Customer Support RepresentativeCustomer Support Representative
vera
$900
per month
($5/hour)
Profile Description
Results-driven professional with 3+ years of experience in client relationship management, high-volume communications, and needs-based product recommendations. Proven track record managing 80+ weekly customer touch points, identifying client requirements, and driving retention across a portfolio of 100+ accounts. Adept at cross-functional coordination, objection handling, and clear, solutions-focused communication, bringing strong interpersonal and organisational skills to a dynamic SDR team.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
Finance & Accounting
Human Resources
Marketing & Growth
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Sales Development Representative (Credit & Client Management)
African Financial Solutions Limited
Aug 2023 - Present
Job Responsibilities:
Managed high-volume outbound and inbound communications, handling 80+ weekly customer calls focused on financial product inquiries, account management, and client onboarding. Partnered with a portfolio of 100+ accounts, proactively identifying customer needs and pitching tailored financial products and services to drive retention and upselling. Coordinated across internal teams to resolve client...
Administrative Assistant
KEMRI
Jan 2022 - Apr 2022
Job Responsibilities:
Streamlined document filing and records management processes, reducing administrative processing time by 30% and optimizing data retrieval. Maintained and monitored inventory records covering 100+ stock items using Excel, ensuring high data accuracy and efficient reporting. Managed front office operations by issuing gate passes, addressing administrative inquiries, and directing visitor traffic...
Administrative & Customer Care Assistant
Railway Training Institute
Mar 2021 - May 2021
Job Responsibilities:
Streamlined document filing and records management processes, reducing administrative processing time by 30% and optimizing data retrieval. Maintained and monitored inventory records covering 100+ stock items using Excel, ensuring high data accuracy and efficient reporting. Managed front office operations by issuing gate passes, addressing administrative inquiries, and directing visitor traffic...
Quick Stats
Education
Associate's Degree
Eldoret poly
2019 - 2023