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A versatile and results-driven Virtual Assistant with 4+ years of experience supporting businesses across various industries, including SaaS, real estate, sales, affiliate marketing, and e-commerce. Experienced in lead generation, cold calling, appointment setting, inside sales, customer service, technical support, affiliate relationship management, and Shopify store operations. Skilled in building strong client relationships, engaging prospects, managing daily operations, and providing customer-focused solutions. Adaptable, resourceful, and committed to delivering quality work while helping businesses improve efficiency, strengthen customer relationships, and achieve their goals.

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I help eCommerce and service-based businesses build and improve websites that are clean, structured, and focused on results. Most websites look okay, but don’t always perform well. Sometimes the layout is confusing, products aren’t presented clearly, or the structure doesn’t guide users to take action. That’s where I can help. I focus on improving website structure, layout, and user experience so your site is easier to navigate and supports your business goals. I work across: Shopify WordPress (Elementor) Landing page platforms ([link hidden], Ecwid) What I can help you with: Shopify store setup and redesign Product page and collection optimization Navigation and structure improvement Landing pages focused on conversions Basic SEO (titles, descriptions, structure) My approach is simple: Clean design, clear structure, and user-focused experience that helps turn visitors into customers. If you're looking to improve your website or store, feel free to message me.

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Results-Oriented Digital Marketing Specialist with 7+ years of experience supporting brands across Kenyan and international markets. Highly skilled in planning and executing targeted digital marketing strategies that drive measurable results, including a 20% lift in online visibility and overall reach. Expert in managing and optimizing paid media campaigns on Google Ads, Bing Ads, and Meta Ads, consistently achieving up to a 30% increase in conversions. Strong background in budget management, cost control, and data-driven performance enhancements, contributing to a 25% improvement in ROI. Proficient in analyzing campaign analytics to provide clear, actionable insights that strengthen decision-making and boost client satisfaction by 20%. Well-versed in conducting detailed website and content audits and implementing SEO improvements that have delivered a 25% rise in organic traffic. Experienced in producing SEO-driven content for websites and social media, resulting in enhanced engagement of up to 25%. Demonstrated success in optimizing Google Business Profiles to elevate local rankings and increase customer visibility. Equipped with a proven track record of delivering high-impact marketing outcomes and prepared to elevate your digital presence to the next level.

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Customer Experience and Administration professional with over 9 years’ experience within the customer service, client management and remote administration sectors. Wide knowledge of handling large volumes of customer queries via phone, email, live chat and social media channels. Resolving complex issues, keeping accurate records and managing day-to-day operations. I am highly experienced in managing a team, monitoring performance, tracking KPIs, creating reports and working collaboratively with other departments. I have managed a team of 10 administrative staff. Also extremely organized, detail orientated and flexible. I am a strong communicator, problem solver and able to manage multiple tasks simultaneously. I am conversant in working independently in fast paced remote environments.

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With several years of experience in customer service, virtual assistance, sales support, CRM management, and team leadership, I have developed strong communication, problem-solving, organizational, and multitasking skills. I am a goal-oriented and adaptable professional committed to delivering excellent customer experiences, supporting business operations, and contributing to company growth. I am eager to bring my experience, dedication, and willingness to learn to your organization.

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Experienced Executive Assistant and Operations professional with 6+ years supporting CEOs, founders, and senior leadership in remote, fast-paced environments. Skilled in calendar and inbox management, executive correspondence, meeting coordination, travel and event logistics, document and presentation preparation, vendor coordination, and confidential administrative support. Strong communicator with excellent organizational skills, attention to detail, and the ability to manage priorities across multiple time zones. Proficient in Google Workspace, Microsoft Office, Slack, Notion, and AI productivity tools.

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GTM Engineer and outbound specialist focused on Clay-powered lead scoring, enrichment, and pipeline generation. I build ICP scoring models, waterfall enrichment setups, and buying-signal detection systems that feed qualified leads straight into cold email and SDR workflows. Completed Smartlead University's full cold email certification, covering deliverability, warmup, and campaign architecture, so I understand both sides of outbound: getting the right leads and actually landing in the inbox. Built self-initiated Clay demo pieces around job-signal scoring and AI-personalized outreach, and ran a live prospecting exercise building a 10-company list with multi-signal enrichment (job openings, funding, tech stack). Currently deepening Clay plus HubSpot integrations and KPI dashboard reporting to support full-funnel visibility from ICP to closed lead. I'm upfront that my strongest builds are self-initiated demos rather than live client campaigns, and I'm actively working to close that gap with real pipeline results.

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Marketing professional with 4 years in digital marketing, advertising, social media, and lead generation.

