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esults-driven Operations Manager with over 9 years of progressive experience in customer service, real estate operations, and digital marketing. Proven expertise in lead generation, social media management, and team training across both BPO and real estate industries. Skilled in managing end-to-end operations including client coordination, pre-qualification processes, appointment setting, and multi-platform CRM systems (Follow up Boss, Ylopo, Sierra, MLS). Demonstrated ability to streamline workflows, enhance customer satisfaction, and drive business growth through strategic social media campaigns and efficient lead distribution. Strong background in recruitment, training, and mentoring new agents while maintaining high operational standards. Adept at collaborating with cross-functional teams and leveraging technology to optimize performance and achieve organizational goals.

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Executives hire me when things are moving fast and they can't afford for anything to slip. Over the past four years I've supported founders in the US, Spain, and South Korea, a Berlin-based tech company, and C-suite teams across multiple time zones, keeping inboxes clear, travel smooth, finances reconciled, and projects on track while they focused on the work that actually needed them. I work across QuickBooks, Xero, Asana, Notion, and most tools that land in my inbox. I pick things up fast, ask the right questions, and rarely need to be told something twice.

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Marketing graduate and AI-powered Social Media Content Specialist with hands-on experience managing a Facebook page with over 19K followers. Skilled in social media strategy, short-form video production, content planning, audience growth, and AI-assisted content creation. Proficient in CapCut, Canva, Adobe Premiere Pro, After Effects, Higgsfield, and ElevenLabs. Also experienced in research, data management, reporting, and coordination, with a strong interest in using AI and digital marketing tools to help businesses grow their online presence.

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Experienced Virtual Assistant with a background in customer service, sales support, real estate administration, lead management, CRM management, data entry, and appointment setting. I am highly organized, detail-oriented, reliable, and comfortable working independently in a remote environment. I communicate professionally, learn new tools quickly, and am committed to providing excellent customer service and supporting business operations.

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E-commerce & Growth Marketing Consultant | D2C & B2C | Shopify, Amazon, CRO & Lifecycle Marketing I’m a CIM-certified digital marketing and e-commerce professional with 9+ years of experience across wellness, healthcare, and consumer electronics, including Hi-Lyte, My 1Health, and LG Electronics. My strength is connecting customer acquisition, the online shopping experience, and retention. I combine growth strategy with hands-on execution across storefront optimisation, performance marketing, CRM, SEO, and product launches, focusing on online sales, conversion, and marketing efficiency. I have worked with US consumer brands and across international markets, coordinating creative, development, product, sales and external partners to deliver campaigns and e-commerce projects. SELECTED EXPERIENCE AND IMPACT Hi-Lyte | E-commerce & Growth Marketing • Supported the Adapted Nutrition to Hi-Lyte rebrand, including a Shopify storefront overhaul, content migration and brand alignment. • Improved product-page conversion through layout, imagery and CTA optimisation, and supported strong Meta retargeting performance by aligning product pages with campaign creative. • Managed storefront merchandising and promotional experiences across product launches, seasonal campaigns, bundles, subscription offers and VIP initiatives. • Improved email deliverability through audience segmentation, database cleanup and platform migration, with subsequent work spanning Klaviyo campaigns and lifecycle automation. • Coordinated Shopify and Amazon fulfilment workflows, including SKU alignment, inventory coordination and subscription-order troubleshooting. My 1Health | Global Growth Marketing • Increased online sales by 26%, improved ROAS by 20% and grew organic traffic by 125% year over year. • Led acquisition strategy across paid media, SEO, content and partner channels, covering budget allocation, campaign optimisation and landing-page experimentation. • Developed segmented lifecycle programmes for onboarding, education, retention and reactivation. • Translated analytics, CRM and advertising data into performance reporting, forecasts and channel recommendations. LG Electronics East Africa | Digital Marketing & E-commerce • Managed digital commerce activity across 7 countries and 11 retail partners, covering product merchandising, channel campaigns and online go-to-market execution. • Increased “Where to Buy” clicks by 462% and conversion rate by 1,027%, with annual website traffic reaching 2.7 million. • Coordinated new product introductions and promotional campaigns across product, marketing, sales and retail partners. • Optimised product visibility and customer journeys across brand websites and retail e-commerce channels. CORE EXPERTISE • E-commerce strategy and management • Shopify storefront optimisation • Amazon marketplace management • Conversion rate optimisation • Paid acquisition • CRM and lifecycle marketing • Subscription programmes • Product launches and merchandising • SEO and content strategy • Analytics and attribution • Cross-functional project management PLATFORMS AND TOOLS Shopify, Klaviyo, Google Ads, Meta Ads, GA4, Google Tag Manager, Google Search Console, SEMrush, HubSpot and Mailchimp. I’m seeking e-commerce and growth marketing opportunities with D2C and B2C brands where online sales are a core revenue channel, particularly roles combining commercial planning, acquisition, storefront performance and customer retention.

