Virtual AssistantVirtual Assistant
Roumjette
ID Verified$1,200
per month
($7/hour)
Profile Description
Dynamic Customer Support Specialist and BSBA Marketing graduate with extensive experience in high-level escalation management, technical troubleshooting, and retention strategies. Highly skilled in turning complex client issues into loyal relationships, mastering first-contact resolution, and utilizing tools like Asana and CRM platforms to streamline daily workflows. My unique blend of frontline empathy and analytical problem-solving allows me to protect your brand reputation, reduce churn, and ...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Retention Specialist
411locals Business Service
Jan 2025 - Apr 2026
Job Responsibilities:
Conducted keyword research and implemented on-page SEO improvements to help boost website rankings across major search engines. Supported client retention initiatives by focusing on regular engagement and addressing account needs to help reduce churn.