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-Delivered exceptional customer support to Nest Pro installers, contractors, and end users via phone, chat, and email. -Assisted customers with installation, setup, troubleshooting, and configuration of Nest smart home products, including thermostats, cameras, doorbells, and smart displays. -Diagnosed hardware, software, connectivity, and Wi-Fi issues while providing step-by-step technical guidance. -Managed customer accounts, warranty claims, product replacements, and service escalations. -Documented customer interactions accurately using CRM and ticketing systems to ensure timely case resolution. -Collaborated with engineering, product, and Tier 2 support teams to resolve complex technical issues. -Educated customers on product features, best practices, and smart home integration to improve user experience. -Met or exceeded key performance metrics, including customer satisfaction (CSAT), first-call resolution (FCR), average handle time (AHT), and quality assurance standards.

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Highly organized and systems-driven Executive Virtual Assistant & Remote Operations Specialist with 2 years of experience providing premium administrative support, workflow optimization, and digital asset management to C-suite executives and remote production teams. Proven track record in engineering custom client intake databases, managing multi-channel customer pipelines, and ensuring absolute documentation compliance. Leverages an elite background in Mass Communication (M.Sc. with Distinction) to deliver high-impact corporate correspondence, structured project briefs, and seamless stakeholder management in fast-paced operational environments.

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I am a seasoned brand and creative leader with over 18 years of experience shaping campaigns and building brands across East Africa. Specializing in experiential marketing, BTL activations, and art direction, I bridge the gap between high-level strategy and flawless on-ground execution. Throughout my career, I have led multidisciplinary teams and managed end-to-end campaigns for top agencies like Ogilvy and WPP Scanad, partnering with major brands including Coca-Cola, Safaricom, and UNICEF. By combining creative vision with strict operational discipline, I bring adaptability and accountability to my leadership, consistently delivering high-impact work that drives both brand growth and tangible business results.

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I’m a detail-oriented and performance-driven Customer Support and Virtual Assistant with over three years of experience supporting U.S.-based e-commerce brands and service businesses. I specialize in high-volume email and chat support, Shopify operations, CRM management, and administrative assistance. Throughout my career, I’ve handled order tracking, refunds, cancellations, chargeback prevention, billing concerns, and scheduling inquiries while maintaining strong accuracy and adherence to SOPs. I’m known for staying calm under pressure, multitasking efficiently, and communicating clearly in written English. I focus on resolving issues fully, protecting company revenue, and creating positive customer experiences. I think in solutions, understand customer psychology, and take ownership of every case I handle. In terms of work preferences, I am open to full-time remote roles, including fixed-term or long-term opportunities. I am comfortable working 40+ hours per week and can align with U.S. time zones or rotating schedules. I thrive in KPI-driven environments where speed, accuracy, and accountability matter. I work best in structured systems with clear processes, and I am always open to feedback and continuous improvement. My goal is to contribute long-term value to a company that prioritizes efficiency, service quality, and growth.

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I am a customer-focused Customer Service, Marketing and Communications professional with over six years of experience in customer relations, retail operations, sales support, public relations, digital marketing and stakeholder engagement. I have developed strong communication, organisational and problem-solving skills, with the ability to respond to customer needs, resolve issues professionally, support business objectives and build positive working relationships. I am adaptable, proactive and committed to delivering excellent service while contributing to team success. I am also eager to continue developing my skills in customer experience, marketing, communications and project management while taking on new challenges that support my professional growth.

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Executive assistant and GoHighLevel VA from Davao City, Philippines, with 6+ years supporting business owners in the US, Canada and Australia. I keep calendars, inboxes and follow-ups under control, and I build the systems that make a business easier to run. What that looked like for my clients: - A publisher's magazine went from one issue in six months to four on-time issues a year after I replaced her manual spreadsheet with a form and Trello system. - A financial advisor's Reel views doubled, then tripled, after I reviewed her social insights and changed her content plan. I also moved her CRM and marketing into GoHighLevel. - An agency's client meetings ended with clear decisions, and I logged every action item with an owner and a due date, then followed up until it was done. - A Canadian realtor became a consistent top-10 agent in her region while I ran her back office, listings and lead follow-up. Tools: GoHighLevel, Google Workspace, Microsoft 365, WordPress, Canva, Trello, ClickUp, Calendly, Zoom, ChatGPT and Claude. I'm looking for a long-term role with one team, where I can take more off a busy owner's plate. EF SET C2 Proficient English.

