreamBox LLC
Mar 2023 - Sep 2023
Key Achievements:
Establishing relationships with qualified leads -- usually by way of cold calls -- with the purpose of setting up appointments to check properties for sale and some variety of tasks like phone work, including administrative tasks such as data entry, reporting, and SMS and email.
Cold Caller / Virtual Assistant
Hyprassistants
Mar 2022 - Mar 2023
Key Achievements:
Calling leads to ask if they are willing to sell their house and in case they are not will be tasked to ask if they know anyone else that are selling and ask for contact info. Serves as a personal aide to the principal broker and ensures administrative tasks are completed.
Customer Service Advisor Ebay Account
Concentrix
Feb 2021 - Mar 2022
Key Achievements:
Handles incoming or outgoing customer calls and also try to help them through chat or emails for a business. And also make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers.
Customer Service Representative
Sitel Philppines
Apr 2017 - Jan 2020
Key Achievements:
Working to establish rapport in order to overcome objections and negotiate payment of the debt. Detailing all discussions and actions in the collections system or database, confirming payment and finalizing the call. Ensuring successful and timely completion of assigned. Clearly detailing issues for resolution.
Quick Stats
Education
Bachelor's Degree
AMA Computer College Baguio
2009 - 2015