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A professional individual with a [link hidden] degree in human resource management and experience in the insurance industry as an accounts receivable clerk.

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16 years of professional experience. 8 years in Customer Service, 6 years of Human Resources and Recruitment. 4 years doing freelance remote work in Social Media Management, Data Entry.

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Graduated with the degree in Education major in General Education. I had most of my working experiences related to Teaching, Training and Customer Service. First, working as a Substitute Teacher in a public school setting and as Seasonal ESL instructor for Korean students, this job helped me improved my understanding and retention of knowledge and calmly guiding diverse students at different paces. Apart from those, I also managed to do part time as Virtual Assistant, working on project-based jobs as Call Analyst and as Transcriber. In addition, I was also hired as Advisor I or CSR in a BPO industry, assisting shoppers with questions, finding products and resolving complaints. From there, I developed my problem solving ability, technical proficiency and empathy. Lastly, I performed as a Trainer, sourcing out talents and produce quality training that pertains to communication and personality, building process and soft skills, tracking trainee’s performance and designing training plans. Our office partners with TESDA to provide training for Contact Center Services NCII (CCS NCII) to different municipalities in Laguna, where I developed my training capability and enhance learning experiences and elevate the training strategy, were among the duties that I was able to accomplish. With all the experiences gained, it has helped me build on my skills in communication, training, problem solving and organizational skills, time management, attention to detail, as well as my personal and interpersonal skills that allowed me to collaborate effectively with a wide range of colleague. I am looking forward to discussing the position and my qualifications with you in more detail soon. I feel confident that I fulfill the requirements for the position. Thank you for your time and consideration

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Detail-oriented and proactive Administrative and Customer Support Professional with over 3 years of experience providing virtual assistance, customer service, appointment scheduling, email and calendar management, and administrative support in remote and fast- paced environments. Skilled at managing high-volume customer interactions via phone, email, and chat while maintaining accuracy, professionalism, and confidentiality. Experienced in coordinating schedules, handling data entry, conducting research, and supporting daily business operations. A quick learner with strong organizational, communication, and multitasking skills, committed to delivering exceptional client experiences and contributing to efficient business operations Desired Roles: • Administrative Assistant • Executive Assistant • Virtual Assistant • Customer Support Specialist • Customer Care Representative • Receptionist • Office Administrator • Administrative Coordinator Employment Type: • Full-time • Part-time • Contract Work Arrangement: • Remote Availability: • Immediate Preferred Industries: • Administration • Customer Service • Healthcare Administration • Retail • E-commerce • Logistics

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My career began in remote classrooms, teaching English to children and adults. After three years of teaching since [phone hidden], I realized the work I enjoyed most was creating engaging content, interacting with people, and keeping projects organized—so I moved into virtual assistance and social media management. Since then, I’ve built my experience around administrative support and marketing content that helps teams stay organized, communicate clearly, and generate leads. I bring a teacher’s patience and clarity, a VA’s reliability, and a content creator’s curiosity—a combination that helps me support both the people and the processes behind a business.

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I have knowledge in managerial position, I can do office works like doing clerical reports of our summary sales report and inventory reports

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Results-driven Operations Leader and Executive Partner with over 18 years of progressive experience across executive administration, customer service, operations leadership, and technical support. Proven success driving operational excellence for startup CEOs and globally recognized brands including Meta, DoorDash, and Telstra. Expert in process optimization, cross-functional team leadership, and calendar/inbox management, with a track record of scaling efficiency in both fast-paced BPO environments and hybrid/remote startup ecosystems.

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Top-Rated Customer Support | Virtual Assistant | Recruiter | Lead Generation I help businesses save time, improve customer satisfaction, and find the right people to grow their teams. I have over 3 years of experience in customer service and virtual assistance, working with clients in fast-paced environments. My background includes recruiting drivers for U.S. transportation companies, providing exceptional customer support for one of the largest Telco in the U.S., and conducting cold calling and telemarketing campaigns. Here's what I can help you with: Virtual Assistance & Administrative Support Recruitment & Candidate Screening Customer Service (Phone, Email & Chat) Cold Calling & Telemarketing Lead Generation & Appointment Setting CRM Management (HighLevel, Salesforce & Zoho) Data Entry & Internet Research Calendar & Email Management I pride myself on being dependable, detail-oriented, and easy to work with. Whether it's managing daily administrative tasks, communicating with customers, recruiting qualified candidates, or generating leads, I focus on delivering quality work while meeting deadlines. I adapt quickly to new systems and processes, communicate clearly, and always strive to exceed expectations. If you're looking for a reliable Virtual Assistant who can hit the ground running and become a valuable part of your team, I'd love to discuss how I can help your business succeed.

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Versatile professional with a strong background in teaching, agriculture, landscaping, customer service, and administrative support. A graduate of Bachelor of Secondary Education majoring in Agriculture, with extensive experience in both classroom instruction and practical farm management. Skilled in creating engaging learning environments, supporting diverse learners, and promoting cultural awareness. Experienced in farming and landscaping practices, combining hands-on knowledge with sustainable approaches. Proven expertise in customer service through BPO roles, consistently exceeding performance metrics by resolving concerns with empathy and professionalism. Developed strong communication, multitasking, and problem-solving skills while managing high-pressure situations. As a virtual assistant, adept in administrative tasks, scheduling, client communication, and data management, ensuring smooth operations for businesses and individuals. Recognized for adaptability, dedication, and a passion for continuous learning. Able to thrive in diverse work environments while bringing a strong work ethic, teamwork, and commitment to delivering high-quality results.

