Tacy

Executive Virtual Assistant

Tacy

1,100/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven Executive Virtual Assistant, Administrative Support, and Operations Professional with over five years of experience supporting executives, coordinating projects, managing business operations, and delivering exceptional customer and stakeholder experiences. Experienced in executive support, calendar and inbox management, travel coordination, CRM and database management, data entry, customer and sales support, lead follow-up, documentation, and process improvement. Proven track reco...

Top Skills

Data Entry · 6 yearsExecutive Assistant Services · 5 yearsB2B Sales · 4 yearsB2C Sales · 4 yearsEmail Support · 4 years

Skills & Expertise

Virtual Assistance & Admin

Data EntryExpert
Executive Assistant ServicesExpert
Research & Information GatheringAdvanced
Meeting CoordinationAdvanced
Calendar ManagementAdvanced
Travel PlanningAdvanced
TrelloAdvanced
Personal Assistant ServicesIntermediate
NotionIntermediate
CalendlyBeginner
AsanaBeginner
AirtableBeginner
ClickUpBeginner
Monday.comBeginner

Specialized Skills

OnboardingAdvanced
Online Course CreationAdvanced
Corporate TrainingAdvanced
Technical TrainingAdvanced
Curriculum DevelopmentAdvanced
Coaching & MentoringAdvanced
Mental Health SupportBeginner

Sales & Business Development

B2B SalesAdvanced
B2C SalesAdvanced
Lead GenerationAdvanced
Cold Email OutreachAdvanced
Proposal WritingAdvanced
Sales PresentationsAdvanced
Cold CallingAdvanced
ZoomInfoAdvanced
SalesforceIntermediate

Real Estate Operations

AirbnbAdvanced

Marketing & Growth

Meta Ads (Facebook/Instagram)Advanced
Google AdsAdvanced
Email MarketingAdvanced
Facebook Business ManagerAdvanced
MailchimpAdvanced
HubSpotIntermediate
KlaviyoBeginner

Human Resources

SOP WritingAdvanced
RecruitmentIntermediate

Finance & Accounting

QuickBooksBeginner

Design & Creative

CanvaAdvanced
CapCutIntermediate

Data & Analytics

Excel (Advanced)Advanced
Power BIBeginner

Customer Success

Email SupportAdvanced
Phone SupportAdvanced
Ticket ManagementAdvanced
Social Media SupportAdvanced
Video SupportAdvanced
Technical SupportAdvanced
Lead ManagementAdvanced
ZendeskAdvanced

AI & Automation

Make (Integromat)Intermediate
Claude/Anthropic APIBeginner

Work Experience

HOD International Trainings

Vantage Africa School of Leadership

Jul 2023 - Jun 2026

Key Achievements:

Led and coordinated a sales team promoting training programmes to individuals and organizations across multiple countries, supporting business growth, client acquisition, and revenue generation. Coordinated international training programmes from planning to delivery, ensuring seamless participant onboarding, scheduling, communication, and logistics. Built and maintained strong relationships with clients, facilitators, partners, and participants, delivering high-quality customer service and stakeholder engagement. Improved operational efficiency by maintaining accurate records, preparing reports, and streamlining administrative and programme coordination processes. Supported digital marketing campaigns through Meta Ads, Google Ads, Mailchimp, and WhatsApp, increasing programme visibility, engagement, and lead generation. Successfully managed multiple projects, competing priorities, and strict deadlines while maintaining exceptional accuracy, professionalism, and attention to detail.

Calendar ManagementExecutive Assistant ServicesPersonal Assistant ServicesNotionAsanaMeeting CoordinationResearch & Information GatheringTravel PlanningData EntryCalendlyTrelloAirtableOnboardingTechnical TrainingLead GenerationB2C SalesCoaching & MentoringCorporate TrainingMonday.comMeta Ads (Facebook/Instagram)Facebook Business ManagerHubSpotExcel (Advanced)Phone SupportVideo SupportClaude/Anthropic APILead ManagementSocial Media SupportEmail SupportCapCutSOP WritingKlaviyoEmail MarketingAirbnbCold CallingCold Email OutreachB2B SalesCurriculum DevelopmentOnline Course CreationClickUpMake (Integromat)Ticket ManagementPower BIRecruitmentMailchimpZoomInfoGoogle AdsSales PresentationsProposal WritingSalesforce

Assistant Store Manager

Allmatt Stores Hardware

Jan 2021 - Jun 2023

Key Achievements:

Supported the sales team throughout the sales cycle by coordinating tender documentation, procurement processes, client communication, and order fulfilment to ensure timely service delivery. Prepared, reviewed, and coordinated tender and procurement documentation while ensuring accuracy, compliance, and timely submission of client requirements. Coordinated supplier follow-ups, purchase orders, deliveries, and inventory updates, ensuring efficient procurement and seamless order execution. Maintained accurate sales, procurement, inventory, and client records while preparing reports and supporting documentation to facilitate informed business decisions. Collaborated with clients, suppliers, and internal teams to monitor project progress, resolve operational issues, and deliver excellent customer service throughout the procurement and delivery process. Successfully managed multiple priorities, strict deadlines, and cross-functional coordination while maintaining exceptional attention to detail, accuracy, and professionalism.

Data EntryB2C SalesB2B SalesLead Management

Mentor for Adolescent Girls and Young Women

LVCT Health

Dec 2020 - Jan 2022

Key Achievements:

Provided mentorship and psychosocial support to adolescent girls and young women, fostering trust, engagement, and positive behavioural outcomes through individualized guidance and group sessions. Coordinated programme activities, participant follow-up, referrals, and community engagements to ensure effective service delivery and achievement of programme objectives. Maintained accurate participant records, case documentation, and reports while ensuring confidentiality, data integrity, and compliance with organizational standards. Collaborated with healthcare providers, community stakeholders, schools, and partner organizations to coordinate services, strengthen referrals, and improve participant support. Facilitated training sessions, health education, and life skills discussions, promoting informed decision-making, personal development, and community awareness. Managed multiple responsibilities simultaneously while maintaining excellent communication, organization, professionalism, and a participant-centred approach in a fast-paced environment.

Meeting CoordinationCoaching & MentoringTechnical SupportMental Health SupportResearch & Information Gathering

Quick Stats

Age27 years
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationNot verified
Portfolio
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Certifications

Virtual Assistance

Education

Associate's Degree

The Eldoret National Polytechnic

2017 - 2019