Virtual assistant, Customer service, communication officer

Esther

ID Verified
500/mo
Nairobi, Kenya
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a customer-focused Customer Service, Marketing and Communications professional with over six years of experience in customer relations, retail operations, sales support, public relations, digital marketing and stakeholder engagement. I have developed strong communication, organisational and problem-solving skills, with the ability to respond to customer needs, resolve issues professionally, support business objectives and build positive working relationships. I am adaptable, proactive and c...

Skills & Expertise

Customer Success

Data & Analytics

Work Experience

Communications and Public relations officer

faiths for Ocean

Apr 2026 - Jun 2026

Job Responsibilities:

 Supported communications, stakeholder engagement and brand visibility for an internationally oriented initiative.  Developed communication materials for public awareness and audience engagement.  Supported media relations and communication with local and international audiences.  Engaged with partner institutions, media professionals and other stakeholders.  Supported conference communicatio...

Creative WritingScriptwritingLead ManagementBrand Identity DesignBrand Asset ManagementSocial Media Graphics

Customer Service management

Teleperformance Kenya

Aug 2024 - Jul 2025

Email CopywritingLive Chat SupportPhone SupportLead ManagementProduct DescriptionsEmail Support

Quick Stats

Age31 years
GenderFemale
English LevelFluent
Other Languages
FrenchBasic
ID VerificationVerified
Portfolio
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Education

Master's Degree

University of Nairobi

2014 - 2017