Maribien

Client Success Manager

Maribien

1,700/mo
Cebu, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

People Operations and Client Success professional with 10+ years of experience building and leading high-performing remote teams across Outsourcing, SaaS, eCommerce, Real Estate, Education, and Professional Services industries. Skilled in talent acquisition, employee lifecycle and client relationship management, workforce development, onboarding, training, and operational process improvement. Recognized for designing scalable systems, improving service delivery, enhancing employee experience, a...

Top Skills

Excel (Advanced) · 10 yearsGoogle Sheets (Advanced) · 8 yearsSOP Writing · 8 yearsTimekeeping · 8 yearsCanva · 7 years

Skills & Expertise

Content & Writing

Product DescriptionsAdvanced

Customer Success

Ticket ManagementIntermediate
ZendeskIntermediate
Email SupportBeginner

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert

Design & Creative

CanvaExpert

E-commerce & Marketplace

Amazon Seller CentralExpert
Shopify PlusAdvanced
Product Listing OptimizationAdvanced
Helium 10Advanced
eBayIntermediate

Finance & Accounting

QuickBooksAdvanced
Accounts Payable/ReceivableAdvanced
Payroll ProcessingAdvanced

Human Resources

TimekeepingExpert
SOP WritingExpert
Policy WritingAdvanced
RecruitmentAdvanced
PayrollAdvanced

Marketing & Growth

HubSpotAdvanced
MailchimpAdvanced
Facebook Business ManagerIntermediate
Email MarketingIntermediate
KlaviyoIntermediate

Sales & Business Development

B2B SalesAdvanced
Sales Funnel ManagementIntermediate

Specialized Skills

OnboardingAdvanced
HRIS ManagementAdvanced
Employee RelationsAdvanced
Performance ManagementAdvanced
Compensation & BenefitsAdvanced
Corporate TrainingAdvanced
Coaching & MentoringAdvanced
Curriculum DevelopmentAdvanced
Technical TrainingIntermediate

Virtual Assistance & Admin

Calendar ManagementExpert
Email ManagementExpert
Data EntryExpert
Document ManagementExpert
Meeting CoordinationExpert
Personal Assistant ServicesExpert
Monday.comAdvanced
CalendlyAdvanced
Executive Assistant ServicesAdvanced
AsanaIntermediate
TrelloIntermediate

Quick Stats

Age44 years
English LevelFluent
ID VerificationNot verified

Certifications

Procore: Project Manager Core Skills

Education

Bachelor's Degree

University of Cebu

2003 - 2007

Bachelor's Degree

University of San Carlos

2000 - 2003