Virtual Assistant, Customer Support

Vitalis

ID Verified
880/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail-oriented Executive Virtual Assistant with over 4 years of experience supporting business owners in administrative operations, client communication, and calendar management. Proven ability to coordinate schedules, manage high-volume inboxes, and deliver organized, client-focused support. Skilled in tools such as Google Workspace, Microsoft Office, and booking systems, with a strong track record of maintaining efficiency, accuracy, and professionalism in remote work environments.

Skills & Expertise

Content & Writing

Customer Success

Data & Analytics

Design & Creative

Finance & Accounting

Human Resources

PayrollAdvanced
RecruitmentAdvanced

Marketing & Growth

Real Estate Operations

Sales & Business Development

Specialized Skills

Work Experience

Executive Virtual Assistant

Crissy Shined Nails

Sep 2022 - 2026

Job Responsibilities:

1. Managed and coordinated 100+ client appointments monthly across multiple locations, maintaining a high level of organization and accuracy 2. Improved booking efficiency by streamlining scheduling processes and ensuring proper service allocation, reducing rescheduling issues 3. Successfully handled high-volume client communication, maintaining timely responses and a professional, client-focused...

CopywritingLead ManagementEmail CopywritingPhone SupportCreative WritingTechnical SupportLiveChatEmail SupportVideo SupportLive Chat Support

Executive Virtual Assistant

One For All thrift Store

Apr 2024 - Nov 2025

Job Responsibilities:

Onboarding & Staff Coordination Account Management Payroll Tracking & Time Management Financial Record Keeping (Ledger Management) Customer Support & Client Relations Email Management & Response Handling

Meeting CoordinationData EntryCold Email OutreachExecutive Assistant ServicesPersonal Assistant ServicesEmail ManagementCalendar ManagementAccount ManagementContract ReviewExcel (Advanced)

Quick Stats

Age29 years
GenderMale
English LevelConversational
ID VerificationVerified