Client Success, Analytics ,Leadership, Customer ExperienceClient Success, Analytics ,Leadership, Customer Experience
Joyce
ID Verified$1,200
per month
($7/hour)
Profile Description
I am a seasoned professional with over 8 years of experience in customer success, data analytics, and team leadership, specializing in driving client retention, operational excellence, and data quality management. My expertise lies in bridging the gap between technical execution and client-facing strategy, ensuring measurable business outcomes. Throughout my career, I have successfully: Led client success and renewal initiatives, securing long-term partnerships and revenue growth Applied data...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Real Estate Operations
Sales & Business Development
Work Experience
E-Commerce Specialist / Data Account Manager
Intelligent Reach
Jun 2021 - Present
Job Responsibilities:
- Prospected dormant accounts and handled outbound communication to support onboarding and account growth. - Built strong client relationships while ensuring product feed accuracy, pricing consistency, and conversion-focused optimization. - Collaborated with sales, finance, marketing, and development teams to ensure smooth delivery of product and campaign requirements. - Identified daily data qual...
Client Success Renewal Manager
Evertrue
Apr 2023 - Aug 2024
Job Responsibilities:
- Managed renewals for Tier 1 clients, achieving high retention rates and timely contract execution. - Acted as the primary liaison between finance teams and stakeholders to streamline invoice and contract handling. - Strengthened customer lifecycle processes and contributed to sales enablement. - Implemented process improvements that increased team efficiency and overall client satisfaction.
Team Leader
Concentrix
Nov 2018 - Mar 2020
Job Responsibilities:
- Led daily operations for support agents and ensured KPI and SLA targets were met. - Conducted coaching, calibrations, and quality alignment sessions. - Identified operational gaps and implemented corrective actions for performance improvement.