General Virtual Assistant | Customer SupportGeneral Virtual Assistant | Customer Support
Ivan
ID Verified880/mo
Davao City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$880
per month
($5/hour)
Member since September 2026
Profile Description
Customer Support & Healthcare/Property Management VA with 3+ years resolving high-volume customer inquiries across chat, email, and phone in telecom, retail, healthcare, and home services settings. Managed billing, technical troubleshooting, prior authorizations, and HIPAA/PCI-compliant patient data. Skilled in appointment scheduling, records management, and CRM tools including Zendesk, Genesys Cloud, and Avaya. Proven track record reducing churn, resolving disputes, and improving client satisfa...
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Phone SupportAdvanced
Technical SupportAdvanced
LiveChatAdvanced
Live Chat SupportIntermediate
Ticket ManagementIntermediate
ZendeskIntermediate
Social Media SupportIntermediate
Email SupportBeginner
Lead ManagementBeginner
Customer.ioBeginner
CrispBeginner
Data & Analytics
Excel (Advanced)Advanced
Google Sheets (Advanced)Advanced
Design & Creative
CanvaAdvanced
E-commerce & Marketplace
Marketing & Growth
Real Estate Operations
MLS ManagementIntermediate
Real Estate ListingIntermediate
Review & Reputation ManagementIntermediate
AirbnbIntermediate
Sales & Business Development
Account ManagementAdvanced
B2B SalesIntermediate
B2C SalesIntermediate
Warm Outreach & Appointment SettingIntermediate
Lead GenerationIntermediate
Cold CallingIntermediate
Cold Email OutreachIntermediate
Sales Funnel ManagementIntermediate
Apollo.ioIntermediate
Specialized Skills
Medical BillingBeginner
Virtual Assistance & Admin
Calendar ManagementAdvanced
Email ManagementAdvanced
Travel PlanningAdvanced
Document ManagementAdvanced
Data EntryAdvanced
Meeting CoordinationAdvanced
Executive Assistant ServicesAdvanced
Personal Assistant ServicesAdvanced
Research & Information GatheringAdvanced
CalendlyAdvanced
JiraAdvanced
Quick Stats
Age31 years
GenderMale
English LevelConversational
Other Languages
EnglishConversational
ID VerificationVerified
Certifications
AB Classical Philosophy
HIPAA Compliance Certificate
AmazonAmazon FBA Guide: From Zero to Seller