Seasoned BPO & Freelance Professional

Ronald

ID Verified
950/mo
San Jose Del Monte, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Results-driven Operations Leader and Executive Partner with over 18 years of progressive experience across executive administration, customer service, operations leadership, and technical support. Proven success driving operational excellence for startup CEOs and globally recognized brands including Meta, DoorDash, and Telstra. Expert in process optimization, cross-functional team leadership, and calendar/inbox management, with a track record of scaling efficiency in both fast-paced BPO environm...

Top Skills

Phone Support · 10 yearsTicket Management · 10 yearsCalendar Management · 8 yearsCoaching & Mentoring · 8 yearsData Entry · 8 years

Skills & Expertise

E-commerce & Marketplace

ShopifyBeginner
TikTok ShopBeginner
Order FulfillmentBeginner

Human Resources

RecruitmentExpert

Sales & Business Development

B2C SalesIntermediate
Cold CallingIntermediate
Warm Outreach & Appointment SettingIntermediate
SalesforceIntermediate
Zoho CRMIntermediate

Specialized Skills

Performance ManagementExpert
Coaching & MentoringExpert

Virtual Assistance & Admin

Calendar ManagementExpert
Data EntryExpert
Research & Information GatheringExpert
Email ManagementExpert
CalendlyIntermediate
Travel PlanningBeginner
Executive Assistant ServicesBeginner
AsanaBeginner
NotionBeginner
AirtableBeginner

Customer Success

Phone SupportExpert
Ticket ManagementExpert
Email SupportExpert
Technical SupportExpert
Live Chat SupportAdvanced
Lead ManagementIntermediate
Social Media SupportIntermediate
ZendeskIntermediate
Help ScoutBeginner

Data & Analytics

Excel (Advanced)Expert

Work Experience

Executive Virtual Assistant

Oraz PH (Athena Executive Services)

Apr 2026 - Sep 2026

Key Achievements:

● Provided high-level, strategic administrative support to a startup Ecommerce CEO in a hybrid capacity, optimizing executive daily workflow and time allocation. ● Managed intensive email triage and calendar management, prioritizing critical business inquiries and ensuring seamless meeting coordination across stakeholders.

ShopifyCalendar ManagementTikTok ShopTravel PlanningExecutive Assistant ServicesAirtableNotionEmail ManagementOrder FulfillmentSocial Media SupportAsanaEmail SupportExcel (Advanced)

Quick Stats

Age41 years
English LevelFluent
Other Languages
Tagalog/FilipinoBasic
ID VerificationVerified
Portfolio
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