Executive Assistant/Operations/Virtual Assistant & SalesExecutive Assistant/Operations/Virtual Assistant & Sales

Key Achievements:

• I act as CCTV response advisor to reviewing and creating reports to legal and data protections requested by b Police, Insurance, and other legal companies. • Virtual Operations job activities like site installation, reactive maintenance, barriers maintenance and construction work. • I worked virtually with company lift engineers, area managers, park attendants, construction managers and directors. • I perform the whole Operations Management & Administration task for UK, US & Australian based clients. • I schedule meetings and help in the decision-making process for a smooth operational flow of the company. • I create and maintain efficient operational processes and Standard Operating Procedures (SOPs). • I tailored parking operations proposals to property owners and city councils. • I pioneered in the design of dynamic pricing models and digital permit systems to maximize space profitability in the business. • I collaborate with real estate developers, technology vendors, and event venues to expand portfolios and to conduct prospect for car park openings. • I manage key accounts to ensure high service quality and contract renewals between NCP and the landlords. • I also act as a liaison between vendors, clients, and internal teams to ensure clear communication of what is needed. • I maintain accurate records, track performance metrics, and prepare reports for management and during Ops call. • I identify inefficiencies and address operational bottlenecks to prevent disruptions. • I also raise and receipt invoices and code POs. • Lastly, I optimize daily activities to ensure a company runs efficiently, productively, and profitably. Operating as the strategic backbone of an organization, business operations.

Key Achievements:

• I manage emails, schedules meetings, organize documents, and ensure calendars are up to date. * I prepare contracts, handle data entry, and manage digital filing systems to ensure your business remains compliant and efficient. • I help identify new prospects through social media campaigns, email marketing, or online listings. • I handle social media management, create engaging posts, run paid ads, and maintain brand consistency across platforms. • I manage their inbox and appointments. • I do upload and optimize property listings. • I conduct follow-up with leads and prospects. • I maintain clients' CRM and client database. • I extend creating social media posts or property ads. • I track transaction timelines and compliance. • I do coordinate with photographers or stagers. • I do design email newsletters or digital flyers

Key Achievements:

• KPI tracking, reporting, and data management • CRM and database updates • Administrative and executive support tasks • Assisting with operational projects and process improvements • Managing newsletters and follow-up communications • I advertise platforms where I was paid to reach potential customers across Google Search, YouTube, and other sites to drive website traffic, leads, or sales. • I operate mainly on a pay-per-click (PPC) model, allowing clients to set their own budget, choose where ads appear, and measure performance. • Creating and optimizing Search, Display, and YouTube campaigns, performing keyword research, managing budgets, writing ad copy, and analyzing data using tools like Google Analytics to improve ROI. • Conducting in-depth keyword analysis to identify high-value search terms and managing keyword bids to optimize traffic costs. • Developing compelling ad copy and collaborating with teams to display ad graphics to increase click- through rates (CTR). • I used tools like Google Analytics (GA4) and Looker Studio to analyze data, track KPIs, and produce reports for stakeholders. • Conducting experiments with different ad formats, headlines, and landing pages to identify the best performing strategies. • Managed the executive's daily calendar, including meetings, appointments, calls, and business commitments. • Coordinated internal and external meetings and ensured executives had the necessary documents and information beforehand. • Handled emails, phone calls, and correspondence, prioritizing urgent and important matters. • Prepared reports, presentations, meeting agendas, minutes, and other business documents. • I coordinate travel arrangements, including flights, hotels, transportation, and itineraries. • Followed up with departments, clients, vendors, and business partners on behalf of the executive. • Maintained organized electronic and physical files while handling confidential company and executive information. • Monitored deadlines, action items, and important follow-ups to make sure tasks were completed on time. • Assisted with administrative and operational projects and helped improve office workflows. • Served as a professional point of contact between the executive, employees, clients, and external partners. • Managed multiple priorities in a fast-paced environment while maintaining accuracy and professionalism. • Anticipated the executive's needs and proactively resolved scheduling, communication, and administrative issues.

Key Achievements:

• I led the Guidance and Student Affairs Office, providing academic, personal, behavioral, and career guidance to students. • I managed student concerns, including disciplinary cases, conflicts, attendance issues, behavioral concerns, and academic difficulties. • I conduct individual and group counseling sessions and refer students to appropriate support services when necessary. • I developed and implemented student development programs, orientations, seminars, leadership activities, and career guidance programs. • I coordinate with parents, teachers, school administrators, and external organizations to address student concerns and promote student welfare. • I maintain confidential and accurate student records, case documentation, counseling reports, and incident reports. • I assist in implementing and enforcing school policies, student codes of conduct, and disciplinary procedures. • I handled sensitive student situations professionally while maintaining confidentiality, fairness, and respect. • I organized programs focused on mental wellness, career planning, personal development, anti- bullying awareness, and responsible student behavior. • I monitor students who require additional academic or behavioral support and follow up on their progress. • I served as a key liaison between students, faculty, parents, and school management. • I supervise and coordinate the activities of student affairs personnel and student organizations. • I assist in school management in developing policies and procedures designed to improve the student experience, safety, discipline, and overall school environment. • I prepare reports and present student-related concerns and recommendations to school administrators. • I promote a positive, inclusive, and supportive school environment where students can develop academically, socially, and personally.

Key Achievements:

• Experienced on handling inbound calls in a hospitality and sales environment, where I assisted guests with reservations, room availability, rates, cancellations, modifications, and general inquiries. * I focused on providing excellent customer service by actively listening to the guest's needs and offering accurate and timely solutions. • I conduct experiments with different ad formats, headlines, and landing pages to identify the best performing strategies. • I managed customer concerns and complaints by providing quick, accurate, and solution-oriented assistance. • I assisted customers with hotel bookings, modifications, cancellations, and special requests while maintaining a professional and friendly tone. • I coordinated with other departments, such as Front Office, Reservations, Housekeeping, and Sales, to ensure smooth guest service. • I do apply up-selling and cross-selling techniques, such as offering room upgrades, additional services, packages, or other hotel amenities. • I built rapport with customers to create a positive experience and encourage repeat bookings and customer loyalty.

Key Achievements:

• I ensure that daily operations run efficiently, safely, and according to customer and business requirements. • I managed the end-to-end operational process, including shipment coordination, dispatching, delivery performance, workforce management, customer service, and issue resolution. • I supervised drivers, warehouse staff, dispatchers, and support teams, making sure that everyone understood their responsibilities and that operational targets were consistently achieved. • I monitored daily shipment volumes, delivery schedules, attendance, productivity, and service level performance. • My major role in this company was managing on-time delivery and customer satisfaction. • I worked closely with the warehouse, transportation, and customer service teams to identify potential delays and take immediate corrective action. • When issues such as failed deliveries, vehicle breakdowns, incorrect addresses, damaged shipments, or customer complaints occurred, I coordinated with the appropriate teams to resolve them quickly and minimize the impact on customers. • I focused heavily on process improvement and cost control and review operational reports and KPIs to identify inefficiencies, such as unnecessary overtime, poor route planning, low productivity, or excessive delivery attempts. • I implement improvements in scheduling, manpower allocation, routing, and workflow to increase productivity while controlling operating costs.