Virtual Assistant, Document ControllerVirtual Assistant, Document Controller
Mary
ID Verified$720
per month
($4/hour)
Profile Description
Highly organized remote professional with cross-functional experience as a Virtual Assistant, Document Controller, HR Specialist (Employee Relations and Communication), and Customer Support professional. Proficient in Aconex and construction documentation, with a strong foundation in records management, employee communication, disputes, compliance management, and client support. Adept at working independently, managing multiple priorities, and supporting teams across different time zones.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
E-commerce & Marketplace
Human Resources
Specialized Skills
Virtual Assistance & Admin
Work Experience
Virtual Assistant
Batch Service, Inc.
Jan 2022 - Aug 2024
Job Responsibilities:
Supported disputes and compliance teams by organizing, tracking, and maintaining accurate case documentation and records in line with internal and regulatory requirements. Ensured timely submission of dispute-related documents, reducing delays and minimizing compliance risks. Coordinated with internal stakeholders to gather supporting evidence, correspondence, and reports for dispute resolution...
Document Controller
Tenman Project Management
Feb 2020 - Sep 2021
Job Responsibilities:
Managed and coordinated construction document submittals, ensuring timely review, approval, and distribution in line with project schedules. Maintained accurate tracking of submittals, RFIs, drawings, and revisions using document control systems (Aconex), improving visibility and turnaround time. Ensured proper version control and compliance with project standards, reducing rework and documentat...
Document Controller
Mitsubishi Heavy Industries, Inc.
Aug 2017 - Dec 2019
Job Responsibilities:
Managed and coordinated construction document submittals, ensuring timely review, approval, and distribution in line with project schedules. Maintained accurate tracking of submittals, RFIs, drawings, and revisions using document control systems (Aconex), improving visibility and turnaround time. Ensured proper version control and compliance with project standards, reducing rework and documentat...
Document Controller
Hsin Chong Engineering, Macau, Ltd
Mar 2008 - Oct 2016
Job Responsibilities:
Managed and coordinated construction document submittals, ensuring timely review, approval, and distribution in line with project schedules. Maintained accurate tracking of submittals, RFIs, drawings, and revisions using document control systems (Aconex), improving visibility and turnaround time. Ensured proper version control and compliance with project standards, reducing rework and documentat...
Customer Service Representative
Teletech, Inc.
Jul 2009 - Mar 2010
Job Responsibilities:
Provided customer support for internet and broadband services, resolving billing, connectivity, and service-related concerns. Troubleshot basic technical issues and guided customers through step-by-step solutions to restore service. Handled high volumes of customer inquiries via phone, chat, and email while maintaining service quality and accuracy. Escalated complex technical or account issues...
HR Specialist
Enchanted Kingdom, Inc.
Oct 2003 - Feb 2007
Job Responsibilities:
Handled administrative and employee relations cases in accordance with company policies and labor standards. Conducted due process interviews and prepared documentation to support fair and consistent case resolution. Implemented and enforced the company's Code of Conduct, ensuring employee compliance and awareness. Maintained, monitored, and regularly updated employee records related to sanctio...