Technical Service RepresentativeTechnical Service Representative
Harry
ID Verified$799
per month
($5/hour)
Profile Description
Fully fluent in English and Tagalog, with over 3 years of hands‑on BPO experience and completed training certifications. I’ve supported top global brands including Apple, T‑Mobile, DirecTV, and US‑based emergency services — spanning technical support, international account management, high‑pressure 911 dispatch, collections, and client relations. I’m proficient in Salesforce, Oracle, and similar CRM systems, and hold a Higher Diploma in Software Engineering. I’m a reliable, quick‑learning team p...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
E-commerce & Marketplace
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Adviser Level I
Apple
Jan 2026 - May 2026
Key Achievements:
Serve as first point of contact for Apple customers via phone/chat/email Troubleshoot & resolve iOS, macOS, device, and account issues (iPhone, iPad, Mac, Watch) Guide customers through setup, updates, iCloud, Apple ID, and subscription management Process AppleCare+ claims, service requests, and device replacement arrangements Document all interactions accurately in CRM/support systems Escalate complex technical or unresolved cases to senior teams Educate customers on features, best practices, and accessibility tools Maintain product knowledge and meet quality, satisfaction, and resolution targets
Quick Stats
Certifications
Education
Associate's Degree
Aptech Computer Education Qatar
2013 - 2016