Automation SpecialistAutomation Specialist
Ruben
$800
per month
($5/hour)
Profile Description
Customer support and process specialist with 11+ years of experience mapping workflows, optimizing CRMs, and troubleshooting software integrations. Completed training in Make and Zapier, with hands-on practice generating automated workflows across Make, Zapier, and n8n to connect systems and eliminate repetitive tasks. While GoHighLevel is newer to my toolkit, my deep experience with CRM platforms, API troubleshooting, and automation tools allows me to adapt quickly and set up GHL pipelines with...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Software Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
RingCentral - Customer Success Manager
Acquire
Jun 2024 - Present
Job Responsibilities:
Analyzed and mapped multi-system account renewal workflows — contracts, sales agreements, pricing sheets, usage calculators, and billing details — the same process-mapping skillset used to scope RPA automation opportunities. Manually cross-referenced data across four-plus systems to inform renewal decisions, a process now being rebuilt as an automated bot (see Automation Projects). Handled inbound...
Customer Support
Hybrids
May 2024 - Present
Job Responsibilities:
Managed high-volume license and subscription support cases spanning account issues, orders, refunds, renewals, and cancellations — identifying recurring ticket patterns suitable for rule-based automation. Resolved software troubleshooting inquiries via email support, maintaining accuracy and turnaround standards in a high-ticket-volume environment.
Product Support Specialist
Hybrids
Nov 2023 - Apr 2024
Job Responsibilities:
Provided Tier 1/Tier 2 technical support via Zendesk and phone for Intelligent Virtual Agent (IVA) applications. Troubleshot API connectivity and telephony integration issues — direct hands-on exposure to how automated systems connect to third-party platforms.
Tier II Technical Support
Concentrix
Jun 2018 - Jul 2022
Job Responsibilities:
Resolved hardware and software issues across mobile phones, tablets, smartwatches, earbuds, and Wi-Fi hubs for a high-volume international account.
Intuit QuckBooks Point of Sale - Technical Support
Convergys
Jul 2015 - Apr 2018
Job Responsibilities:
Supported small businesses with sales-processing software and hardware troubleshooting for Intuit QuickBooks Point of Sale.
Quick Stats
Education
Bachelor's Degree
Polytechnic University of the Philippines
2006 - 2010