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I’m a dedicated and results-driven professional with a 5-year background in sales and customer support, especifically in billing analysis and e-commerce. Over the years, I’ve honed my skills across diverse industries, from telecom to e-commerce, consistently exceeding performance expectations and helping businesses grow. Sales & Customer Support Expertise: I excelled as a Billing and Sales Representative, handling AT&T wireless, Internet, and DirecTV services, resolving billing concerns, upselling wireless devices and services, and consistently surpassing KPIs. My performance earned me an award as the overall top-performing agent for both KPIs and sales in [phone hidden]. Call, Email, and Chat E-commerce Support Agent: I handled a range of responsibilities, including order entries, product inquiries, and processing refunds. This experience sharpened my ability to multitask, prioritize customer needs, and troubleshoot effectively, all while ensuring a seamless customer experience. Each role has shaped my professionalism, adaptability, and strong work ethic. I am confident in my ability to contribute positively to your team or project, whether you’re looking for help with customer support. I’d be thrilled to learn more about your goals and how I can contribute to your success. Thank you for considering my application.

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Creative and results-driven IT graduate with a strong foundation in CMS-based web design, graphic design, AI-powered content creation, and AI-assisted web application development. Possesses excellent communication and customer service skills, with a passion for innovation, problem-solving, and delivering high-quality digital solutions. A dedicated, adaptable, and detail-oriented professional committed to leveraging emerging technologies, continuous learning, and creativity to deliver impactful results.

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I am a specialized Shopify store manager and executive assistant who bridges the gap between front-end eCommerce operations and back-end executive administrative support. I handle everything from order fulfillment, product listing optimization, and customer support to proactive calendar management, workflow automation, and high-level project coordination. Running a growing Shopify store often leaves founders drowning in repetitive logistics, chaotic scheduling, and endless customer inquiries, leaving zero time for big-picture strategy. I eliminate this operational friction by stepping in as your reliable second-in-command, streamlining your day-to-day workflows, and organizing your digital workspace. With your store operations on autopilot and your inbox managed, you reclaim your time to focus strictly on scaling your brand, product development, and driving revenue. You gain total peace of mind knowing your customers are happy, your store runs flawlessly, and your administrative needs are handled before they become bottlenecks. A successful eCommerce business requires exceptional customer experiences on the outside and organized, streamlined systems on the inside. That is exactly what I bring to your business. If you are looking for a dependable, adaptable, and proactive partner to bring structure to your operations and help your store run like a well-oiled machine, let’s connect today.

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Results-driven professional with 3+ years of experience in client relationship management, high-volume communications, and needs-based product recommendations. Proven track record managing 80+ weekly customer touch points, identifying client requirements, and driving retention across a portfolio of 100+ accounts. Adept at cross-functional coordination, objection handling, and clear, solutions-focused communication, bringing strong interpersonal and organisational skills to a dynamic SDR team.

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​I leverage expertise in social media management, strategic design, and lead generation to help brands boost visibility and drive growth. By pairing scroll-stopping visuals with audience nurture strategies, I convert casual viewers into engaged followers and loyal leads.

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I am an experienced Web Designer and Multimedia Artist with a strong background in digital design, advertising, and multimedia production. Throughout my career, I have worked with companies such as Betterware Corporation, Activations Advertising Inc., HDI Admix, PHTraction, OncueMedia Inc., and Multimedia Exponent. My expertise includes web design, branding and logo creation, print advertising, 2D animation, video editing, audio enhancement, 3D modeling and rendering, presentation design, and event design. I am proficient in Adobe Creative Suite, Canva, Figma, and SketchUp, and I am passionate about creating engaging, high-quality visual content for both digital and print platforms.

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I am a detail-oriented Digital Marketing Specialist, Copywriter, and Virtual Assistant with experience in administrative support, campaign coordination, online research, documentation, task organization, and workflow management. I am skilled in using digital tools and AI-assisted workflows to improve productivity, maintain organized records, and support business operations. With strong written communication, adaptability, and a proactive approach to problem-solving, I can assist with project tracking, deadline monitoring, meeting coordination, progress reporting, and cross-functional communication. I am eager to apply my transferable skills, learn software implementation processes, and help project teams deliver tasks and milestones efficiently.