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B2B Sales Development Representative with 4+ years of experience in international prospecting, cold calling, lead qualification and appointment generation. Experienced in engaging business decision-makers, managing objections, conducting follow-ups and developing qualified sales pipelines. Works towards daily targets of 180 calls, 50 LinkedIn messages and 40 emails, equivalent to 900 calls, 250 LinkedIn messages and 200 emails weekly. Improved email reply rates by 20% through targeted prospecting strategies and maintained 100% CRM data accuracy. Proficient in HubSpot, Salesforce and LinkedIn Sales Navigator, with transferable B2B sales skills applicable to merchant services, payment processing and POS solutions.

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I am a detail-oriented and versatile professional with a background in Medical Technology and diverse work experience in customer service, healthcare administration, clinic management, laboratory operations, and quality management. Throughout my career, I have developed strong skills in administrative support, data entry, documentation, records management, client communication, appointment coordination, and process improvement. My experience as a Customer Service Representative has strengthened my ability to handle client inquiries, resolve concerns, and provide excellent customer support, while my background in clinic management and coordination has equipped me with the ability to manage daily operations, organize schedules, and handle multiple administrative responsibilities efficiently. I also have experience conducting internal audits, reviewing documents, monitoring compliance, and maintaining quality standards, supported by training in ISO [phone hidden]:[phone hidden] Quality Management Systems. I am highly organized, adaptable, detail-oriented, and committed to delivering accurate and reliable work. I can work independently, manage deadlines, and handle confidential information with professionalism. I am eager to bring my combined experience in customer service, administrative operations, and documentation management to support businesses and professionals in achieving their goals.

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I have a background in customer service, sales, lead generation, and CRM management, with experience communicating with customers, handling inquiries, and building strong client relationships. I also have experience training customer service and sales teams, as well as creating and running marketing campaigns and sales funnels using GoHighLevel. I’m comfortable handling challenging conversations, staying calm under pressure, and providing clear, helpful responses. I’m also detail-oriented, quick to learn new tools, and proactive about identifying recurring issues and improving processes. I believe I’d be a great hire because I combine strong communication skills, a customer-first mindset, and technical experience with CRMs and automation. I take ownership of my work and focus on delivering a positive customer experience while helping the business run more efficiently.

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A versatile and results-driven professional with experience as a Registered Nurse, Virtual Assistant, Business Development Manager (BDM), Sales Manager, and FX Specialist. Combines healthcare expertise with a strong background in business development, sales strategy, client relationship management, lead generation, partnership acquisition, foreign exchange operations, OTC transactions, liquidity sourcing, and cross-border payments. Skilled in administrative support, online research, CRM management, data entry, scheduling, customer service, and digital communication. Demonstrates strong analytical, negotiation, communication, and problem-solving skills, with the ability to manage multiple priorities, build lasting client relationships, identify growth opportunities, and support operational efficiency. Adaptable and detail-oriented, with a commitment to delivering quality patient care, driving business growth, improving customer experiences, and providing reliable virtual and professional support across diverse industries.

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Work Preferences Preferred Roles: Digital Marketer, Social Media Manager, Digital Executive Specialist, Web Developer, or Business Development Executive. Employment Type: Full-time (onsite, remote, or hybrid). Preferred Location: Open to opportunities in Kenya or internationally. Work Environment: Collaborative, innovative, and growth-driven teams where creativity, performance, and leadership are valued. Availability: Immediate. Professional Summary I’m a dynamic and results-oriented professional with proven experience in digital marketing, social media management, web development, and business growth strategy. Over the past several years, I’ve successfully led campaigns that significantly increased online engagement, brand visibility, and customer conversions. My expertise spans strategic planning, content creation, analytics, and cross-platform marketing, with a strong foundation in graphic design, branding, and customer success. With a background in Public Administration and Leadership, I combine analytical and creative thinking to deliver solutions that drive measurable business results. I am passionate about using digital tools to connect brands with their audiences, optimize performance, and build sustainable growth. Adaptable, innovative, and driven, I’m ready to contribute to organizations that value excellence, innovation, and long-term impact.

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Resourceful customer service and administrative professional with experience supporting sales, recruitment, and operations in fast-paced and remote environments. Strong communicator skilled in candidate sourcing, CRM use, multitasking, and process organization, excels at managing priorities, resolving customer needs, and enhancing team efficiency.

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Curriculum Vitae: [link hidden] Shopify designer, video editor and content creator with 5 years of professional design work and 7 years building ecommerce brands. I turn ideas into clean, print-ready artwork, cut Reels and promo videos that hook fast, and keep everything consistent from artwork to storefront. I use AI tools to speed up production and I'm comfortable with bold, humorous brand voices and fast, high-volume output.