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Versatile professional with expertise in Data Analysis, Scheduling (corporate and home care), and Virtual Assistance. Skilled in managing client appointments, resource allocation, and workflow optimization. Experienced in tools including Google Suite, Microsoft Excel, Tableau, Power BI, SQL, CRM platforms (Salesforce, HubSpot, Zoho), home care scheduling software (e.g., WellSky), and project management tools (Trello, Asana, ClickUp). Adept at ensuring client satisfaction, optimizing schedules, and driving operational efficiency.

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Detail-oriented VA with admin & customer support experience, reliable, adaptive, and client-focused.

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Customer-focused Customer Service Representative with 6+ years of experience delivering high-quality support in both remote and onsite environments. Recognized for building strong client relationships, resolving issues efficiently, and consistently achieving customer satisfaction goals. Skilled in handling high-volume inquiries, de-escalating concerns,and providing tailored solutions that enhance the customer experience. Known for exceptional time management, attention to detail, and a proactive approach to exceeding service expectations.

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With several years of experience in Accounts Receivable and Accounts Payable, bookkeeping, and administrative support, I am confident that I can contribute effectively to your team. My experience includes handling invoicing, payment posting, account reconciliation, aging reports, payment follow-ups, collections, and resolving billing and payment concerns. I am also experienced with accounting platforms such as QuickBooks, Xero,Zoho,ERP and other business systems. I have experience in the hotel, property management, manufacturing, and healthcare industries, providing accounting and administrative support to clients in the US, Australia, and Canada.

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Experienced Executive Assistant, HR Lead, and Customer Service Professional with 10+ years of experience supporting executives, healthcare providers, legal professionals, and business owners. Skilled in executive support, recruitment, calendar management, client relations, and team coordination. Known for improving workflows, managing confidential information, and delivering exceptional service in fast-paced remote environments.

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Operations and business support professional with experience in business operations, project coordination, process improvement, executive support, B2B lead generation, and remote team coordination. Supported measurable business growth, international conference partnerships, HR operations, and cross-functional initiatives. Experienced with CRM systems, project management platforms, reporting, stakeholder communication, and AI-assisted productivity.

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Experienced customer service representative with a strong background in call handling and issue resolution. Known for delivering excellent service, managing high call volumes, and maintaining professionalism in challenging situations. Committed to enhancing customer experience and supporting team goals.

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My first job was for a US based car dealership and I worked as an Online Sales Representative/Appointment Setter. After my contract ended, I worked in a BPO company for a Financial Technology account. I started as a Customer Service Representative for 9 months, then got promoted as a Fraud Analyst wherein I worked for 11 months. After that I got promoted again and this time as a Team Leader for Operations wherein my stint was for 2 years before I resigned.

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I help busy executives protect their time, stay focused, and keep important work moving. As an Executive Assistant with experience supporting leaders, I bring sound judgment, discretion, and dependable follow-through to executive support and daily operations. My goal is to build a trusted partnership where I become an extension of how you think and work—a “third brain” that keeps track of details, anticipates needs, and turns priorities into action. By learning your preferences, communication style, and decision-making process, I aim to reduce your mental load and create the space for focused, uninterrupted work. My experience includes calendar and inbox management, travel coordination, meeting preparation, research, CRM coordination, and investor and portfolio company communications. I also support contract preparation, document review, and signature workflows with careful attention to accuracy. I take ownership, close loops, and bring clarity when priorities compete. You can count on thoughtful communication, proactive support, and a partner invested in helping you work at your best.

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Hi there, I’m Viona Kageha, a Program Support & Coordination Professional with experience supporting programs and projects through administration, documentation, stakeholder coordination, research, reporting and logistics. As a Program Support professional, I help teams stay organized and focused by coordinating activities, maintaining accurate records, following up on action points, supporting meetings and events, and ensuring that important information gets to the right people at the right time. How do I do it? By combining strong organizational skills with clear communication, attention to detail and a hands-on approach. I enjoy working across teams, coordinating different priorities and providing the administrative support that allows programs to run smoothly. What sets me apart is my ability to look at both the big picture and the details. I can support day-to-day program activities while keeping track of deadlines, documentation, stakeholders, reporting requirements and follow-ups while running action points concurrently. How am I making a difference? Program Coordination Supporting program activities, schedules, meetings and deliverables. Administrative Support Keeping documentation, records and program information organized and accessible. Stakeholder Coordination Supporting communication and collaboration between teams, partners and stakeholders. Research & Reporting Supporting data collection, documentation, report preparation and information management. Logistics & Follow-up Coordinating logistical requirements and following through on outstanding tasks and action points. I DON'T JUST SUPPORT PROGRAMS — I HELP KEEP THEM ORGANIZED, CONNECTED AND MOVING

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Motivated and detail-oriented professional with nearly two years of experience in the BPO industry, seeking to leverage strong communication, customer service, and administrative skills in a dynamic work environment. Proficient in Google Workspace applications (Docs, Sheets, and Forms) and basic graphic design using C anva. Eager to contribute to team success while continuously developing new skills and delivering high-quality results.

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