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E-commerce & Growth Marketing Consultant | D2C & B2C | Shopify, Amazon, CRO & Lifecycle Marketing I’m a CIM-certified digital marketing and e-commerce professional with 9+ years of experience across wellness, healthcare, and consumer electronics, including Hi-Lyte, My 1Health, and LG Electronics. My strength is connecting customer acquisition, the online shopping experience, and retention. I combine growth strategy with hands-on execution across storefront optimisation, performance marketing, CRM, SEO, and product launches, focusing on online sales, conversion, and marketing efficiency. I have worked with US consumer brands and across international markets, coordinating creative, development, product, sales and external partners to deliver campaigns and e-commerce projects. SELECTED EXPERIENCE AND IMPACT Hi-Lyte | E-commerce & Growth Marketing • Supported the Adapted Nutrition to Hi-Lyte rebrand, including a Shopify storefront overhaul, content migration and brand alignment. • Improved product-page conversion through layout, imagery and CTA optimisation, and supported strong Meta retargeting performance by aligning product pages with campaign creative. • Managed storefront merchandising and promotional experiences across product launches, seasonal campaigns, bundles, subscription offers and VIP initiatives. • Improved email deliverability through audience segmentation, database cleanup and platform migration, with subsequent work spanning Klaviyo campaigns and lifecycle automation. • Coordinated Shopify and Amazon fulfilment workflows, including SKU alignment, inventory coordination and subscription-order troubleshooting. My 1Health | Global Growth Marketing • Increased online sales by 26%, improved ROAS by 20% and grew organic traffic by 125% year over year. • Led acquisition strategy across paid media, SEO, content and partner channels, covering budget allocation, campaign optimisation and landing-page experimentation. • Developed segmented lifecycle programmes for onboarding, education, retention and reactivation. • Translated analytics, CRM and advertising data into performance reporting, forecasts and channel recommendations. LG Electronics East Africa | Digital Marketing & E-commerce • Managed digital commerce activity across 7 countries and 11 retail partners, covering product merchandising, channel campaigns and online go-to-market execution. • Increased “Where to Buy” clicks by 462% and conversion rate by 1,027%, with annual website traffic reaching 2.7 million. • Coordinated new product introductions and promotional campaigns across product, marketing, sales and retail partners. • Optimised product visibility and customer journeys across brand websites and retail e-commerce channels. CORE EXPERTISE • E-commerce strategy and management • Shopify storefront optimisation • Amazon marketplace management • Conversion rate optimisation • Paid acquisition • CRM and lifecycle marketing • Subscription programmes • Product launches and merchandising • SEO and content strategy • Analytics and attribution • Cross-functional project management PLATFORMS AND TOOLS Shopify, Klaviyo, Google Ads, Meta Ads, GA4, Google Tag Manager, Google Search Console, SEMrush, HubSpot and Mailchimp. I’m seeking e-commerce and growth marketing opportunities with D2C and B2C brands where online sales are a core revenue channel, particularly roles combining commercial planning, acquisition, storefront performance and customer retention.

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Data and BI professional experienced in SQL, Python, Power BI, and cloud data platforms, with a focus on ETL monitoring, data quality, and automated reporting. Strong collaborator with a proven ability to turn complex data into actionable insights.

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Highly reliable and detail-oriented Virtual Assistant with a strong background in executive support, operations coordination, legal research, and IT systems administration. Proven ability to manage calendars, emails, documentation, reporting, and workflow optimization in fast-paced, remote environments while maintaining confidentiality and compliance. Tech-savvy and proactive, with experience supporting business operations, streamlining processes, tracking performance metrics, and handling customer-facing tasks with clear professional communication. Adept at working independently, anticipating needs, and ensuring daily operations run smoothly across multiple platforms.

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Results-driven Virtual Assistant and Administrative Professional with 4+ years of experience supporting C-suite executives and senior leadership in fast-paced, global technology companies. Certified in Asana, Google Workspace, and Zoho CRM, with a proven track record of managing complex multi-timezone calendars, coordinating international travel, optimizing high-volume email workflows, and maintaining 95%+ client satisfaction. Highly proactive, detail-oriented, and equipped with a Bachelor's degree in Business Administration, bringing exceptional organizational skills and seamless operational support to remote teams worldwide.

