Rowel

Virtual Assistant | Customer Service Specialist | BPO Sales

Rowel

ID Verified
1,500/mo
Tabaco City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

With over 7 years of experience in the BPO industry and a proven track record as a Sales Specialist at Hilton Hotels & Resorts, I bring adaptability, precision, and creativity to every project. My career spans virtual assistance, bookkeeping, and video editing—skills that sharpened my ability to manage details while delivering big‑picture results. At Hilton, I’ve boosted corporate bookings by 25%, exceeded quarterly sales targets with 15% year‑over‑year growth, and led international conferences ...

Skills & Expertise

AI & Automation

Content & Writing

CopywritingBeginner
Blog WritingBeginner
UX WritingBeginner

Customer Success

Email SupportIntermediate
Live Chat SupportIntermediate
Phone SupportIntermediate
Customer.ioBeginner
FreshdeskBeginner
ZendeskBeginner
CrispBeginner
Help ScoutBeginner
LiveChatBeginner

Data & Analytics

Excel (Advanced)Intermediate
R ProgrammingIntermediate
AmplitudeIntermediate
Google Analytics 4Intermediate
SegmentIntermediate
MixpanelIntermediate
SQLBeginner
Power BIBeginner
Data MiningBeginner
A/B TestingBeginner

Real Estate Operations

Sales & Business Development

Work Experience

Reservation Specialist

Hilton

Aug 2025 - Present

Job Responsibilities:

I am a results‑driven Sales Specialist at Hilton, committed to delivering tailored hospitality solutions and building lasting client partnerships. Key Duties Managing corporate accounts and client relationships Driving sales strategies to boost occupancy and revenue Coordinating group bookings, events, and conferences Collaborating with cross‑functional teams to ensure seamless client experien...

Ticket ManagementEmail SupportPhone SupportTechnical SupportSocial Media SupportComputer VisionB2C SalesLead GenerationB2B SalesMLS Management

Customer Service Representativae

Sutherland Global Philippines Inc

Apr 2018 - Dec 2025

Job Responsibilities:

With over 7 years of experience in the BPO industry and a proven track record as a Sales Specialist at Hilton Hotels & Resorts, I bring adaptability, precision, and creativity to every project. My career spans virtual assistance, bookkeeping, and video editing—skills that sharpened my ability to manage details while delivering big‑picture results. At Hilton, I’ve boosted corporate bookings by 25%,...

SalesforceVrboCold Email OutreachCold CallingReal Estate ListingPredictive AnalyticsPower BIExcel (Advanced)ZendeskLiveChat

Quick Stats

Age33 years
GenderMale
English LevelBasic
Other Languages
EnglishFluent
JapaneseConversational
ID VerificationVerified
Portfolio
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Certifications

Saleforce
Google Ads
Vrbo
CR Management
B2B Sales

Education

Bachelor's Degree

Bicol University

2013 - 2017