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I bring over five years of experience in sales operations, resort management, customer service, and digital marketing. My background includes managing daily operations, monitoring sales performance, coordinating payroll, handling customer inquiries and bookings, and creating social media campaigns to support business growth. I also helped grow a YouTube channel to over 50,000 subscribers and am developing my expertise in sales funnel design, lead generation, and conversion copywriting. What makes me a strong candidate is my combination of practical business experience, attention to detail, creativity, and willingness to learn. I am committed to helping businesses improve their operations, build customer relationships, and achieve their goals.

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Virtual Assistant and Executive Support Specialist with 4+ years of combined experience in administrative operations, executive assistance, sales, and client support. Skilled in managing schedules, coordinating tasks, handling confidential information, maintaining digital records, and streamlining workflows. Tech-savvy, detail-oriented, proactive, and quick to adapt to new tools and processes.

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Highly reliable and detail-oriented Virtual Assistant with a strong background in executive support, operations coordination, legal research, and IT systems administration. Proven ability to manage calendars, emails, documentation, reporting, and workflow optimization in fast-paced, remote environments while maintaining confidentiality and compliance. Tech-savvy and proactive, with experience supporting business operations, streamlining processes, tracking performance metrics, and handling customer-facing tasks with clear professional communication. Adept at working independently, anticipating needs, and ensuring daily operations run smoothly across multiple platforms.

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Am a customer care enthusiast and a business developer focused on growth and dedicated to customer satisfaction. My day-to-day activities is about linking companies with smart solutions, always putting customers first because they are the first point of a conversation and conversion. Adept at improving customer experiences and achieving tangible growth. Recognized for flexibility, active involvement, and making a significant impression throughout customer environments.

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Organised and detail-oriented administrative and accounting support professional with experience in virtual assistance, data entry, record management, invoicing, accounts payable and receivable, reconciliations and report preparation. Proficient in QuickBooks, Microsoft Excel, Word and computer-based business systems, including eBusy. Skilled in handling documentation, maintaining accurate records, coordinating administrative tasks and working with confidential information. A reliable, adaptable and quick learner with strong organisational, communication and computer skills, able to work independently or as part of a team in both remote and office environments.

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I am a versatile and results-driven professional with over three years of experience in Customer Support, Administration Support, Sales Support, Project Coordination, and Social Media Marketing & Management. My background has equipped me with the ability to manage multiple responsibilities efficiently while maintaining a strong focus on customer satisfaction, operational excellence, and business growth. In customer support, I have developed strong skills in handling phone, email, chat, and online inquiries, resolving customer concerns promptly, and building positive relationships that encourage trust and loyalty. I am passionate about delivering exceptional service experiences and ensuring that every interaction reflects professionalism, empathy, and attention to detail. My experience in administrative support includes scheduling, document preparation, record management, data entry, correspondence handling, and coordinating daily office operations. I am highly organized, dependable, and capable of working independently in remote and fast-paced environments while maintaining accuracy and confidentiality. As a sales support professional, I have assisted teams with customer follow-ups, lead tracking, CRM updates, order coordination, and communication with clients throughout the sales process. I understand the importance of responsive support in helping sales teams improve efficiency, strengthen client relationships, and achieve organizational targets. I also have experience in project coordination, where I have supported planning, task tracking, scheduling, team communication, and progress monitoring to ensure projects are completed on time and according to expectations. My ability to prioritize tasks, coordinate across teams, and solve problems proactively allows me to contribute effectively to project success. In addition, I have practical knowledge of social media marketing and management, including content creation, post scheduling, audience engagement, performance monitoring, and maintaining a consistent brand presence across digital platforms. I enjoy using social media strategically to increase visibility, engage audiences, and support marketing objectives. With CEFR C1 English proficiency, excellent communication skills, and a remote-ready setup that includes a dedicated home office, stable high-speed internet, backup power, and a noise-cancelling headset, I am well prepared to contribute to organizations seeking a proactive, adaptable, and customer-focused professional. I am eager to bring my combined experience across support, coordination, sales, administration, and digital marketing to a team where I can add value, support growth, and continue developing professionally.

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Dedicated Operations Coordinator and Virtual Assistant with over 4 years of experience delivering exceptional administrative support, client communication, and workflow management. Proven track record of operational excellence, highlighted by recent Q[phone hidden] Top Performer recognition with deep expertise in leveraging tools like Google Workspace, Slack, and CRM platforms to streamline remote business operations.

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Creative Content and Research Virtual Assistant with experience in research, phone-based information gathering, content writing, video editing, and digital storytelling. Skilled in gathering and organizing information, maintaining accurate documentation, and producing engaging multimedia content for social media.

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