Real Estate Virtual Assistant / Customer Support SpecialistReal Estate Virtual Assistant / Customer Support Specialist
Tosin
$1,200
per month
($7/hour)
Profile Description
Real Estate Virtual Assistant and Customer Support Specialist with 6+ years of experience supporting U.S and Canadian base businesses in real estate, insurance, E-commerce, credit repair and B2B industry. Experienced in keeping paperwork, listings, and transactions on track, preparing seller disclosures, purchase agreements and title paperwork, sending and managing documents through DocuSign, monitoring closing dates and deadlines. Proficient in Follow up Boss, Asana, Trello, Popstream, Google w...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Data & Analytics
Customer Success
Finance & Accounting
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Real Estate Virtual Assistant
INS Home Buyers
Mar 2023 - Oct 2026
Job Responsibilities:
Managed end-to-end real estate transactions from contract to closing, handling seller communication, purchase agreements, disclosures, title documents, DocuSign, and closing coordination, while managing property listings, mobile notaries, and CRM pipelines through [link hidden] and GoHighLevel (GHL). Also handled high-volume client calls, appointment scheduling, onboarding, follow-ups, and transac...
Customer Support Specialist
ModSquad
Aug 2021 - Mar 2023
Job Responsibilities:
Provided Tier 1 customer support for Rockstar Games across email, live chat, and phone, resolving account access, recovery, security, and general inquiries while managing Zendesk tickets, documenting cases, escalating technical and Trust & Safety issues, and ensuring data privacy, timely follow-ups, and positive customer experiences.
E- Commerce Customer Support
Just Quilts
Jul 2020 - May 2021
Job Responsibilities:
Managed end-to-end E-commerce customer support across email, phone, and live chat, handling order processing, tracking, shipping inquiries, delivery issues, returns, product concerns, and post-purchase support using Shopify and Gorgias, while maintaining accurate order records and achieving 95%+ customer satisfaction.
Inside Sales Agent
Specialty Life Insurance
Dec 2019 - Jun 2020
Job Responsibilities:
Conducted 300+ daily cold calls to prospective clients, pitching life insurance products, identifying customer needs, overcoming objections, and generating buying interest. Qualified prospects and transferred warm leads to state-licensed insurance advisors for consultation and closing, generating approximately 10 sales per week while maintaining accurate CRM records and consistent lead follow-ups.
Quick Stats
Education
Bachelor's Degree
University of Kaduna
2020 - 2024