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I have 5 years experience in the field of operation assistant, crm management email specialist working with Shopify store for different people and commodities

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Annlidya here, an Executive Assistant and Operations Partner based in Nairobi, Kenya, with over three years of hands-on remote experience supporting founders, CEOs and leadership teams across technology, BPO, creative and startup environments. I manage tasks, think ahead, build systems and make sure the people supported can lead with full clarity and confidence. My background in Economics gives me a natural edge when it comes to assessing priorities, spotting inefficiencies and making decisions that actually serve the bigger picture. trained through Athena's executive support program and ALX Africa's virtual assistance track and hold a Global Business Mentorship credential focused on leveraging AI in global business environments. What I bring to a role goes well beyond the basics. handle complex calendar management and scheduling optimization, executive inbox management and correspondence, meeting preparation, agenda development and AI-assisted meeting summaries, project coordination and task tracking across distributed teams, CRM management and pipeline integrity, financial reconciliation, expense tracking, invoice monitoring and subscription audits, travel coordination including multi-city itineraries, visa requirements, accommodations and cultural briefings, SOP creation and internal documentation, workflow automation, research and market intelligence, executive reporting and presentation preparation, stakeholder communication and relationship management, event planning and coordination, knowledge base development, onboarding systems design and cross-functional operations support. The results are measurable, reduced calendar conflicts by 30%, maintained a 95% on-time action item completion rate, saved executives an average of 10 or more hours every week and cut screening timelines from 21 days to 5 days using an AI-assisted hiring pipeline also improved financial forecast accuracy from 70% to 98%, automated onboarding from 10 days down to 48 hours and reduced manual task time by 20% through custom Zapier automations. The tools work with daily span the full spectrum of modern executive support. For productivity and communication, Google Workspace, Microsoft Office Suite, Slack, Microsoft Teams, Zoom, Google Meet, Loom and Notion. For project management I work across ClickUp, Asana, Trello, [link hidden], Basecamp, Motion, Airtable, Linear and Jira. On the CRM and sales side HubSpot, Salesforce, Zoho CRM, Pipedrive and Airtable CRM. For financial administration QuickBooks, Xero, FreshBooks, Stripe, Expensify, Brex, Ramp and Wave. For automation and AI Zapier, ChatGPT, Claude, Gemini, Notion AI, [link hidden], [link hidden], Fathom and Perplexity. For travel TripIt, Wanderlog, [link hidden], Airbnb and Google Maps. For communication and marketing support Mailchimp, Buffer, Hootsuite, Canva, Grammarly, ConvertKit and Sprout Social also work with Calendly, SavvyCal, Miro, Confluence, Dropbox, OneDrive, LastPass, Superhuman and Missive. Available full-time for remote engagements globally and you can expect confidentiality, reliability and genuine ownership seriously in everything Outside of work, believe that how you rest is just as important as how you work. play the saxophone and find that music keeps me sharp, present and creative in ways that directly carry into how the way show up professionally also spend time in gardens and nature. It resets my thinking and keeps me grounded. Definitely bring that same calm, intentional energy into my work every day.

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I am a Real Estate & E-commerce Virtual Assistant providing reliable support with lead generation, product research, data entry, online research, CRM management, product listing, and order fulfillment. For real estate, I have hands-on experience with property lead generation, lead verification, seller contact research, data validation, and CRM management. I have used Podio CRM and Google Sheets to organize, update, and maintain accurate lead records. For e-commerce, I can assist with product research, product listing, product data entry, and order fulfillment. I have been learning and working with platforms such as Shopify, Walmart, AliExpress, Easync, and Zik Analytics. I also have professional experience as a Data Encoder, where I handled data entry, record checking, processing, and data accuracy. My remote work experience has strengthened my organization, communication, attention to detail, and ability to work independently.

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Detail-oriented virtual assistant with 10 years of remote experience supporting US, UK, and Australian clients. Experienced in inbox and calendar management, CRM upkeep, lead research, outreach, social media, and ecommerce support (Shopify, Amazon). Known for accuracy, clear communication, and following through without reminders. Comfortable working independently across time zones.

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-commerce Operations Management Shopify Store Operations Order Processing & Management Logistics & Shipment Tracking Order Fulfillment Returns & Refund Management Chargeback & Dispute Management Inventory Management Shipping Label Management Customer Operations Marketplace Operations Product Listing & Optimization Supplier Coordination Back-Office Administration Operational Reporting

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I have 11 years of professional experience, comprising 7 years in sales, 3 years in customer service, and 1 year as a virtual assistant. Throughout this time, I have developed strong skills in client relationship management, effective communication, and problem-solving. My experience in sales has equipped me with the ability to understand customer needs and drive results, while my background in customer service has strengthened my capacity to handle inquiries and resolve issues with professionalism and patience. In my role as a virtual assistant, I have honed my organizational and administrative skills, ensuring that tasks are completed accurately and efficiently. Collectively, these experiences have prepared me to contribute effectively, adapt quickly, and deliver high-quality work in a professional setting.

