Operation SpecialistOperation Specialist
Daisy
ID Verified$3,500
per month
($20/hour)
Profile Description
Customer-focused Customer Service Representative with 6+ years of experience delivering high-quality support in both remote and onsite environments. Recognized for building strong client relationships, resolving issues efficiently, and consistently achieving customer satisfaction goals. Skilled in handling high-volume inquiries, de-escalating concerns,and providing tailored solutions that enhance the customer experience. Known for exceptional time management, attention to detail, and a proactive...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Human Resources
Real Estate Operations
Sales & Business Development
Work Experience
Operation Specialist
First Advantage
Feb 2026 - Present
Key Achievements:
Handles background screening and candidate verification service through outbound calls, email, and fax channels. Reviewing and processing candidate background-check requests. Verifying employment history, education, professional credentials, and other candidate information. Conducting or coordinating employment and reference checks. Reviewing documents and information for accuracy and completeness. Communicating with candidates, employers, schools, and other verification sources. Entering and updating information in internal systems. Following client-specific procedures, data privacy requirements, and turnaroundtime standards.
Customer Service Representative
TaskUs
Jun 2023 - Dec 2025
Key Achievements:
Accurately process customer orders across a variety of restaurant merchants. Act as a sales representative, consistently driving toward and achieving sales targets. Ensure high levels of customer satisfaction by adhering to quality standards and maintaining professionalism in every interaction. Consistently meet Key Performance Indicators (KPIs), including CSAT (Customer Satisfaction), AHT (Average Handle Time), and QA (Quality Assurance).
Customer Associate Advisor
Concentrix
Apr 2022 - May 2023
Key Achievements:
Handled customer inquiries via chat, providing timely and accurate support. Resolved account issues while simultaneously managing multiple chat interactions with customers, merchants, and support teams. Proactively addressed customer concerns and roadblocks through appropriate communication channels to enhance product usage and overall satisfaction.