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Lead generation and email marketing specialist experienced in researching business decisionmakers, verifying contact details, segmenting prospect databases, and supporting B2B and B2C email campaigns. Worked with HR tech and healthcare tech founder audiences and supported SureContact campaigns involving sends to more than 5,800 recipients.

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Operations expert with 18yrs exp offering VA, Bookkeeping, Underwriting, Collections & AI Automation

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Dynamic and results-driven Business Management professional with experience in sales, marketing, administration, compliance, office coordination, human resources support, and customer relationship management. Skilled in achieving sales targets, coordinating daily operations, maintaining accurate records, preparing reports, supporting teams, and building strong client relationships. Proficient in Microsoft Office, Google Workspace, CRM systems, and digital communication tools, with strong organizational, communication, problem-solving, and time-management skills. Adaptable, self-motivated, and able to work independently or collaboratively in fast-paced corporate environments, including remote settings.

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Virtual Assistant, SEO, Digital Marketing, and Keyword Research: Marketing professional with 3+ years of experience in Virtual Assistance, Technical SEO, Digital Marketing, and E-commerce. I help brands grow by combining organized admin support with data-driven marketing that increases reach, engagement, and sales. As a Virtual Assistant, I manage daily operations including market and competitor research, LinkedIn outreach and lead sourcing, CRM management (GoHighLevel, Bitrix24, HubSpot, ClickUp, [link hidden], reporting, and client coordination. As an SEO Specialist (SEMrush & HubSpot Certified), I deliver end-to-end technical audits using SEMrush, Google Search Console, GA4, Screaming Frog, and Lighthouse — improving site speed from poor to healthy, fixing redirects and error pages, and optimizing site health. I specialize in keyword research, competitor gap analysis, search intent mapping, and Takealot product SEO, sponsored ads, and listing optimization. In Digital Marketing, I built Femina Hygiene from 0 to 5,000+ organic followers and launched 4 additional brands, managing Instagram, TikTok, YouTube, and Meta Business Suite. I also plan and execute influencer and campaign marketing that drove measurable increases in website clicks and conversions. Skilled in GA4, SEMrush, GSC, Screaming Frog, HubSpot, GHL, Canva, Figma, and AI tools. Recognized for strong attention to detail, analytical thinking, and translating complex research into clear, actionable strategies.

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For 6+ years, I’ve worked as a graphic designer, video editor, and digital marketer. Creating high-converting ads, Shopify assets, branding, videos, and social content for eCommerce brands. I also bring 15+ years of experience in business development and BPO operations.

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I’m a Virtual Executive Assistant and Systems Communications & Operations Specialist who loves helping businesses run smoother and smarter. Over the past few years, I’ve supported UK and international teams managing everything from daily logistics to high-volume recruitment, always looking for ways to make processes more efficient and clients happier. Working remotely has taught me how to keep teams connected and projects on track, no matter where everyone is based. I enjoy finding practical solutions, whether it’s streamlining a workflow, introducing automation, or making sure communications never fall through the cracks. With a background in software engineering, I bring a tech-savvy approach to my work. I’m comfortable automating routine tasks, improving CRM systems, and using digital tools to help businesses save time and reduce errors. I’m fluent in English, German, French, and Kiswahili, and I thrive in multicultural teams where collaboration and clear communication are key. Above all, I’m passionate about making a real impact, helping organizations grow, supporting clients and colleagues, and always looking for the next opportunity to improve how things get done.

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I’m a Graphic Designer, Video Editor, and AI Creative Specialist with 9+ years of experience creating engaging visuals and video content for businesses and brands, including Samsung, Ai Girlfriend, Podcast, Video Crypto, Corporate Company, and more. My skills include graphic design, video and audio editing, motion graphics, web design, and AI-powered content creation. I use tools like Photoshop, Premiere Pro, After Effects, CapCut, Kling, Higgsfield, Seedance, Claude Code, Grok Bot, Google Flow, and ElevenLabs to create professional graphics, video ads, animations, and AI-generated content. I’m detail-oriented, adaptable, and comfortable working independently, managing multiple projects, and meeting deadlines. My goal is to help businesses create quality content that captures attention and supports their marketing goals.

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