Executive Virtual Assistant,Customer Support,BookkeeperExecutive Virtual Assistant,Customer Support,Bookkeeper
Letitia
ID Verified$900
per month
($5/hour)
Profile Description
Remote Executive Virtual Assistant, Customer Support Manager, and Bookkeeper with over 3 years of experience supporting international clients across hospitality, e-commerce, and remote service environments. I specialise in keeping operations running smoothly, from managing executive calendars, email correspondence, and cross-timezone coordination, to handling accounts payable and receivable, QuickBooks bookkeeping, invoice management, and monthly financial reporting. My customer support backgro...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Sales & Business Development
Marketing & Growth
Finance & Accounting
AI & Automation
Customer Success
Work Experience
Executive Virtual Assistant
Severin Sea Lodge
Nov 2024 - Feb 2026
Job Responsibilities:
Managed executive calendars, email correspondence, and client coordination for international clients across multiple time zones. Handled accounts payable/receivable, drafted invoices, and maintained accurate financial records in QuickBooks. Produced weekly financial summaries and performance reports for senior management. Managed CRM databases, tracked client interactions, and coordinated cross...
Customer Support Agent
Flossy Luxury Apartments
Nov 2023 - Oct 2024
Job Responsibilities:
Delivered end-to-end guest support from check-in to check-out. Managed all reservations, billing, cancellations, and special requests in Amadeus CRM. Compiled and reconciled guest invoices and daily financial reports for management. Resolved complex billing disputes and guest complaints across phone, chat, and email with a high satisfaction rate.
Customer Support Manager
Onfon Mobile
Apr 2022 - Nov 2022
Job Responsibilities:
Handled 50+ customer interactions daily via phone, email, and social media, achieving a 95%+ customer satisfaction rating. Reduced escalated cases by 20% through structured resolution workflows. Maintained customer records in Salesforce CRM. Led, trained, and mentored a team of new customer service agents. Awarded Employee of the Month three times.
Learning Support Specialist(Internship)
Legacy Online School
Sep 2021 - Nov 2021
Job Responsibilities:
Managed student enrolment, onboarding, and payment records in Bitrix24 and GHL CRM. Served as the primary communication link between teachers, students, and parents. Coordinated live classes on Zoom & Google Meet. Conducted orientation conversations with incoming leads after trial sessions.