Lenielyn

Remote Operations Specialist

Lenielyn

ID Verified
1,000/mo
Dasma City, Cavite, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Remote Operations Specialist with more than a decade of experience supporting international clients in customer service, virtual assistance, fraud operations, sales and administrative support. Handled phone, email, and chat support, managed calendars and appointments, conducted research, maintained CRM records and coordinated day-to-day operations. Specializes in improving processes, solving problems and helping teams operate efficiently in a remote environment.

Top Skills

Negotiation · 10 yearsPhone Support · 10 yearsAccount Management · 5 yearsAccounts Payable/Receivable · 5 yearsAdobe Photoshop · 5 years

Skills & Expertise

Customer Success

Phone SupportExpert
Live Chat SupportAdvanced
Email SupportAdvanced
Social Media SupportAdvanced
Lead ManagementIntermediate

Data & Analytics

Excel (Advanced)Advanced
Google Sheets (Advanced)Advanced

Design & Creative

Adobe PhotoshopExpert
CanvaExpert
Social Media GraphicsExpert
Presentation DesignExpert
Adobe Premiere ProExpert
CapCutExpert
Adobe IllustratorAdvanced
Video EditingIntermediate
DaVinci ResolveBeginner

E-commerce & Marketplace

TikTok ShopExpert
Facebook MarketplaceExpert
Order FulfillmentExpert
Order ProcessingAdvanced
DropshippingAdvanced
Marketplace SEOAdvanced

Virtual Assistance & Admin

Calendar ManagementExpert
Email ManagementExpert
Travel PlanningExpert
Document ManagementExpert
Data EntryExpert
Meeting CoordinationExpert
Executive Assistant ServicesExpert
Personal Assistant ServicesExpert
Research & Information GatheringExpert
CalendlyAdvanced
AsanaIntermediate
Monday.comIntermediate
NotionIntermediate
TrelloIntermediate
ClickUpIntermediate

Specialized Skills

Coaching & MentoringAdvanced
OnboardingAdvanced
Employee RelationsAdvanced
Performance ManagementAdvanced

Sales & Business Development

NegotiationExpert
B2C SalesExpert
Account ManagementExpert
B2B SalesAdvanced
Sales PresentationsAdvanced
Linkedin OutreachAdvanced
Cold CallingIntermediate
Warm Outreach & Appointment SettingIntermediate
Lead GenerationIntermediate
Cold Email OutreachIntermediate
Zoho CRMIntermediate
SalesforceIntermediate

Real Estate Operations

AirbnbIntermediate
MLS ManagementIntermediate
Real Estate ListingIntermediate

Marketing & Growth

Meta Ads (Facebook/Instagram)Expert
TikTok AdsExpert
Content MarketingExpert
Content StrategyAdvanced
Social Media AnalyticsAdvanced
Email MarketingIntermediate
HubSpotIntermediate

Finance & Accounting

Accounts Payable/ReceivableExpert
Financial ReportingExpert
AML/KYCExpert
Risk ManagementExpert
XeroIntermediate
QuickBooksIntermediate

Quick Stats

Age42 years
English LevelFluent
Other Languages
EnglishFluent
ID VerificationVerified
Portfolio
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Education

Associate's Degree

STI College

2001 - 2003