Customer Service, Sales Rep, Virtual Assistant

Danilyn

ID Verified
800/mo
Caloocan City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have 11 years of professional experience, comprising 7 years in sales, 3 years in customer service, and 1 year as a virtual assistant. Throughout this time, I have developed strong skills in client relationship management, effective communication, and problem-solving. My experience in sales has equipped me with the ability to understand customer needs and drive results, while my background in customer service has strengthened my capacity to handle inquiries and resolve issues with professional...

Skills & Expertise

Customer Success

Live Chat SupportIntermediate
Email SupportIntermediate
LiveChatIntermediate

Sales & Business Development

Virtual Assistance & Admin

E-commerce & Marketplace

Design & Creative

CanvaBeginner

Data & Analytics

Marketing & Growth

HubSpotBeginner

Work Experience

Virtual Assistant

Stoltzfus Structures

Apr 2025 - Oct 2026

Job Responsibilities:

supported the sales and operations teams by preparing and organizing client proposals, coordinating communication with internal teams, and managing schedules and deadlines to ensure projects ran smoothly. I maintained accurate client records and project files, assisted with research and documentation.Through these responsibilities, I helped streamline workflow, improve efficiency, and contribute t...

SalesforceEmail SupportAccount Management

Sales Representative

SIR Auto Glass

Jun 2025 - Oct 2025

Job Responsibilities:

developed and maintained strong client relationships by understanding their needs and providing tailored glass solutions. I consistently met and exceeded sales targets by identifying new business opportunities and following up on leads. I prepared accurate quotes and proposals, coordinated with production and delivery teams to ensure timely order fulfillment, and provided guidance to clients, reso...

B2C SalesPhone Support

Sales Representative

NuVision Auto Glass

Jun 2022 - Jun 2025

Job Responsibilities:

built and maintained strong client relationships by understanding their needs and providing tailored glass solutions. Through consistent performance, I achieved recognition as a top agent, consistently exceeding sales targets and driving revenue growth. I prepared accurate quotes and proposals, coordinated with production and delivery teams to ensure timely order fulfillment, and provided professi...

Live Chat SupportSalesforceLiveChatSocial Media SupportB2C SalesPhone Support

Customer Service

Concentrix

Dec 2021 - Jun 2022

Job Responsibilities:

I have assisted clients by addressing inquiries, resolving issues, and ensuring a positive experience at every interaction. Through active listening, clear communication, and patience, I have built strong relationships with customers and contributed to maintaining high satisfaction levels. My experience has strengthened my problem-solving abilities, attention to detail, and adaptability, allowing...

Phone SupportB2C Sales

Sales Representative

Sutherland

May 2021 - Dec 2021

Job Responsibilities:

As a Sales Representative for hotel reservations, I assisted guests with booking accommodations, upselling room options and services, and ensuring accurate and efficient reservation processing. I built rapport with customers by understanding their travel needs and providing suitable recommendations, which contributed to increased bookings and customer satisfaction. I also handled inquiries, modifi...

B2C SalesPhone SupportSalesforce

Sales Rep

Stellar

Aug 2018 - Jan 2021

Job Responsibilities:

I assisted customers with booking flights, processing changes and cancellations, and providing accurate travel information. I handled inquiries efficiently while identifying opportunities to upsell services such as seat upgrades, baggage options, and travel add-ons. By delivering clear communication and timely support, I helped ensure a smooth booking experience, maintain customer satisfaction, an...

SalesforceEmail SupportLiveChatB2C SalesPhone Support

Sales Rep

Sutherland

May 2017 - Aug 2018

Job Responsibilities:

I assisted guests with booking accommodations, upselling room options and services, and ensuring accurate and efficient reservation processing. I built rapport with customers by understanding their travel needs and providing suitable recommendations, which contributed to increased bookings and customer satisfaction. I also handled inquiries, modifications, and cancellations professionally while ma...

SalesforceB2C SalesPhone Support

Order Manager

Firstsource Limited Solution

Feb 2015 - Jan 2017

Job Responsibilities:

managed and processed business internet service orders from initiation through completion, ensuring accuracy and timely fulfillment. I coordinated with internal teams and clients to track order status, resolve issues, and address service requirements. By maintaining detailed records, monitoring deadlines, and communicating updates clearly, I helped ensure smooth order execution, minimize delays, a...

Email SupportAccount ManagementPhone Support

Quick Stats

Age34 years
GenderFemale
English LevelFluent
ID VerificationVerified
Portfolio
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