Customer Success RepresentativeCustomer Success Representative
Janeffa
$400
per month
($2/hour)
Profile Description
Customer Success and Customer Support professional with over four years of experience delivering exceptional customer experiences across fintech, SaaS, travel, and BPO industries. Skilled in resolving customer inquiries through email, live chat, phone, and CRM platforms while consistently exceeding KPIs and maintaining high customer satisfaction. Experienced in account management, payment support, problem resolution, and cross-functional collaboration. A proactive, detail-oriented professional w...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
AI & Automation
E-commerce & Marketplace
Marketing & Growth
Real Estate Operations
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Customer Success Representative (B2B)
SasaPay
Nov 2025 - Present
Job Responsibilities:
• Provide end-to-end customer support for digital payment and financial service users across multiple communication channels. • Resolve transaction issues, account concerns, and customer inquiries while maintaining professionalism and accuracy. • Achieved high customer satisfaction by delivering fast response times and effective issue resolution. • Assisted customers with onboarding and account ve...
Customer Success Associate/Travel agent
Itravel Holidays (UK – Remote)
May 2024 - Oct 2025
Job Responsibilities:
• Managed 50–80+ daily customer interactions across phone, email, chat, and WhatsApp while maintaining 95%+ CSAT. • Resolved customer issues efficiently and provided personalized support to improve retention. • Identified recurring customer challenges and collaborated with teams to improve service delivery.
Customer Success Specialist
Sendwave International Ltd (Fintech)
May 2021 - Aug 2023
Job Responsibilities:
• Provided customer support for a global cross-border payments platform handling transaction issues, account support, and product inquiries. • Achieved 90%+ first-contact resolution through strong problem-solving and product knowledge. • Collaborated with engineering and compliance teams to improve service reliability and customer experience. • Analyzed customer feedback and contributed to a 15% i...
Chat Support Specialist
Onfon Media
Jul 2020 - Mar 2021
Job Responsibilities:
• Managed 100+ daily customer interactions while supporting product usage and troubleshooting. • Maintained engaging customer communication and documented customer feedback for process improvement.
Customer Service Representative
CCI Kenya
Sep 2019 - Mar 2020
Job Responsibilities:
• Delivered high-volume inbound customer support while meeting quality and performance targets. • Resolved customer concerns with 98%+ accuracy and professionalism.