Virtual Assistant-Technical Support RepresentativeVirtual Assistant-Technical Support Representative

-Delivered exceptional customer support to Nest Pro installers, contractors, and end users via phone, chat, and email. -Assisted customers with installation, setup, troubleshooting, and configuration of Nest smart home products, including thermostats, cameras, doorbells, and smart displays. -Diagnosed hardware, software, connectivity, and Wi-Fi issues while providing step-by-step technical guidance. -Managed customer accounts, warranty claims, product replacements, and service escalations. -Docu... See more