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Versatile Customer Support, AI & Information Technology Specialist with experience supporting remote clients through customer service, technical assistance, AI evaluation, data annotation, digital operations, and administrative support projects. Skilled in resolving customer inquiries, managing digital workflows, analyzing information, improving data quality, and delivering accurate results in fast-paced environments. Experienced in customer experience management, AI model evaluation, data labeling, quality assurance, prompt testing, research, technical documentation, and e-commerce support**. Proficient in Python, SQL, Excel, web technologies, Microsoft 365, Google Workspace, and AI-powered productivity tools. Strong ability to quickly learn new platforms, follow complex guidelines, and work independently while maintaining high standards of accuracy and professionalism. Recognized for excellent communication, problem-solving ability, attention to detail, and adaptability across customer support, AI training, technical support, business operations, and technology-focused freelance projects. Adept at collaborating with global teams and delivering reliable solutions that improve customer satisfaction, operational efficiency, and project outcomes.

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Detail-oriented remote professional with 5+ years of experience handling high volumes of written communication, verifying information for accuracy, and keeping records organized — including daily work with U.S. police reports, CAD records, and law-enforcement releases in the accident and personal injury space. Skilled at spotting time-sensitive items, routing them to the right people with full context, and checking details before anything is saved or sent on. Works independently and reliably in fully remote roles, learns new systems quickly, and escalates unclear cases rather than guessing.

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Executive Virtual Assistant and Operations & Systems Specialist with 5+ years of experience supporting U.S.-based founders, executives, and growing businesses. Skilled in executive support, calendar and inbox management, project coordination, CRM management, workflow optimization, documentation, and day-to-day business operations. I also specialize in AI-assisted web and software development, business automation, CRM/workflow systems, API integrations, and building practical digital solutions that reduce manual work and improve operational efficiency. Experienced with tools such as GoHighLevel, n8n, ClickUp, Notion, Slack, Google Workspace, and AI development tools. I bring a combination of reliable execution, systems thinking, technical problem-solving, and operational judgement, allowing me to support the work itself while also improving the systems behind it.

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I am an experienced Virtual Assistant specializing in comprehensive administrative support, email management, and executive data handling. I bring advanced proficiency in managing complex inboxes, handling professional correspondence with zero errors, and keeping digital workflows organized. With over 5 years of professional corporate communications background, I possess a sharp eye for detail, strong organizational skills, and absolute reliability under pressure. I am fully equipped to streamline your daily administrative tasks, manage email scheduling seamlessly, and deliver exceptional support to keep your operations running smoothly.

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Over the past three years, I have supported U.S.-based executives remotely, managing complex calendars, coordinating international travel, handling communications, and making sure nothing falls through the cracks. I don't wait to be told what needs to be done; I anticipate it. At Old Mutual Kenya, I managed a full client portfolio, resolved issues independently, and maintained CRM records with precision. I have worked across time zones without missing deadlines, built systems that saved hours every week, and consistently earned trust from the executives I have supported. I show up prepared, I follow through, and I make busy people's lives measurably easier.

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-Delivered exceptional customer support to Nest Pro installers, contractors, and end users via phone, chat, and email. -Assisted customers with installation, setup, troubleshooting, and configuration of Nest smart home products, including thermostats, cameras, doorbells, and smart displays. -Diagnosed hardware, software, connectivity, and Wi-Fi issues while providing step-by-step technical guidance. -Managed customer accounts, warranty claims, product replacements, and service escalations. -Documented customer interactions accurately using CRM and ticketing systems to ensure timely case resolution. -Collaborated with engineering, product, and Tier 2 support teams to resolve complex technical issues. -Educated customers on product features, best practices, and smart home integration to improve user experience. -Met or exceeded key performance metrics, including customer satisfaction (CSAT), first-call resolution (FCR), average handle time (AHT), and quality assurance standards.

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I am a highly organized, proactive, and detail-oriented Senior Executive Assistant and Operations Support Professional with over 9 years of experience supporting executives, managing administrative operations, and improving business processes across diverse industries, including healthcare, construction, and executive operations. I specialize in executive calendar and inbox management, travel coordination, stakeholder communication, project coordination, financial administration, research, and workflow optimization. I am experienced in managing confidential information, preparing executive reports, coordinating meetings, tracking action items, and ensuring business priorities are executed efficiently. My technical expertise includes Google Workspace, Microsoft Office, QuickBooks, Asana, Canva, Zoom, and other digital collaboration tools. I am comfortable working independently in remote environments, managing competing priorities, and supporting executives across different time zones. What sets me apart is my ability to anticipate executive needs, take ownership of responsibilities, solve problems proactively, and maintain exceptional attention to detail. I bring professionalism, discretion, adaptability, and strong communication skills to every role. I am passionate about helping busy executives stay organized, streamline operations, and focus on strategic priorities by providing reliable, efficient, and results-driven executive support.

