Sheryll

Executive Virtual Assistant / Sales & Marketing Operations

Sheryll

ID Verified
1,500/mo
Manila , Philippines
Looking for Full-time
8 hours/day
Availability: EU timezone

Profile Description

Strategic Operations Leader and Executive Virtual Assistant with 15+ years of experience driving revenue growth, customer experience, and operational excellence across the hospitality, e-commerce, and remote-first sectors. Expert at bridging the gap between leadership vision and technical execution by managing complex marketing lifecycles, e-commerce operations, and high-level administrative functions. Proven track record in supporting global business owners and executive teams through proactiv...

Skills & Expertise

Data & Analytics

Design & Creative

E-commerce & Marketplace

Finance & Accounting

Sales & Business Development

Software Development

AI & Automation

PerplexityAdvanced
SoraAdvanced
ZapierAdvanced
MidjourneyBeginner
Jasper AIBeginner

Work Experience

Sales & Marketing Operations Manager

Wholesome Spirits

Nov 2020 - Present

Job Responsibilities:

Sales & Marketing Operations Manager Owned end-to-end marketing execution, customer experience, and operational coordination across e-commerce, email/SMS, affiliates, creators, and customer support. Acted as the execution lead ensuring campaigns launched smoothly, systems worked as intended, and customers had a seamless experience from first touch to repeat purchase. Led planning, execution, QA,...

Phone SupportEmail SupportFreshdeskPower BITicket ManagementGoogle Sheets (Advanced)Excel (Advanced)LookerShopifyCanva

Sales, Marketing & Customer Success Mgr

WKD

Jun 2020 - Present

Job Responsibilities:

Sales, Marketing & Customer Success Manager Lead end-to-end client lifecycle across multiple brands, managing onboarding, retention, growth strategies, and client satisfaction. Own sales operations, customer success, and client communications, ensuring consistent and scalable results across diverse businesses. Develop, build, and manage websites and landing pages (ActiveCampaign, WordPress, Kartr...

Live Chat SupportTicket ManagementSocial Media SupportLiveChatEmail SupportExcel (Advanced)Google Sheets (Advanced)Social Media GraphicsCanvaCapCut

Conference & Banquet Executive

Holiday Inn Abu Dhabi

Dec 2014 -

Email SupportGoogle Sheets (Advanced)Budget ManagementB2C SalesLead GenerationAccount ManagementProposal WritingNegotiationCold CallingSalesforce

Executive Virtual Assistant

Apex Writers

Nov 2024 - Sep 2025

Job Responsibilities:

Increased brand engagement through the creation of strategic social media content and active audience interaction. Enhanced customer support efficiency by streamlining inquiry and resolution processes, ensuring a smoother experience for all users. Optimized online courses by managing Teachable uploads and ensuring seamless access, while improving website performance with regular WordPress updates...

Ticket ManagementSocial Media SupportEmail SupportCanvaSocial Media GraphicsCapCutFacebook MarketplaceGoogle Sheets (Advanced)Order ProcessingMeta Ads (Facebook/Instagram)

Sales & Customer Success Specialist

Scoutible

Nov 2020 - Nov 2021

Job Responsibilities:

Managed client onboarding processes and enhanced customer journeys for better satisfaction. Oversaw marketing automation tools such as Kartra to drive lead generation and engagement. Developed impactful newsletters and strategies to boost customer loyalty and revenue.

Google Sheets (Advanced)Lead Generation

Sales Manager – Meetings & Events

InterContinental

Jan 2018 - Apr 2020

Job Responsibilities:

Spearheaded the Meetings & Events division to accelerate revenue growth through sophisticated competitor analysis and market intelligence. Consistently outperformed revenue forecasts by executing high-level strategic sales plans and fostering proactive client engagement. Directed the end-to-end orchestration of large-scale conferences and corporate incentive trips, maintaining full oversight of co...

Email SupportGoogle Sheets (Advanced)Excel (Advanced)CanvaSocial Media GraphicsBudget ManagementEmail CopywritingProduct Descriptions

Executive Assistant/Admin Manager/HR Officer

Leva Hotels & Resorts – Dubai

Jan 2017 - Jan 2018

Payroll ProcessingInventory ManagementBudget ManagementCold CallingAccount ManagementProposal WritingNegotiation

Quick Stats

Age43 years
GenderFemale
English LevelFluent
ID VerificationVerified

Certifications

Coaching
Time Management
Change Management Certificate
Business Plan Development
Leading & Motivation
Team Management
Decicion Making
Goal Setting
Difficult Interactions
New Manager Transition

Education

Bachelor's Degree

University of the East

2000 - 2004