Marketing Assistant • Virtual Assistant • Executive VAMarketing Assistant • Virtual Assistant • Executive VA
Allen
ID Verified$1,000
per month
($6/hour)
Profile Description
I bring 9+ years of experience in the BPO, call center, and virtual support industry, with a strong background in customer success, quality management, leadership, and operations. I started my career at SPRINT, where I became Top Seller of the Year for two consecutive years. After two years, I was promoted to Quality Analyst for Athena Health, and later advanced to Quality Supervisor for QuickBooks Intuit Technical Support, overseeing performance and quality standards. While managing my own bu...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Real Estate Operations
Sales & Business Development
Work Experience
Marketing Assistant, Client Success Manager
Growth Catalyst Crew
Jun 2023 - Dec 2025
Job Responsibilities:
Built and managed GoHighLevel CRM systems, including pipelines, calendars, intake forms, and automations for service-based businesses. Set up appointment booking workflows and client intake processes to streamline operations and improve lead conversion. Optimized Google Business Profiles for local SEO, increasing visibility, map rankings, and inbound leads. Created lead-focused websites, landin...
Admission Support
Springboard
Nov 2020 - Jun 2023
Job Responsibilities:
Handled live chat and email inquiries from prospective students, providing clear and timely information about programs and enrollment. Reviewed and evaluated initial entrance exams and applicant qualifications to assess program fit before passing candidates to the sales/admissions team. Supported the sales team by addressing applicant concerns, answering questions, and assisting with follow-ups...
Marketing Assistant
Sandstone Group
Jun 2017 - Sep 2020
Job Responsibilities:
Assisted with marketing campaigns, coordinating content, email outreach, and promotional activities. Managed social media content and posting schedules, ensuring consistent brand messaging. Supported Shopify store setup and management for client e-commerce initiatives. Participated in real estate transaction coordination training and assisted with postcard mailing list creation and distribution...
Virtual Assistant, Resolution Specialist, and Executive Virtual Assistant
Autoplicity
Jun 2015 - Apr 2017
Job Responsibilities:
Provided Virtual Assistant, Resolution Specialist, and Executive VA support for Shopify and Amazon sellers. Maintained company Feedback Rating above 98% by promptly handling customer inquiries, concerns, and resolutions via email. Managed vendor files, fulfillment, returns, and product listings, ensuring accurate operations and timely updates. Responsible for policy violation appeals and compli...
CSR, Team Leader
Eperformax Contact Center &BPO
Jun 2010 - Jun 2015
Job Responsibilities:
Handled customer service for eBay, managing inquiries, issue resolution, and account support. Managed escalations and appeals as Team Leader, ensuring timely resolution and customer satisfaction. Coached and supported team members, improving performance and adherence to company standards. Monitored KPIs and performance metrics to drive team productivity and quality service. Implemented process...
Customer Service Representative (Sprint), Quality Analyst (Athena Health), Quality Supervisor (QB INTUIT)
IBM Business Processes
Dec 2004 - Jun 2010
Job Responsibilities:
Delivered customer support for Sprint, handling inquiries, issue resolution, and upselling relevant products and services. Conducted quality audits and performance reviews for Athena Health and Intuit (QuickBooks), working directly with agents to improve performance. As QA Supervisor, managed and coached QA analysts, ensuring audit accuracy, consistency, and compliance with quality standards. P...