Virtual AssistantVirtual Assistant
Jen
$1,232
per month
($7/hour)
Profile Description
Experienced Virtual Assistant with over 6 years in the field, complemented by 4.5 years in game chat support. I bring a strong mix of technical proficiency, adaptability, and hands-on experience in Amazon claims and appeals, Walmart dispute resolution, SEO and content optimization, social media management, and day-to-day administrative operations. Known for my reliability, clear communication, and attention to detail, I consistently deliver efficient and accurate results, whether working indepen...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Human Resources
Marketing & Growth
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Amazon Claims & Walmart Disputes Specialist & Supervisor
NDI (20four7VA)
Jul 2019 - Feb 2025
Job Responsibilities:
Key Achievements – Amazon Claims, Walmart Disputes & eCommerce Operations Recovered approximately $1.5 million in refunds through successful management of Amazon claims (A-to-Z, Chargebacks, FBA, Safe-T) and Walmart disputes. Managed Amazon Seller Central case creation, investigation, evidence gathering, appeals, and reimbursement follow-ups across multiple seller accounts. Processed UPS and FedE...
Content Writer (SEO Backlinking Specialist)
Supportware – Boostability
Mar 2018 - Oct 2018
Job Responsibilities:
Key Achievements – SEO Backlinking & Content Writing * Executed backlink outreach and link-building campaigns to improve domain authority and search engine rankings. * Created SEO-optimized articles, blog posts, and web content with strategic keyword placement and on-page optimization. * Conducted keyword research and competitor analysis to support content strategy and organic growth initiatives....
Zynga Player Advocate / Game Chat Support CSR
Telus International
Oct 2013 - Mar 2018
Job Responsibilities:
Key Achievements – Player Support & Issue Resolution * Delivered global player support via chat and email using Salesforce and Zendesk, handling account issues, escalations, gameplay concerns, and bug reports. * Provided accurate troubleshooting and clear, professional communication to resolve technical and account-related inquiries efficiently. * Consistently maintained high customer satisfactio...