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Skill professional with strong work ethic,reliability,and excellence communication abilities.A versatile and hardworking character.

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To apply my skills, knowledge and expertise in a stable, challenging and rewarding environment as I contribute positively to the performance and attainment of the company's objectives, as well as grow career-wise and build myself. I am a highly motivated and versatile professional with a Bachelor's degree in Commerce ( Accounting option) and a diverse background in customer service, administrative roles, online tutoring , and business. With experience as a Customer Care Agent, Clerk,tutor a virtual assistant as well as in entrepreneurship,

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Executive assistant and GoHighLevel VA from Davao City, Philippines, with 6+ years supporting business owners in the US, Canada and Australia. I keep calendars, inboxes and follow-ups under control, and I build the systems that make a business easier to run. What that looked like for my clients: - A publisher's magazine went from one issue in six months to four on-time issues a year after I replaced her manual spreadsheet with a form and Trello system. - A financial advisor's Reel views doubled, then tripled, after I reviewed her social insights and changed her content plan. I also moved her CRM and marketing into GoHighLevel. - An agency's client meetings ended with clear decisions, and I logged every action item with an owner and a due date, then followed up until it was done. - A Canadian realtor became a consistent top-10 agent in her region while I ran her back office, listings and lead follow-up. Tools: GoHighLevel, Google Workspace, Microsoft 365, WordPress, Canva, Trello, ClickUp, Calendly, Zoom, ChatGPT and Claude. I'm looking for a long-term role with one team, where I can take more off a busy owner's plate. EF SET C2 Proficient English.

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Performance-focused Media Buyer and Creative Strategist with 10+ years planning, launching, optimizing, and scaling paid campaigns across Meta, Google, and TikTok, having overseen $10M+ in ad spend. Experienced driving local, foot-traffic, and appointment-based conversions for restaurants and service businesses, building the full journey from ad to landing page to booking. Pairs hands-on media buying with creative research and strategy, studying top ads and customer behavior to find winning angles and testable concepts. Uses AI tools like ChatGPT and Claude to speed up research, ideation, and scripting. Data-driven, decisive, and reliable, with a track record of turning ad spend into profitable, scalable growth

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I'm an experienced Virtual Assistant with a background in customer support, real estate operations, e-commerce, and CRM management. I've worked with businesses in real estate, health supplements, and other service industries, handling customer inquiries, scheduling appointments, managing property listings, organizing spreadsheets, updating customer records, and coordinating daily operations. I'm familiar with GoHighLevel, Shopify, WordPress, Google Workspace, Notion, and other business management tools. I also have experience with CRM workflows, email and SMS follow-ups, lead management, and administrative support. I'm organized, detail-oriented, and comfortable working independently. My goal is to help business owners stay on top of their operations, improve workflows, and save time so they can focus on growing their businesses.

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Customer Support and AI-Powered Operations Specialist with over 4 years of experience in virtual assistance, customer service, client success, lead management, recruitment, and administrative operations. Experienced in managing customer communications, maintaining CRM databases, coordinating workflows, nurturing leads, and improving operational efficiency. Proficient in GoHighLevel (GHL), [link hidden], and various digital business tools, with hands-on experience in CRM management and workflow automation. Quick to learn new technologies, detail-oriented, and skilled at managing multiple priorities while maintaining clear communication and a positive customer experience. Seeking to leverage customer support expertise, automation capabilities, and AI-powered tools to streamline business processes, strengthen client relationships, and support team performance in a remote role.

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Detailed virtual digital customer service provider and data entry and analysis specialist, with 5 years of experience in sales and two years in teaching high school.

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I'm your dedicated Virtual Assistant, equipped with extensive experience in executive assistance, bookkeeping, payroll management, and social media management. Fueled by a commitment to excellence, I am devoted to amplifying your business initiatives and propelling your company forward. Let's join forces to realize your objectives with precision and efficiency.

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I'm an Executive/Virtual Assistant based in Nairobi, Kenya, looking for remote or hybrid administrative roles where I can support executives and business owners. I work best in fast-paced, client-facing environments where I manage calendars, communications, CRM records, and daily operations independently and accurately. I'm also open to roles that combine administrative support with social media or content work, using tools like Canva, ZOHO, Google Workspace, and Calendly.

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