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I am a reliable and detail-oriented customer service professional with experience supporting customers in fast-paced online environments. I have worked with e-commerce and digital platforms including Amazon, Shopify, and eBay, handling customer inquiries, order issues, refunds, and general account support. I am comfortable communicating with customers via chat and email, following set processes, and meeting response time expectations. I have experience working remotely with international teams and understand the importance of clear communication, professionalism, and consistency when supporting customers across different time zones. I am proficient with computers, CRM tools, and helpdesk systems, and I adapt quickly to new platforms and workflows. I prefer structured roles where expectations are clear, but I am also flexible and able to handle high volumes of inquiries while maintaining accuracy and a positive customer experience.

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Results-driven client success and operations professional with a strong background in executive communication, strategic relationship management, and operational coordination. Experienced in managing large client portfolios, improving service delivery processes, and supporting cross-functional teams to achieve measurable outcomes. Known for structured thinking, anticipatory problem solving, and building trusted partnerships with clients and stakeholders in fast-paced environments. Demonstrates strong adaptability and professionalism when working with international teams and remote collaboration systems.

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As a dedicated and results-driven Product Manager with a proven track record in the e-commerce sector, I specialize in guiding products from concept to successful launch and beyond, with a strong focus on the Shopify ecosystem. My expertise lies in developing and managing comprehensive product roadmaps, prioritizing features that align with business objectives, and leveraging data analytics to drive informed decision-making. I excel at cross-functional communication, translating complex technical requirements into clear, actionable plans for development teams, and articulating product vision to stakeholders. My analytical and solution-oriented approach, combined with a keen eye for detail and a deep understanding of customer empathy, ensures the delivery of impactful and user-centric e-commerce solutions. I am passionate about optimizing online store experiences and driving growth for Shopify merchants.

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I have experience in property management administration and a strong background in handling administrative tasks, I am confident that I can provide reliable and efficient support to any team. I am organized, detail-oriented, dependable, and capable of working independently while meeting deadlines. I am also willing to learn new systems, adapt to different working environments, and continuously improve my skills to meet the needs of your business.

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CPA-qualified (Parts I, II & III) accounting professional with nearly four years of experience in accounts receivable, billing, bookkeeping, and client support for U.S. and international clients. Skilled in QuickBooks Online, Xero, and Microsoft Dynamics 365, with 99%+ accuracy in invoicing, payment application, reconciliations, and collections follow-up. HIPAA-certified, with U.S. healthcare billing training covering insurance verification, claims, and denial management. Remote-native and experienced in handling 60+ daily client interactions by phone, email, and chat while maintaining a 98% quality rating. Available for the U.S, UK and AU business hours

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- FPV Cinematography: Capturing immersive, dynamic aerial footage using the DJI Avata 2. - Cinematic Flight Planning: Planning smooth flight paths, reveals, tracking shots, and low-altitude movements to create engaging visuals. - Real Estate and Architectural Videography: Showcasing villas, hotels, resorts, properties, and architectural spaces through aerial perspectives. - Tourism and Hospitality Videography: Capturing coastal destinations, beaches, marinas, creeks, yachts, and hospitality experiences. - Automotive Cinematography: Filming dynamic vehicle sequences, including drifting, car tracking, and motorsport environments. - Action and Lifestyle Filming: Capturing moving subjects such as jet skis, boats, and outdoor activities. - Drone Camera Operation: Operating the DJI Avata 2 in Sport mode and using motion-controller flight techniques to capture cinematic footage. - Colour Grading: Working with DaVinci Resolve to refine exposure, contrast, colour balance, and cinematic colour palettes. - Post-Production: Editing footage in DaVinci Resolve and Final Cut Pro, including shot sequencing, pacing, reframing, and final delivery. - Log Footage Workflow: Working with DJI D-Log M footage, colour-space conversion, LUT application, and Rec.709 delivery. - Visual Storytelling: Building sequences around movement, composition, perspective, and reveals to communicate the character of a location or subject. - Commercial Video Production: Producing promotional visual material for hospitality businesses, tourism destinations, automotive projects, and real-estate clients. - Social Media Video Delivery: Preparing cinematic footage for Instagram Reels and other digital platforms, with attention to aspect ratios and export quality. - Creative Shot Development: Developing shot concepts and flight plans tailored to the location, subject, lighting conditions, and intended visual style.

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