Customer support, Project Manager, Virtual Assistan.Customer support, Project Manager, Virtual Assistan.

Key Achievements:

INSIDE SALES ASSOCIATE/ REAL ESTATE ASSISTANT ( U.S and Canada client )- Remote Sept 2023 – September 2024 • Handled 50+ inbound/outbound calls daily, qualifying leads and scheduling appointments for real estate agents. • Maintained CRM records, improving data accuracy by 30% and ensuring timely follow-ups. • Built strong client relationships and converted cold leads into qualified prospects. • Generated KPI reports to guide sales strategies and measure team performance. • Coordinated virtual property tours, online listings, and marketing campaigns, increasing buyer engagement by 25%.

Key Achievements:

LEAD GENERATION/ RESEARCH SPECIALIST – Nairobi, Kenya July 2025 – Present • Conduct online research to acquire landlord and property owner contact details from property listing websites. • Verify and validate information to ensure accuracy, reliability, and compliance. • Organize and deliver structured data in spreadsheets and CRM systems. • Support marketing and outreach campaigns through timely and precise data delivery. • Maintain confidentiality while working independently on sensitive information.

Key Achievements:

EXECUTIVE VIRTUAL ASSISTANCE/ PERSONAL ASSISTANT November 2024 – June 2025 • Managed email inboxes, prioritized communications, and ensured timely responses. • Scheduled and coordinated meetings, appointments, and events to optimize client productivity. • Conducted online research, prepared reports, and drafted professional correspondence. • Arranged domestic and international travel, including flights, accommodations, and detailed itineraries. • Coordinated with vendors, clients, and stakeholders to support smooth daily operations.

Key Achievements:

CUSTOMER SERVICE REPRESENTATIVE – Boresha Credit Service, Nairobi, Kenya Aug 2022 – July 2023 • Managed high-volume inbound and outbound calls, resolving inquiries and complaints efficiently. • Handled customer accounts, orders, billing, and service modifications. • Guided clients on repayment plans, loan options, and financial products. • Trained new team members on company policies, CRM usage, and customer service standards.

Key Achievements:

CALL CENTRE AGENT (DEBT COLLECTOR) – Ten Spot Company Limited, Nairobi, Kenya Dec 2020 – Feb 2022 • Answered high volumes of inbound calls, providing solutions and technical support. • Assisted in upselling and cross-selling products, achieving sales targets. • Maintained CRM records and conducted follow-ups to ensure customer satisfaction. • Collaborated with departments to streamline issue resolution and improve customer experience.