Customer Service Representative, Store Manager, FreelancerCustomer Service Representative, Store Manager, Freelancer
Conrad
ID Verified$1,000
per month
($6/hour)
Profile Description
I have over six years of experience in customer support, technical assistance, and business operations, both in BPO settings and running a small business. I’m comfortable handling admin tasks, customer communication, data entry, and tools like CRMs, QuickBooks, Google Workspace, and Microsoft Office. Managing my own business taught me how to stay organized, take ownership of tasks, and work independently without constant supervision. I’m reliable, detail-oriented, and proactive, which makes me a...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Work Experience
Store Manager
iChow-iChow Grill
Dec 2021 - Jan 2025
Job Responsibilities:
Managed day-to-day operations of a local grill business. - Supervised staff, prepared sales reports, and ensured customer satisfaction. - Handled inventory, scheduling, and basic accounting tasks.
Technical Support Representative
Concentrix Philippines
Sep 2020 - Dec 2021
Job Responsibilities:
Assisted B2B/B2C clients with bookkeeping, tax, and payroll concerns using QuickBooks. - Delivered prompt technical support and resolved software-related issues.
Technical Service Representative
24-7 Intouch
Aug 2018 - Jan 2020
Job Responsibilities:
Provided billing and troubleshooting support for a video streaming platform. - Delivered customer-centric solutions via phone and chat.
Customer Service Representative
Sitel PH
Sep 2014 - Jan 2017
Job Responsibilities:
Handled inbound calls related to technical support and billing inquiries. - Maintained a high first-call resolution rate.