Technical Service RepresentativeTechnical Service Representative
Harry
ID Verified$799
per month
($5/hour)
Profile Description
Fully fluent in English and Tagalog, with over 3 years of hands‑on BPO experience and completed training certifications. I’ve supported top global brands including Apple, T‑Mobile, DirecTV, and US‑based emergency services — spanning technical support, international account management, high‑pressure 911 dispatch, collections, and client relations. I’m proficient in Salesforce, Oracle, and similar CRM systems, and hold a Higher Diploma in Software Engineering. I’m a reliable, quick‑learning team p...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
E-commerce & Marketplace
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Adviser Level I
Apple
Jan 2026 - May 2026
Job Responsibilities:
Serve as first point of contact for Apple customers via phone/chat/email Troubleshoot & resolve iOS, macOS, device, and account issues (iPhone, iPad, Mac, Watch) Guide customers through setup, updates, iCloud, Apple ID, and subscription management Process AppleCare+ claims, service requests, and device replacement arrangements Document all interactions accurately in CRM/support systems Escalate co...
Quick Stats
Certifications
Education
Associate's Degree
Aptech Computer Education Qatar
2013 - 2016