Roumjette

Virtual Assistant

Roumjette

ID Verified
1,200/mo
Dasmarinas City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Dynamic Customer Support Specialist and BSBA Marketing graduate with extensive experience in high-level escalation management, technical troubleshooting, and retention strategies. Highly skilled in turning complex client issues into loyal relationships, mastering first-contact resolution, and utilizing tools like Asana and CRM platforms to streamline daily workflows. My unique blend of frontline empathy and analytical problem-solving allows me to protect your brand reputation, reduce churn, and ...

Top Skills

Account Management · <1 yearAccounts Payable/Receivable · <1 yearAsana · <1 yearB2B Sales · <1 yearB2C Sales · <1 year

Skills & Expertise

AI & Automation

GitHub CopilotBeginner

Content & Writing

Product DescriptionsBeginner
Email CopywritingBeginner
Blog WritingBeginner

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Social Media SupportBeginner
Ticket ManagementBeginner
Email SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner
ZendeskBeginner
FreshdeskBeginner
CrispBeginner

Design & Creative

CanvaBeginner
Social Media GraphicsBeginner
CapCutBeginner
Video EditingBeginner

E-commerce & Marketplace

ShopifyBeginner
TikTok ShopBeginner
Facebook MarketplaceBeginner
Inventory ManagementBeginner
Product Listing OptimizationBeginner
Order ProcessingBeginner
Product PhotographyBeginner
GorgiasBeginner
Order FulfillmentBeginner

Finance & Accounting

Accounts Payable/ReceivableBeginner

Marketing & Growth

SEO (Technical & Content)Beginner
Meta Ads (Facebook/Instagram)Beginner
TikTok AdsBeginner
Content MarketingBeginner
Google AdsBeginner
Pinterest AdsBeginner
Facebook Business ManagerBeginner
Email MarketingBeginner
KlaviyoBeginner
HubSpotBeginner

Sales & Business Development

Lead GenerationBeginner
B2B SalesBeginner
B2C SalesBeginner
Cold CallingBeginner
Cold Email OutreachBeginner
Account ManagementBeginner
SalesforceBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Travel PlanningBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Research & Information GatheringBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
AsanaBeginner
NotionBeginner
TrelloBeginner

Work Experience

Retention Specialist

411locals Business Service

Jan 2025 - Apr 2026

Key Achievements:

Conducted keyword research and implemented on-page SEO improvements to help boost website rankings across major search engines. Supported client retention initiatives by focusing on regular engagement and addressing account needs to help reduce churn.

CalendlyDocument ManagementResearch & Information GatheringMeeting CoordinationEmail ManagementPersonal Assistant ServicesNotionTrelloAsanaPhone SupportEmail SupportProduct DescriptionsLive Chat SupportTicket ManagementSocial Media SupportBlog WritingTechnical SupportGitHub CopilotZendeskCanvaLead ManagementCrispCapCutTikTok ShopSocial Media GraphicsFreshdeskShopifyInventory ManagementProduct Listing OptimizationOrder ProcessingOrder FulfillmentGorgiasTikTok AdsSEO (Technical & Content)Meta Ads (Facebook/Instagram)Google AdsFacebook Business ManagerEmail MarketingCold CallingSalesforceHubSpotB2C SalesB2B SalesKlaviyoCalendar ManagementExecutive Assistant ServicesAccount ManagementData Entry

Quick Stats

Age32 years
English LevelFluent
ID VerificationVerified