Joshua

Account Manager - Home Inspection Services

Joshua

ID Verified
850/mo
Philippines
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

My first job was for a US based car dealership and I worked as an Online Sales Representative/Appointment Setter. After my contract ended, I worked in a BPO company for a Financial Technology account. I started as a Customer Service Representative for 9 months, then got promoted as a Fraud Analyst wherein I worked for 11 months. After that I got promoted again and this time as a Team Leader for Operations wherein my stint was for 2 years before I resigned.

Top Skills

Phone Support · 5 yearsZendesk · 4 yearsDocument Management · 2 yearsFacebook Marketplace · 2 yearsRecruitment · 2 years

Skills & Expertise

Customer Success

Phone SupportExpert
ZendeskAdvanced
Live Chat SupportIntermediate
Email SupportIntermediate
Ticket ManagementIntermediate
Lead ManagementIntermediate
Technical SupportBeginner
FreshdeskBeginner
IntercomBeginner
LiveChatBeginner
Customer.ioBeginner

E-commerce & Marketplace

TikTok ShopIntermediate
Facebook MarketplaceIntermediate
ShopifyIntermediate
eBayIntermediate
EtsyBeginner

Virtual Assistance & Admin

Document ManagementIntermediate
Calendar ManagementIntermediate
Email ManagementIntermediate
AirtableBeginner

Sales & Business Development

Cold CallingIntermediate
Lead GenerationIntermediate
Cold Email OutreachIntermediate
NegotiationIntermediate
Sales PresentationsIntermediate
Warm Outreach & Appointment SettingIntermediate

Real Estate Operations

AirbnbBeginner

Human Resources

RecruitmentIntermediate

Work Experience

Operations Team Leader

TaskUs

Mar 2024 - Aug 2026

Fraud Analyst

TaskUs

Apr 2023 - Mar 2024

Customer Service Representative

TaskUs

Jul 2022 - Apr 2023

Online Sales Representative/Appointment Setter

CarVision Inc

Jan 2021 - Feb 2022

Quick Stats

Age29 years
English LevelConversational
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified

Education

Bachelor's Degree

Bulacan State University

2015 - 2019